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- Tasks: Drive a company bus safely while providing excellent customer service.
- Company: Join HATS Group, the UK's leading patient transport provider.
- Benefits: Earn £14.70 per hour with flexible hours and professional training.
- Why this job: Make a difference in people's lives while enjoying a dynamic work environment.
- Qualifications: Valid UK driving licence and good communication skills required.
- Other info: Full-time role with opportunities for career growth and development.
The predicted salary is between 30500 - 30500 £ per year.
Location: Unit 71, Capital Business Centre, 22 Carlton Road
About the Company: The HATS Group is the UK’s leading private provider of patient transport, mental health, home‑to‑school and private passenger hire services. With over 800 vehicles and more than 2,000,000 passenger movements annually, HATS has earned an ‘Outstanding’ rating for responsiveness from the Care Quality Commission (CQC) and a ‘Good’ overall rating. The company supports NHS, CCGs, mental health trusts, local authorities and private medical institutions, and is recognized for professionalism and service excellence.
Job Purpose: A PSV Company bus driver operates a passenger‑carrying vehicle (PCV) safely and provides a high standard of customer service across the HATS network.
Key Responsibilities:
- Ensure the safety and wellbeing of clients throughout the journey and during handover.
- Wear high‑visibility PPE in vehicle movement areas.
- Observe speed limits within bus depots and school premises.
- Carry out a pre‑service safety walk‑round, report any defects, complete the Vehicle Defect Card or log defects electronically, and keep the vehicle clean and tidy.
- Comply with laws and company regulations regarding mobile phones, smoking, and prohibited equipment while on duty.
- Report safety accidents/incidents using the company’s procedure and understand emergency and evacuation plans.
- Maintain the cab area in a safe and tidy condition.
- Provide a high standard of customer service, giving passengers information about road closures, diversions or special events.
- Treat customers and colleagues with friendliness and professionalism.
- Recognise and assist with the additional needs of children, vulnerable adults, the elderly, infirm or disabled.
- Drive the company’s vehicles safely, legally and professionally, following the timetable without running early or late when it is safe to do so.
- Keep up to date with road closures, diversions or special events that may affect the service.
- Maintain a valid driving licence and CPC licence at all times and make them available for inspection.
Work Schedule: Monday to Friday, with flexible hours. Core times are 07:00–09:00 and 14:30–16:30; additional shifts may be required as service demands dictate. The driver follows daily and weekly work schedules and reports to the Controller when incidents or problems occur.
Work Environment & Safety:
- Driver’s licence must be category D1 with no restrictions; CPC licence must be current.
- Licence must have required medical renewals up to date and any changes (e.g., sickness, injury, conviction) must be communicated to the line manager.
- Licence is available for inspection every six months.
- Report for work at the correct time and location with the correct equipment.
- Observe the company dress code at all times.
- Do not report for work when overtired or under the influence of alcohol or drugs.
- Follow notification procedures for absence from work.
- Report all safety, security, driving and customer‑service incidents to the line manager as soon as possible.
- Report any road incidents that could impact the service (e.g., road closures, accidents, emergencies, highway repairs).
- Participate in a yearly appraisal.
- Provide feedback to the line manager on service improvements.
- Adhere to all HATS policies and procedures.
- Undertake any reasonable request made by the company.
Required Criteria:
- Valid current UK (or equivalent) driving licence.
- No greater than 6 penalty points.
- Good written and spoken English.
- Proven eligibility to work in the UK.
- Provide suitable references.
- Prove identity via driving licence.
- Professional driving experience.
- Receive 7 hours of DCPC training each year.
- Basic secondary school education or equivalent.
- Prepared to undertake further training (e.g., NVQ) as required.
- Ability to drive a vehicle to a competent and safe standard.
- Good written and verbal communication skills (ESOL entry level 2).
Desired Criteria: None specified.
Closing Date: Thursday 30th April, 2026
Contract Type: Full time
Salary: £14.70 per hour
H2S PSV Company Bus Driver - CROYDON employer: HATS Group
Contact Detail:
HATS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land H2S PSV Company Bus Driver - CROYDON
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who might know someone at HATS. A personal connection can really help you stand out in the crowd.
✨Tip Number 2
Be ready for that interview! Brush up on your customer service skills and think of examples where you've gone above and beyond for passengers. Show them you're the friendly, professional driver they need!
✨Tip Number 3
Stay updated on local road conditions and transport news. Being knowledgeable about potential diversions or closures shows you're proactive and ready to handle any situation that comes your way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the HATS team!
We think you need these skills to ace H2S PSV Company Bus Driver - CROYDON
Some tips for your application 🫡
Show Off Your Driving Skills: Make sure to highlight your driving experience and any relevant qualifications in your application. We want to see that you’ve got the skills to drive safely and professionally, so don’t hold back!
Customer Service is Key: Since we pride ourselves on excellent customer service, share examples of how you've gone above and beyond for passengers in the past. This will show us that you understand the importance of treating everyone with friendliness and professionalism.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so make sure your written English is up to scratch and easy to read.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at HATS Group
✨Know Your Stuff
Familiarise yourself with HATS Group and their services. Understand the importance of patient transport and how your role as a PSV Company bus driver fits into that. This will show your genuine interest in the company and help you answer questions more confidently.
✨Safety First
Be prepared to discuss safety protocols and your experience with them. Since the role involves ensuring the safety and wellbeing of clients, think of examples from your past driving experiences where you prioritised safety and handled emergencies effectively.
✨Customer Service Matters
Brush up on your customer service skills. Be ready to share instances where you provided excellent service, especially in challenging situations. Remember, treating customers and colleagues with professionalism is key in this role.
✨Dress the Part
Make sure to dress appropriately for the interview. While it’s not a formal setting, showing that you understand the importance of a professional appearance can make a great first impression. Plus, it reflects your readiness to adhere to the company dress code.