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- Tasks: Drive a bus safely while providing excellent customer service to passengers.
- Company: Join HATS Group, the UK's top provider of patient transport and passenger services.
- Benefits: Earn £14.70 per hour with full-time hours and opportunities for further training.
- Why this job: Make a difference in people's lives while enjoying a dynamic driving role.
- Qualifications: Must have a valid UK driving licence and CPC licence, plus good communication skills.
- Other info: Work Monday to Friday with core hours that fit your schedule.
Job Purpose
A PSV Company bus driver is responsible for driving a passenger‑carrying vehicle (PCV) and providing good customer service and a safe and comfortable journey throughout the network of HATS buses.
Location
Unit 71, Capital Business Centre, 22 Carlton Road.
Responsibilities
- Ensure the safety and wellbeing of clients throughout the journey and handover.
- Wear high‑visibility PPE in vehicle movement areas.
- Observe speed limits within bus depots and school premises.
- Check the vehicle before service and carry out a safety walk‑round.
- Report any defects in the vehicle or equipment promptly.
- Keep the vehicle clean and tidy before and during service.
- Abide by company regulations on mobile phone use, smoking and prohibited equipment.
- Attend safety briefings and training as required.
- Report safety incidents and accidents using the company procedure.
- Understand and follow emergency and evacuation plans.
- Provide a high standard of customer service and communicate relevant information (e.g. road closures, diversions) to passengers.
- Drive the company vehicle safely, legally and professionally.
- Maintain accurate service timing, avoiding unnecessary early or late arrival.
- Stay updated on road closures and special events that may affect the service.
- Hold a valid driving licence and CPC licence at all times.
- Report all safety, security, driving and customer service incidents to the line manager swiftly.
Required Qualifications
- Valid current UK (or acceptable other) driving licence with category D1 and no restrictions.
- CPC licence is in date and valid for the vehicle type.
- No greater than 6 penalty points.
- Good understanding of written and spoken English.
- Proven eligibility to work in the UK.
- Provide suitable references and proof of identity.
- Professional driving experience, including 7 hours of DCPC training each year.
- Basic secondary school education or equivalent, and willingness to undertake further training such as NVQ where required.
- Ability to drive a vehicle to a competent and safe standard.
- Good written and verbal communication skills (ESOL entry level 2 or higher).
Contract Details
- Full‑time position.
- Hourly rate: £14.70.
- Core working hours Monday‑Friday 07:00‑09:00 & 14:30‑16:30.
- Closing date: Sunday 30th November 2025.
About the Company
The HATS Group is the UK’s leading private provider of patient transport, mental health, home‑to‑school for children with SEND, and private passenger hire services. With a fleet of over 800 vehicles, we support NHS, CCGs, Mental Health Trusts, local authorities and private medical institutions, moving more than 2 million passenger movements each year. Our CQC rating is ‘Good’ overall and ‘Outstanding’ for Responsiveness.
Contact Detail:
HATS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land H2S PSV Company Bus Driver - CROYDON
✨Tip Number 1
Get to know the company! Research HATS Group and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to driving safety, customer service, and handling emergencies. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the HATS family!
We think you need these skills to ace H2S PSV Company Bus Driver - CROYDON
Some tips for your application 🫡
Show Off Your Driving Skills: Make sure to highlight your driving experience and any relevant qualifications, like your CPC licence. We want to see that you can handle a bus safely and professionally, so don’t hold back!
Customer Service is Key: Since you'll be interacting with passengers, it’s important to showcase your customer service skills. Share examples of how you've provided great service in the past – we love to see that!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and make sure to address all the key responsibilities mentioned in the job description. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at HATS Group
✨Know Your Route
Familiarise yourself with the local area and key routes you might be driving. This will not only help you answer questions about navigation but also show your commitment to providing a smooth journey for passengers.
✨Safety First
Be prepared to discuss safety protocols and your experience with vehicle checks. Highlight any past experiences where you ensured passenger safety, as this is crucial for the role.
✨Customer Service Skills
Think of examples where you've provided excellent customer service. Be ready to explain how you would handle difficult situations or communicate important information to passengers, like road closures.
✨Dress the Part
Make sure to dress appropriately for the interview. Wearing smart, professional attire shows that you take the role seriously and understand the importance of representing the company well.
