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- Tasks: Drive your own mini cab, ensuring safe and comfortable journeys for clients.
- Company: Join HATS Group, the UK's leading private healthcare transport provider with an 'Outstanding' CQC rating.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive team culture.
- Why this job: Make a difference in people's lives while enjoying a dynamic work environment.
- Qualifications: Valid UK driving licence, good customer service skills, and a passion for helping others.
- Other info: Opportunity for training and career growth in a fast-growing company.
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H2S Private Hire Mini Cab Driver – self employed – North Yorkshire, York
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Client:
HATS Group
Location:
York, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
fe61e91798fb
Job Views:
7
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Job Description
The HATS Group is the UK\’s foremost private healthcare provider, excelling in patient-centric transport services with an \’Outstanding\’ rating for Responsiveness from the Care Quality Commission (CQC). Recognized for professionalism, excellence, and a fleet of over 800 vehicles, we support various public and private healthcare institutions, delivering over 2,000,000 passenger movements annually.
We have an opportunity for a Private Hire Mini Cab Driver to join our team.
Job purpose: A Private hire Mini cab driver is responsible for driving their own passenger-carrying vehicle and providing good customer service and a safe and comfortable journey throughout the network of HATS home-to-school services.
Job Title: Private Hire Mini Cab driver
Department: Special Educational Needs
Reports to: Controller
Pay Structure: Paid an weekly Rate
Position in Organisation Chart: Team Leader > Controller > Private Hire Mini Cab driver.
About The Role
Ensure safety and wellbeing of clients throughout the journey and handover.
To ensure that the high visibility PPE is always worn in vehicle movement areas.
To ensure that speed limits are observed within bus depots and school premises.
To check the condition of the vehicle prior to commencing service by.
ensuring that the vehicle is clean and tidy before starting service.
To comply with the laws and company regulations regarding the use of mobile phones, smoking in vehicles and the use of prohibited equipment (such as games consoles) whilst on duty.
To be responsible for the health, safety, security, welfare, environmental and fire safety arrangements for yourself, customers, and colleagues.
This must include attendance at safety briefings and training as required.
To ensure all safety accidents/incidents are reported to the company.
To ensure a full understanding of emergency and evacuation plans.
To ensure your cab area is always kept in a safe and tidy condition
To always provide a high standard of customer service
To always provide a high standard of customer service.
To give customers on the vehicle any information that may help them during their journey. Examples would be informing customers of road closures and diversions.
To always behave in a friendly and professional way to customers and colleagues.
To recognize and assist with the additional needs of children and vulnerable adults, the elderly, infirm or disabled.
To drive your vehicle in a safe, legal, and professional way.
To drive to the set timetable, not running early or late, when it is safe to do so.
To keep up to date with road closures, diversions or special events which may affect the service. This is done by reading notices, attending briefings, listening to instructions of your Supervisors.
To ensure that a valid driving licence, vehicle PCO and Person PCO Licence is held at all times and is available for inspection by a member on staff of the Company.
A driver must ensure that:
their Drivers licence, vehicle Private hire and person Private hire licence is in date and valid for the vehicle type they are driving.
their licence has the required medical renewals up to date.
any change to the licence which may affect their entitlement to drive is communicated to their line manager (e.g., Sickness, injury or conviction)
their licence is made available for inspection in every 6-month period.
To report for work at the correct time and location with the correct equipment.
To ensure that the company dress code is correctly always observed when on duty.
Not to report for work when overtired or under the influence of alcohol or drugs.
To ensure that the relevant notification procedures are followed in the event of absence from work.
To report all safety, security, driving and customer service incidents to the line manager as soon as possible.
To report all incidents on the road, likely to affect the service as soon as it is safe to do so. Examples would be road closures, accidents, emergencies, and highway repairs.
To report for work at the correct time and location with the correct equipment.
To ensure that the relevant notification procedures are followed in the event of absence from work.
To feedback ideas about how services can be improved to their line manager.
To always ensure adherence to all HATS policies and procedures.
To undertake any reasonable request made by the Company.
Participate in flexible working hours with general core working hours between 07.00 – 09.00 and 14.30 – 16.30. Undertake additional work as the service needs dictate. The job holder follows instructed daily and weekly work schedules and is required to report to the Controller where incidents or problems occur.
The jobholder’s usual place of work on a day-to-day basis is in a predominately outdoor environment on their own PCO vehicle that transport clients from and to various locations. It is required to work safely and efficiently in all weather, traffic and road conditions.
Skills Needed
About The Company
About us
The HATS Group is the UK’s leading private provider of Patient Transport, Mental Health, Home to Schools for children with Special Educational Needs and Disabilities (SEND) Transport Services and Private Passenger Hire Services, with an enviable reputation for professionalism and service excellence.
Led by a dedicated and highly experienced senior management team and supported by a highly skilled operations and compliance team, HATS are the partner of choice for many, providing over 2,000,000 passenger movements every year.
Expertly trained staff and caring teams, successfully deliver high quality, passenger focused transport solutions and with a fleet of over 800 vehicles The HATS Group supports the NHS, CCGS, Mental Health Trusts, Local Authorities and a range of other Public Sector bodies and Private Medical Institutions.
We are incredibly proud that our last Care Quality Commission (CQC) inspection, which took place during 2020 rated us as ‘Good’ Overall and ‘Outstanding’ for Responsiveness.
Company Culture
Are you passionate about healthcare? Do you enjoy helping others?
If you answered yes – then why not get in touch today: we’d love to hear from you. As one of the UK’s fastest growing independent healthcare transport providers, we are always looking for passionate and skilled individuals to join our dedicated team of paramedics, technicians, drivers, passenger care and customer service assistants as well as a range of many more exciting positions and opportunities.
At HATS we support the London Living Wage (LLW) and have signed up to HM Governments Disability Confident Employer Scheme – a scheme developed by employers and disabled people’s representatives, that aims to maximise the opportunities for disabled people.HATS is a fast growing business that is creating new opportunities across the UK for many people.
We have in the past 12 months starting operating in Manchester, Birmingham and Luton as well as winning new contracts in London. We need people who can work at pace and are not phased by big projects and tight deadlines. You will need to be able to be hands on when the need arises.
Desired Criteria
- Own transport and lives within reasonable distance of place of work
- Understanding of what good customer service looks like
- Customer Service Training
- NVQ in Customer Care.
- Professional driving experience
- Experience of dealing with customers
- Knowledge of geographical operating area
- Accident free record over the last 12 months
Required Criteria
- Valid current UK (or acceptable other) drivers licence
- No greater than 3 penalty points
- Good understanding of written and spoken English Language.
- Good numeric skills (able to add and subtract cash).
- Proven eligibility to work in the UK
- Able to provide suitable references
- Able to prove their identity
- Valid Current Person PCO certificate
- Basic secondary school education or equivalent.
- Prepared to undertake training such as NVQ as required
- Ability to drive a vehicle to a competent and safe standard
- Good written and verbal communication skills using English Language to ESOL entry level 2.
- Has the physical capability to carry out the role
- Pass medical requirements
- Must pass enhanced CRB check.
- Must pass alcohol and drugs screening as per policy
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H2S Private Hire Mini Cab Driver - self employed - North Yorkshire employer: HATS Group
Contact Detail:
HATS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land H2S Private Hire Mini Cab Driver - self employed - North Yorkshire
✨Tip Number 1
Familiarise yourself with the local area, especially key routes and potential road closures. This knowledge will not only help you navigate efficiently but also demonstrate your commitment to providing excellent service during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves interacting with vulnerable individuals, being able to showcase your ability to handle various situations with empathy and professionalism can set you apart from other candidates.
✨Tip Number 3
Ensure your driving record is impeccable. Having an accident-free record over the last 12 months is crucial, so be prepared to discuss your driving history and any relevant experiences that highlight your safe driving practices.
✨Tip Number 4
Be ready to discuss your understanding of health and safety regulations. Familiarising yourself with the necessary protocols and demonstrating your commitment to safety can show that you take the responsibilities of the role seriously.
We think you need these skills to ace H2S Private Hire Mini Cab Driver - self employed - North Yorkshire
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description. Understand the responsibilities and requirements of a Private Hire Mini Cab Driver at HATS Group, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous driving experience, customer service roles, or relevant qualifications. Mention specific instances where you demonstrated excellent customer service or safe driving practices.
Showcase Your Skills: Make sure to highlight skills that are particularly relevant to the role, such as knowledge of the local area, good communication skills, and the ability to handle emergencies. Use examples to illustrate these skills in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at HATS Group
✨Know Your Responsibilities
Familiarise yourself with the key responsibilities of a Private Hire Mini Cab Driver. Be prepared to discuss how you would ensure the safety and wellbeing of clients, maintain a clean vehicle, and provide excellent customer service.
✨Demonstrate Customer Service Skills
Since this role heavily focuses on customer interaction, think of examples from your past experiences where you provided outstanding customer service. Highlight your ability to assist vulnerable individuals and handle difficult situations with professionalism.
✨Understand the Importance of Compliance
Be ready to talk about the legal requirements for driving, including having a valid driving licence and PCO licences. Show that you understand the importance of adhering to company policies and safety regulations.
✨Show Your Knowledge of the Area
Having a good understanding of the geographical area you will be operating in is crucial. Brush up on local routes, potential road closures, and diversions. This will demonstrate your preparedness and commitment to providing timely service.
