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- Tasks: Drive passengers safely, ensuring a comfortable journey and excellent customer service.
- Company: Join HATS Group, the UK's leading private healthcare provider with an 'Outstanding' CQC rating.
- Benefits: Enjoy flexible hours, competitive pay, and the chance to make a real difference in people's lives.
- Why this job: Be part of a professional team that values safety, customer care, and community impact.
- Qualifications: Must hold a valid driving license and Private Hire license; experience is a plus.
- Other info: Work mainly outdoors with a focus on safety and compliance in all conditions.
The HATS Group is the UK\’s foremost private healthcare provider, excelling in patient-centric transport services with an \’Outstanding\’ rating for Responsiveness from the Care Quality Commission (CQC). The CQC, established under the Health and Social Care Act 2008 as an independent regulator, is responsible for the registration, inspection, and monitoring of health and social care providers. HATS Group are a provider of Private Ambulances, and this activity is regulated by the CQC.
HATS Group is also regulated by Local Authorities for services delivered under SEND. Recognized for professionalism and excellence, with a fleet of over 800 vehicles, we support various public and private healthcare institutions, delivering over 2,000,000 passenger movements annually.
We have an opportunity for a Private Hire Company Driver to join our team.
Job purpose: A Private Hire Company Driver is responsible for driving a passenger-carrying vehicle, providing excellent customer service, and ensuring a safe and comfortable journey across HATS\’ home-to-school services.
Job Title: Private Hire Company Driver
Department: Special Educational Needs
Reports to: Controller
Pay Structure: Paid an Hourly Rate
Position in Organisation Chart: Team Leader > Controller > Private Hire Company Bus Driver
Apply now
About The Role
Main duties:
- Ensure safety and wellbeing of clients throughout the journey and handover.
- Wear high visibility PPE in vehicle movement areas.
- Observe speed limits within bus depots and school premises.
Check the condition of the vehicle prior to commencing service by:
- Carrying out the safety walk-round check.
- Reporting any vehicle or equipment defects promptly.
- Completing the Vehicle Defect Card or entering defects on the electronic ticket machine.
- Ensuring the vehicle is clean and tidy before starting service.
Ensure compliance with laws and company regulations, including mobile phone use, smoking, and prohibited equipment during duty.
Be responsible for health, safety, security, welfare, environmental, and fire safety arrangements for yourself, customers, and colleagues, including attending safety briefings and training.
Report all safety incidents following company procedures and understand emergency and evacuation plans.
Maintain a safe and tidy bus cab area and provide high standards of customer service, including informing customers of road closures or diversions.
Behave professionally and friendly towards customers and colleagues, and assist vulnerable groups as needed.
Drive company vehicles safely, legally, and professionally, adhering to set timetables when safe to do so, and stay updated on road conditions and service disruptions.
Hold a valid driving license and Person PCO License at all times, available for inspection.
Driver Requirements:
- Valid driver’s license and Private Hire license for the vehicle type.
- Up-to-date medical renewals.
- Report any changes affecting driving entitlement.
- Availability for inspection every 6 months.
- Report to work on time with the correct equipment and dress code.
- Avoid working when overtired or under influence of substances.
- Follow notification procedures for absences and report incidents promptly.
- Participate in annual appraisals and provide service improvement ideas.
- Adhere to all HATS policies and procedures and undertake reasonable requests.
Work Environment
The role involves flexible working hours, primarily between 07:00 – 09:00 and 14:30 – 16:30, with additional hours as needed. The job is mainly outdoors, requiring safe and efficient operation in all weather and traffic conditions.
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H2S Private Hire Company Driver - North Yorskhire employer: HATS Group
Contact Detail:
HATS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land H2S Private Hire Company Driver - North Yorskhire
✨Tip Number 1
Familiarise yourself with the local area, especially schools and healthcare facilities. Knowing the routes and potential traffic issues can help you stand out as a knowledgeable driver who prioritises client safety and comfort.
✨Tip Number 2
Demonstrate your commitment to customer service by preparing examples of how you've handled difficult situations in the past. This will show that you can maintain professionalism and friendliness, even under pressure.
✨Tip Number 3
Stay updated on the latest regulations and best practices for private hire drivers. Showing that you're proactive about compliance and safety can make a strong impression during any discussions with the hiring team.
✨Tip Number 4
Network with current or former employees of HATS Group if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace H2S Private Hire Company Driver - North Yorskhire
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Private Hire Company Driver. This will help you tailor your application to highlight relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous driving experience, especially in passenger transport or healthcare settings. Mention your valid driving and Private Hire licenses clearly.
Showcase Customer Service Skills: Since the role involves providing excellent customer service, include examples of how you've successfully interacted with customers in past roles. Highlight your ability to assist vulnerable groups.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HATS Group
✨Know the Company
Familiarise yourself with HATS Group and their commitment to patient-centric transport services. Understanding their values and recent achievements, such as their 'Outstanding' rating from the CQC, will show your genuine interest in the role.
✨Demonstrate Customer Service Skills
As a Private Hire Company Driver, excellent customer service is key. Prepare examples of how you've provided outstanding service in previous roles, especially in challenging situations, to highlight your ability to handle diverse passenger needs.
✨Safety First
Be ready to discuss your approach to safety and compliance. Familiarise yourself with relevant laws and regulations, and be prepared to explain how you ensure the safety and wellbeing of passengers during journeys.
✨Dress Appropriately
Since the role requires wearing high visibility PPE, make sure to dress smartly and appropriately for the interview. This shows that you understand the importance of professionalism and safety in the role.
