At a Glance
- Tasks: Drive your own car, ensuring safe and comfortable journeys for clients.
- Company: Join HATS, the UK's leading private healthcare transport provider.
- Benefits: Earn between £300 to £500 weekly with flexible hours.
- Other info: Be part of a fast-growing team with opportunities for training and development.
- Why this job: Make a difference in people's lives while enjoying a dynamic work environment.
- Qualifications: Valid UK driver licence and good customer service skills required.
The predicted salary is between 15600 - 26000 € per year.
Location: 1 Elkstone Road
The HATS Group is the UK's foremost private healthcare provider, excelling in patient-centric transport services with an 'Outstanding' rating for Responsiveness from the Care Quality Commission (CQC). Recognized for professionalism, excellence, and a fleet of over 800 vehicles, we support various public and private healthcare institutions, delivering over 2,000,000 passenger movements annually. We have an opportunity for a PCO Owner Car Driver to join our team.
Job Purpose
A PCO owner car driver is responsible for driving their own passenger-carrying vehicle and providing good customer service and a safe and comfortable journey throughout the network of HATS home-to-school services.
Main duties
- Ensure safety and wellbeing of clients throughout the journey and handover.
- To ensure that the high visibility PPE is always worn in vehicle movement areas.
- To ensure that speed limits are observed within bus depots and school premises.
- To check the condition of the vehicle prior to commencing service: Ensuring that the vehicle is clean and tidy before starting service.
- To comply with the laws and company regulations regarding the use of mobile phones, smoking in vehicles and the use of prohibited equipment (such as games consoles) whilst on duty.
- To be responsible for the health, safety, security, welfare, environmental and fire safety arrangements for yourself, customers, and colleagues.
- This must include attendance at safety briefings and training as required.
- To ensure all safety accidents/incidents are reported to the company.
- To ensure a full understanding of emergency and evacuation plans.
- To ensure your cab area is always kept in a safe and tidy condition.
- To always provide a high standard of customer service.
- To give customers on the vehicle any information that may help them during their journey.
- Examples would be informing customers of road closures and diversions.
- To always behave in a friendly and professional way to customers and colleagues.
- To recognise and assist with the additional needs of children and vulnerable adults, the elderly, infirm or disabled.
- To drive your vehicle in a safe, legal, and professional way.
- To drive to the set timetable, not running early or late, when it is safe to do so.
- To keep up to date with road closures, diversions or special events which may affect the service.
- This is done by reading notices, attending briefings, listening to instructions of your supervisors.
- To ensure that a valid driving licence, vehicle PCO and Person PCO Licence is held at all times and is available for inspection by a member on staff of the Company.
- A Driver Must Ensure That Their driver licence, vehicle PCO and person PCO licence is in date and valid for the vehicle type they are driving.
- Their licence has the required medical renewals up to date.
- Any change to the licence which may affect their entitlement to drive is communicated to their line manager (e.g., sickness, injury or conviction).
- Their licence is made available for inspection in every 6-month period.
- To report for work at the correct time and location with the correct equipment.
- To ensure that the company dress code is correctly always observed when on duty.
- Not to report for work when overtired or under the influence of alcohol or drugs.
- To ensure that the relevant notification procedures are followed in the event of absence from work.
- To report all safety, security, driving and customer service incidents to the line manager as soon as possible.
- To report all incidents on the road, likely to affect the service as soon as it is safe to do so.
- Examples would be road closures, accidents, emergencies, and highway repairs.
- To feedback ideas about how services can be improved to their line manager.
- To always ensure adherence to all HATS policies and procedures.
- To undertake any reasonable request made by the Company.
Work Environment
Participate in flexible working hours with general core working hours between 07:00 – 09:00 and 14:30 – 16:30. Undertake additional work as the service needs dictate. The job holder follows instructed daily and weekly work schedules and is required to report to the Controller where incidents or problems occur. The jobholder’s usual place of work on a day-to-day basis is in a predominately outdoor environment on their own PCO vehicle that transport clients from and to various locations. It is required to work safely and efficiently in all weather, traffic and road conditions.
Required Criteria
- Valid current UK (or acceptable other) driver licence
- No greater than 3 penalty points
- Good understanding of written and spoken English Language.
- Good numeric skills (able to add and subtract cash).
- Proven eligibility to work in the UK
- Able to provide suitable references
- Able to prove their identity
- Valid Current Person PCO certificate
- Basic secondary school education or equivalent.
- Prepared to undertake training such as NVQ as required
- Ability to drive a vehicle to a competent and safe standard
- Good written and verbal communication skills using English Language to ESOL entry level 2.
- Has the physical capability to carry out the role
- Customer service skills
- Pass medical requirements
- Must pass enhanced CRB check.
- Must pass alcohol and drugs screening as per policy
Desired Criteria
- Own transport and lives within reasonable distance of place of work
- Understanding of what good customer service looks like
- Customer Service Training
- NVQ in Customer Care.
- Professional driving experience
- Experience of dealing with customers
- Knowledge of geographical operating area
- Accident free record over the last 12 months
Closing Date Thursday 1st October, 2026
Contract Type Part time
Salary From £300.00 Weekly to £500.00 Weekly
H2S PCO Owner Car Driver - self employed W10 employer: HATS Group
The HATS Group is an exceptional employer, offering a supportive and dynamic work environment for PCO Owner Car Drivers in London. With a commitment to employee growth, competitive pay structures, and a focus on patient-centric services, we ensure our team members are valued and empowered to make a difference in the community. Join us and be part of a fast-growing company that prioritises professionalism, safety, and outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land H2S PCO Owner Car Driver - self employed W10
✨Tip Number 1
Network like a pro! Get out there and chat with people in the industry. Attend local events or join online forums related to healthcare transport. You never know who might have a lead on a job or can give you insider tips!
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your driving expertise and customer service skills during interviews or meet-ups. Bring up your experience with safety protocols and how you handle challenging situations.
✨Tip Number 3
Be proactive! If you see a job opening that fits, don’t just wait for the application process. Reach out directly to the company through our website, express your interest, and ask about any upcoming opportunities.
✨Tip Number 4
Stay updated! Keep an eye on local news and community boards for any changes in transport needs or new contracts. Being informed shows your commitment and can give you an edge when discussing your potential role.
We think you need these skills to ace H2S PCO Owner Car Driver - self employed W10
Some tips for your application 🫡
Show Your Passion for Healthcare:When you're writing your application, let your passion for healthcare shine through! We want to see that you genuinely care about helping others and are excited about the role.
Highlight Your Customer Service Skills:Make sure to emphasise any previous experience you have in customer service. We value friendly and professional interactions, so share examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your qualifications and experiences are easy to understand.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at HATS Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a PCO Owner Car Driver. Familiarise yourself with the responsibilities outlined in the job description, especially around safety, customer service, and vehicle checks. This will help you answer questions confidently and show that you're serious about the position.
✨Dress to Impress
Since this role involves interacting with clients, it's important to present yourself professionally. Wear smart attire that aligns with the company's dress code. This shows respect for the role and the people you'll be serving, making a great first impression.
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experiences in customer service. Think of specific examples where you went above and beyond for a customer or handled a difficult situation. Highlighting these skills will demonstrate your ability to provide the high standard of service expected by HATS.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the training process, team dynamics, or how HATS measures success in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
