H2S PCO Owner Car Driver - self employed (Islington aera)
H2S PCO Owner Car Driver - self employed (Islington aera)

H2S PCO Owner Car Driver - self employed (Islington aera)

London Freelance
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At a Glance

  • Tasks: Drive your own vehicle, ensuring safety and excellent customer service for clients.
  • Company: Join a people-centered care company focused on home-to-school transport services.
  • Benefits: Enjoy flexible working hours and the opportunity to make a difference in people's lives.
  • Why this job: This role offers independence, community impact, and the chance to develop customer service skills.
  • Qualifications: Valid UK driving license, good English skills, and a commitment to safety and customer care.
  • Other info: Must pass background checks and be prepared for training opportunities.

Job purpose: A PCO owner car driver is responsible for driving their own passenger-carrying vehicle and providing good customer service and a safe and comfortable journey throughout the network of HATS home-to-school services.

Job Title: PCO Owner car driver

Department: Special Educational Needs

Reports to: Controller

Pay Structure: Paid an weekly Rate

Position in Organisation Chart: Team Leader > Controller > PCO owner car driver.

About the role

Main duties:

Ensure safety and wellbeing of clients throughout the journey and handover.

To ensure that the high visibility PPE is always worn in vehicle movement areas.

To ensure that speed limits are observed within bus depots and school premises.

To check the condition of the vehicle prior to commencing service by.

ensuring that the vehicle is clean and tidy before starting service.

To comply with the laws and company regulations regarding the use of mobile phones, smoking in vehicles and the use of prohibited equipment (such as games consoles) whilst on duty.

To be responsible for the health, safety, security, welfare, environmental and fire safety arrangements for yourself, customers, and colleagues.

This must include attendance at safety briefings and training as required.

To ensure all safety accidents/incidents are reported to the company.

To ensure a full understanding of emergency and evacuation plans.

To ensure your cab area is always kept in a safe and tidy condition

To always provide a high standard of customer service

To always provide a high standard of customer service.

To give customers on the vehicle any information that may help them during their journey. Examples would be informing customers of road closures and diversions.

To always behave in a friendly and professional way to customers and colleagues.

To recognize and assist with the additional needs of children and vulnerable adults, the elderly, infirm or disabled.

To drive your vehicle in a safe, legal, and professional way.

To drive to the set timetable, not running early or late, when it is safe to do so.

To keep up to date with road closures, diversions or special events which may affect the service. This is done by reading notices, attending briefings, listening to instructions of your Supervisors.

To ensure that a valid driving licence, vehicle PCO and Person PCO Licence is held at all times and is available for inspection by a member on staff of the Company.

A driver must ensure that:

their Drivers licence, vehicle PCO and person PCO licence is in date and valid for the vehicle type they are driving.

their licence has the required medical renewals up to date.

any change to the licence which may affect their entitlement to drive is communicated to their line manager (e.g., Sickness, injury or conviction)

their licence is made available for inspection in every 6-month period.

To report for work at the correct time and location with the correct equipment.

To ensure that the company dress code is correctly always observed when on duty.

Not to report for work when overtired or under the influence of alcohol or drugs.

To ensure that the relevant notification procedures are followed in the event of absence from work.

To report all safety, security, driving and customer service incidents to the line manager as soon as possible.

To report all incidents on the road, likely to affect the service as soon as it is safe to do so. Examples would be road closures, accidents, emergencies, and highway repairs.

To report for work at the correct time and location with the correct equipment.

To ensure that the relevant notification procedures are followed in the event of absence from work.

To feedback ideas about how services can be improved to their line manager.

To always ensure adherence to all HATS policies and procedures.

To undertake any reasonable request made by the Company.

Work Environment:

Participate in flexible working hours with general core working hours between 07.00 – 09.00 and 14.30 – 16.30. Undertake additional work as the service needs dictate. The job holder follows instructed daily and weekly work schedules and is required to report to the Controller where incidents or problems occur.

The jobholder’s usual place of work on a day-to-day basis is in a predominately outdoor environment on their own PCO vehicle that transport clients from and to various locations. It is required to work safely and efficiently in all weather, traffic and road conditions.

About the company

People Centred Care

  • Valid current UK (or acceptable other) drivers licence

  • No greater than 3 penalty points

  • Good understanding of written and spoken English Language.

  • Good numeric skills (able to add and subtract cash).

  • Proven eligibility to work in the UK

  • Able to provide suitable references

  • Able to prove their identity

  • Valid Current Person PCO certificate

  • Basic secondary school education or equivalent.

  • Prepared to undertake training such as NVQ as required

  • Ability to drive a vehicle to a competent and safe standard

  • Good written and verbal communication skills using English Language to ESOL entry level 2.

  • Has the physical capability to carry out the role

  • Customer service skills

  • Pass medical requirements

  • Must pass enhanced CRB check.

  • Must pass alcohol and drugs screening as per policy, * Own transport and lives within reasonable distance of place of work

  • Understanding of what good customer service looks like

  • Customer Service Training

  • NVQ in Customer Care.

  • Professional driving experience

  • Experience of dealing with customers

  • Knowledge of geographical operating area

  • Accident free record over the last 12 months

H2S PCO Owner Car Driver - self employed (Islington aera) employer: HATS Group

As a PCO Owner Car Driver with us, you will enjoy a supportive work culture that prioritizes safety and customer service while providing flexible working hours tailored to your needs. Our commitment to employee growth is evident through ongoing training opportunities, ensuring you are well-equipped to excel in your role. Located in the vibrant Islington area, you'll have the chance to make a meaningful impact on the lives of children and vulnerable adults, all while driving in a dynamic and engaging environment.
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Contact Detail:

HATS Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land H2S PCO Owner Car Driver - self employed (Islington aera)

✨Tip Number 1

Make sure you have a solid understanding of the local area, including schools and common routes. This will help you navigate efficiently and provide better service to your clients.

✨Tip Number 2

Familiarize yourself with the specific needs of children and vulnerable adults. Understanding how to assist them can set you apart as a driver who truly cares about their passengers' well-being.

✨Tip Number 3

Stay updated on road conditions and any potential disruptions. Being proactive about changes in traffic or road closures will demonstrate your commitment to providing reliable service.

✨Tip Number 4

Engage in customer service training if you haven't already. This will enhance your skills and show that you're dedicated to maintaining high standards of service, which is crucial for this role.

We think you need these skills to ace H2S PCO Owner Car Driver - self employed (Islington aera)

Valid current UK driving licence
Knowledge of PCO regulations
Customer service skills
Good understanding of written and spoken English
Good numeric skills
Ability to drive safely and competently
Experience in dealing with customers
Understanding of geographical operating area
Accident-free driving record
Ability to follow safety protocols
Strong communication skills
Flexibility in working hours
Physical capability to carry out the role
Preparedness to undertake training (e.g., NVQ)
Adherence to company policies and procedures

Some tips for your application 🫡

Highlight Relevant Experience: Make sure to emphasize any previous driving experience, especially in passenger transport. Mention your familiarity with safety regulations and customer service skills that align with the job description.

Showcase Customer Service Skills: Since providing a high standard of customer service is crucial for this role, include specific examples of how you've successfully assisted customers in the past. This could be through direct interactions or by ensuring their safety and comfort.

Detail Your Qualifications: Clearly list your valid UK driving license, PCO licenses, and any relevant certifications. Make sure to mention your eligibility to work in the UK and any training you have completed related to customer care or driving.

Express Commitment to Safety: Demonstrate your understanding of safety protocols by discussing your approach to vehicle maintenance, adherence to speed limits, and compliance with company regulations. This shows that you take safety seriously, which is essential for this position.

How to prepare for a job interview at HATS Group

✨Show Your Customer Service Skills

Since the role emphasizes providing a high standard of customer service, be prepared to share specific examples from your past experiences where you went above and beyond for a customer. Highlight your ability to assist vulnerable individuals and how you handle challenging situations.

✨Demonstrate Safety Awareness

Discuss your understanding of safety protocols and regulations relevant to driving, especially in a school environment. Be ready to explain how you ensure the safety and wellbeing of your passengers, including any previous training or certifications you have completed.

✨Know the Area

Familiarize yourself with the geographical area you will be operating in. During the interview, mention any local knowledge you have regarding road closures, diversions, or special events that could impact your service. This shows your proactive approach to the job.

✨Prepare for Practical Questions

Expect practical questions related to driving regulations, emergency procedures, and customer interactions. Practice answering these types of questions to demonstrate your competence and readiness for the role. Being able to articulate your thought process will impress the interviewers.

H2S PCO Owner Car Driver - self employed (Islington aera)
HATS Group Apply now
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  • H2S PCO Owner Car Driver - self employed (Islington aera)

    London
    Freelance
    Apply now

    Application deadline: 2027-01-05

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    HATS Group

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