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- Tasks: Drive safely while ensuring the wellbeing of clients during their journeys.
- Company: Join HATS Group, the UK's leading private healthcare transport provider.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive work environment.
- Why this job: Make a difference in people's lives while gaining valuable driving experience.
- Qualifications: Valid UK driving licence and Person PCO licence required.
- Other info: Opportunity for training and career growth in a dynamic team.
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Job Description
Location: Unit 1, Stockholm Road
The HATS Group is the UK\’s foremost private healthcare provider, excelling in patient‑centric transport services with an \’Outstanding\’ rating for Responsiveness from the Care Quality Commission (CQC). The CQC was established under the Health and Social Care Act 2008 as an independent regulator. It is responsible for the registration, inspection and monitoring of health and social care providers. HATS Group are a provider of Private Ambulances, and this activity is regulated by the CQC.
HATS Group are also regulated by Local Authorities for services delivered under SEND. Recognised for professionalism, excellence, and a fleet of over 800 vehicles, we support various public and private healthcare institutions, delivering over 2,000,000 passenger movements annually.
Main Duties
- Ensure safety and wellbeing of clients throughout the journey and handover.
- Wear high‑visibility PPE at all times within vehicle movement areas.
- Observe speed limits within bus depots and school premises.
- Check the condition of the vehicle prior to commencing service, including a safety walk round check.
- Report any defect in the vehicle or equipment to the appropriate person and complete the Vehicle Defect Card or enter the defect on the electronic ticket machine.
- Ensure the vehicle is clean and tidy before starting service.
- Comply with laws and company regulations regarding the use of mobile phones, smoking in company vehicles and prohibited equipment (e.g., game consoles) while on duty.
- Take responsibility for the health, safety, security, welfare, environmental and fire safety arrangements for yourself, customers and colleagues.
- Attend safety briefings and training as required.
- Report all safety accidents/incidents using the company’s reporting procedure.
- Understand emergency and evacuation plans.
- Maintain the bus cab area in a safe and tidy condition.
- Provide a high standard of customer service, behaving in a friendly and professional manner.
- Assist children and vulnerable adults, the elderly, infirm or disabled as needed.
- Drive safely, legally and professionally, on the set timetable without running early or late when safe.
- Stay informed about road closures, diversions or special events that may affect the service through notices, briefings and supervisor instructions.
- Hold a valid driving licence and Person PCO licence at all times, available for inspection by company staff.
A Driver Must Ensure That
- Their driving licence and Person PCO licence are in date and valid for the vehicle type they are driving.
- Their licence has the required medical renewals up to date.
- Any change affecting their entitlement to drive is communicated to their line manager.
- The licence is available for inspection in every six‑month period.
- They report to work at the correct time and location with the correct equipment.
- They observe the company dress code at all times while on duty.
- They do not report for work when overtired or under the influence of alcohol or drugs.
- They follow the notification procedures when absent from work.
- They report all safety, security, driving and customer service incidents to the line manager as soon as possible.
- They report incidents on the road likely to affect the service (e.g., road closures, accidents, emergencies) as soon as it is safe.
- They take part in a yearly appraisal.
- They provide feedback on how services can be improved to their line manager.
- They adhere to all HATS policies and procedures.
- They undertake any reasonable request made by the company.
Work Environment
Participate in flexible working hours with core hours from 07:00‑09:00 and 14:30‑16:30. Additional work may be required as service needs dictate. The job holder follows instructed daily and weekly schedules and is required to report to the Controller where incidents or problems occur.
The usual place of work is predominantly outdoors on vehicles that transport clients from and to various locations. Safe and efficient operation is required in all weather, traffic and road conditions.
About The Company
The HATS Group is the UK’s leading private provider of patient transport, mental health, home‑to‑school services for children with special educational needs and disabilities (SEND), and private passenger hire services, with an enviable reputation for professionalism and service excellence. Led by a dedicated and highly experienced senior management team and supported by a highly skilled operations and compliance team, HATS is the partner of choice for many, delivering over 2,000,000 passenger movements every year.
We support the NHS, CCGs, Mental Health Trusts, Local Authorities and a range of other public sector bodies and private medical institutions. We proudly achieved a \’Good\’ overall and \’Outstanding\’ for responsiveness rating from the Care Quality Commission (CQC) in their 2020 inspection.
Required Criteria
- Valid current UK (or acceptable other) driving licence
- No greater than 3 penalty points
- Good understanding of written and spoken English language
- Good numeric skills (able to add and subtract cash)
- Proven eligibility to work in the UK
- Able to provide suitable references
- Able to prove identity
- Valid current Person PCO certificate
- Basic secondary school education or equivalent
- Prepared to undertake training such as NVQ as required
- Ability to drive a vehicle to a competent and safe standard
- Good written and verbal communication skills using English language to ESOL entry level 2
- Has the physical capability to carry out the role
- Customer service skills
- Pass medical requirements
- Must pass enhanced CRB check
- Must pass alcohol and drugs screening as per policy
Desired Criteria
- Own transport and lives within reasonable distance of place of work
- Bus industry knowledge and an appreciation of bus regulations
- Understanding of what good customer service looks like
- NVQ in Road Passenger Transport
- Customer Service Training
- NVQ in Customer Care
- Advanced Driver training Certificate
- Professional driving experience
- Experience of dealing with customers
- Knowledge of geographical operating area
- Accident‑free record over the last 12 months
Closing Date: Sunday 30th November, 2025
Contract Type: Full‑time
Salary: ÂŁ13.15 Hourly
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H2S PCO Company Driver - SE16 employer: HATS Group
Contact Detail:
HATS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land H2S PCO Company Driver - SE16
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HATS Group. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of an H2S PCO Company Driver. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you’re looking sharp and professional for your interview. First impressions matter, especially in a customer-facing role like this one. Plus, it shows you take the opportunity seriously!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace H2S PCO Company Driver - SE16
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the H2S PCO Company Driver role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and get straight to the point. We appreciate a well-structured application that’s easy to read and understand.
Show Off Your Customer Service Skills: Since this role involves interacting with clients, make sure to emphasise your customer service experience. Share examples of how you've provided excellent service in the past – we love to see that!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HATS Group
✨Know Your Stuff
Before the interview, make sure you understand the role of an H2S PCO Company Driver. Familiarise yourself with the responsibilities listed in the job description, especially around safety protocols and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Dress for Success
Even though this is a driving role, first impressions matter! Dress smartly and in line with the company’s dress code. Wearing something professional shows that you take the opportunity seriously and are ready to represent the company well.
✨Safety First
Be prepared to discuss your understanding of safety regulations and procedures. Think about examples from your past experience where you ensured safety while driving or handling passengers. This will demonstrate your commitment to the wellbeing of clients and adherence to company policies.
✨Customer Service Mindset
Since this role involves interacting with clients, be ready to share your approach to customer service. Think of specific instances where you provided excellent service or handled difficult situations. Highlighting your communication skills and empathy will set you apart as a candidate who truly cares about the passengers.
