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- Tasks: Drive a passenger vehicle, ensuring safety and providing excellent customer service.
- Company: Join a people-centered care company focused on safe transport for students.
- Benefits: Enjoy flexible working hours and the chance to make a difference in your community.
- Why this job: Be part of a supportive team while helping children and vulnerable adults during their journeys.
- Qualifications: Valid UK driving license, good communication skills, and a passion for customer service required.
- Other info: Must pass background checks and be prepared for ongoing training.
Job purpose: A PCO company driver is responsible for driving a passenger-carrying vehicle and providing good customer service and a safe and comfortable journey throughout the network of HATS home-to-school services.
Job Title: PCO Company Driver
Department: Special Educational Needs
Reports to: Controller
Pay Structure: Paid an Hourly Rate
Position in Organisation Chart: Team Leader > Controller > PCO Company Bus Driver
About the role
Main duties:
Ensure safety and wellbeing of clients throughout the journey and handover.
To ensure that the high visibility PPE is always worn in vehicle movement areas.
To ensure that speed limits are observed within bus depots and school premises.
To check the condition of the vehicle prior to commencing service by.
acarrying out the safety walk round check.
ensuring that any defect in the vehicle or equipment is reported as soon as possible to the right person.
completing the Vehicle Defect Card or entering the defect on the electronic ticket machine (depending on location)
ensuring that the vehicle is clean and tidy before starting service.
To comply with the laws and company regulations regarding the use of mobile phones, smoking in company vehicles and the use of prohibited equipment (such as games consoles) whilst on duty.
To be responsible for the health, safety, security, welfare, environmental and fire safety arrangements for yourself, customers, and colleagues.
This must include attendance at safety briefings and training as required.
To ensure all safety accidents/incidents are reported using the company’s reporting procedure.
To ensure a full understanding of emergency and evacuation plans.
To ensure your bus cab area is always kept in a safe and tidy condition
To always provide a high standard of customer service
To always provide a high standard of customer service.
To give customers on the bus any information that may help them during their journey. Examples would be informing customers of road closures and diversions.
To always behave in a friendly and professional way to customers and colleagues.
To recognize and assist with the additional needs of children and vulnerable adults, the elderly, infirm or disabled.
To drive the Company’s vehicles in a safe, legal, and professional way.
To drive to the set timetable, not running early or late, when it is safe to do so.
To keep up to date with road closures, diversions or special events which may affect the service. This is done by reading notices, attending briefings, listening to instructions of your Supervisors.
To ensure that a valid driving licence and Person PCO Licence is held at all times and is availble for inspection by a member on staff of the Company.
A driver must ensure that:
their Drivers licence and person PCO licence is in date and valid for the vehicle type they are driving.
their licence has the required medical renewals up to date.
any change to the licence which may affect their entitlement to drive is communicated to their line manager (e.g., Sickness, injury or conviction)
their licence is made available for inspection in every 6-month period.
To report for work at the correct time and location with the correct equipment.
To ensure that the company dress code is correctly always observed when on duty.
Not to report for work when overtired or under the influence of alcohol or drugs (see Company policy for further details).
To ensure that the relevant notification procedures are followed in the event of absence from work.
To report all safety, security, driving and customer service incidents to the line manager as soon as possible.
To report all incidents on the road, likely to affect the service as soon as it is safe to do so. Examples would be road closures, accidents, emergencies, and highway repairs.
To report for work at the correct time and location with the correct equipment.
To ensure that the company dress code is correctly always observed when on duty.
Not to report for work when overtired or under the influence of alcohol or drugs (see Company policy for further details).
To ensure that the relevant notification procedures are followed in the event of absence from work.
To take part in a yearly appraisal.
To feedback ideas about how services can be improved to their line manager.
To always ensure adherence to all HATS policies and procedures.
To undertake any reasonable request made by the Company.
Work Environment:
Participate in flexible working hours with general core working hours between 07.00 – 09.00 and 14.30 – 16.30. Undertake additional work as the service needs dictate. The job holder follows instructed daily and weekly work schedules and is required to report to the Controller where incidents or problems occur.
The jobholder’s usual place of work on a day-to-day basis is in a predominately outdoor environment on vehicles that transport clients from and to various locations. It is required to work safely and efficiently in all weather, traffic and road conditions.
About the company
People Centred Care
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Valid current UK (or acceptable other) drivers licence
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No greater than 3 penalty points
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Good understanding of written and spoken English Language.
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Good numeric skills (able to add and subtract cash).
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Proven eligibility to work in the UK
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Able to provide suitable references
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Able to prove their identity
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Valid Current Person PCO certificate
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Basic secondary school education or equivalent.
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Prepared to undertake training such as NVQ as required
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Ability to drive a vehicle to a competent and safe standard
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Good written and verbal communication skills using English Language to ESOL entry level 2.
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Has the physical capability to carry out the role
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Customer service skills
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Pass medical requirements
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Must pass enhanced CRB check.
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Must pass alcohol and drugs screening as per policy, * Own transport and lives within reasonable distance of place of work
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Bus industry knowledge and an appreciation of bus regulations.
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Understanding of what good customer service looks like
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NVQ in Road Passenger Transport.
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Customer Service Training
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NVQ in Customer Care.
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Advanced Driver training Certificate
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Professional driving experience
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Experience of dealing with customers
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Knowledge of geographical operating area
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Accident free record over the last 12 months
H2S PCO Company Driver - E10 employer: HATS Group
Contact Detail:
HATS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land H2S PCO Company Driver - E10
✨Tip Number 1
Familiarize yourself with the specific routes and areas you will be driving in. Understanding the geography and any potential road closures or diversions will help you provide better service to your passengers.
✨Tip Number 2
Make sure you are up to date with all safety regulations and company policies. Attend any training sessions offered by the company to demonstrate your commitment to safety and customer service.
✨Tip Number 3
Practice your customer service skills. Being friendly, approachable, and informative can make a big difference in the experience of your passengers, especially those with additional needs.
✨Tip Number 4
Ensure that your driving licenses are valid and up to date. Having all necessary certifications ready for inspection shows professionalism and readiness for the role.
We think you need these skills to ace H2S PCO Company Driver - E10
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous driving experience, especially in passenger transport. Mention your familiarity with safety protocols and customer service skills that align with the role.
Showcase Your Qualifications: Clearly list your valid UK driving license, Person PCO certificate, and any relevant training such as NVQ in Road Passenger Transport or Customer Service Training. This will demonstrate your eligibility for the position.
Demonstrate Customer Service Skills: Provide examples of how you've delivered excellent customer service in past roles. Highlight your ability to assist vulnerable individuals and communicate effectively with passengers.
Follow Application Instructions: Carefully read the job description and ensure your application follows any specific instructions provided. This includes submitting all required documents and adhering to any formatting guidelines.
How to prepare for a job interview at HATS Group
✨Show Your Customer Service Skills
Since the role emphasizes providing high-quality customer service, be prepared to share specific examples of how you've successfully assisted customers in the past. Highlight your ability to remain friendly and professional, especially in challenging situations.
✨Demonstrate Safety Awareness
Discuss your understanding of safety protocols and regulations relevant to driving. Be ready to explain how you ensure the safety and wellbeing of passengers during journeys, including any previous experiences where you had to handle safety incidents.
✨Know the Area and Regulations
Familiarize yourself with the geographical area you'll be operating in and any relevant bus regulations. During the interview, mention your knowledge of local routes, road closures, and diversions, as this shows your preparedness for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Practice responding to potential situations you might face on the job, such as dealing with a passenger's special needs or managing unexpected delays.
