At a Glance
- Tasks: Drive a passenger vehicle, ensuring safety and providing excellent customer service.
- Company: Join HATS Group, the UK's leading private healthcare transport provider.
- Benefits: Earn £13.54 per hour with flexible working hours and training opportunities.
- Other info: Opportunity for career growth in a supportive team.
- Why this job: Make a difference in people's lives while enjoying a dynamic work environment.
- Qualifications: Valid UK driving licence and good communication skills required.
The predicted salary is between 13 - 14 € per hour.
Location: Unit 71, Capital Business Centre, 22 Carlton Road
The HATS Group is the UK's foremost private healthcare provider, excelling in patient‑centric transport services with an 'Outstanding' rating for Responsiveness from the Care Quality Commission (CQC). HATS Group are a provider of Private Ambulances, and this is an activity regulated by the CQC. HATS Group are also regulated by Local Authorities for services delivered under SEND. HATS Group is recognized for professionalism, excellence, and a fleet of over 800 vehicles, supporting various public and private healthcare institutions, delivering over 2,000,000 passenger movements annually.
We have an opportunity for a PCO Company Driver to join our team.
Job purpose: A PCO company driver is responsible for driving a passenger‑carrying vehicle and providing good customer service and a safe and comfortable journey throughout the network of HATS home‑to‑school services.
Main duties:
- Ensure safety and wellbeing of clients throughout the journey and handover.
- Wear high visibility PPE in vehicle movement areas.
- Observe speed limits within bus depots and school premises.
- Check the condition of the vehicle prior to commencing service: carry out the safety walk round check.
- Report any defect in the vehicle or equipment as soon as possible.
- Complete the Vehicle Defect Card or enter the defect on the electronic ticket machine.
- Ensure the vehicle is clean and tidy before starting service.
- Comply with laws and company regulations regarding mobile phones, smoking in company vehicles, and prohibited equipment.
- Be responsible for health, safety, security, welfare, environmental and fire safety arrangements.
- Attend safety briefings and training as required.
- Report all safety accidents/incidents using the company’s reporting procedure.
- Understand emergency and evacuation plans.
- Keep the bus cab area safe and tidy.
- Provide a high standard of customer service.
- Inform customers of road closures and diversions.
- Behave in a friendly and professional way to customers and colleagues.
- Assist with the additional needs of children and vulnerable adults.
- Drive the Company’s vehicles safely, legally, and professionally.
- Adhere to the set timetable when it is safe to do so.
- Stay updated with road closures, diversions, or special events affecting the service.
- Hold a valid driving licence and Person PCO Licence at all times.
A Driver Must Ensure That:
- Their driver licence and person PCO licence is in date and valid for the vehicle type they are driving.
- Their licence has the required medical renewals up to date.
- Any change to the licence affecting their entitlement to drive is communicated to their line manager.
- Their licence is available for inspection every 6 months.
- They report for work at the correct time and location with the correct equipment.
- The company dress code is always observed when on duty.
- Not to report for work when overtired or under the influence of alcohol or drugs.
- Relevant notification procedures are followed in the event of absence from work.
- All safety, security, driving and customer service incidents are reported to the line manager as soon as possible.
- All incidents on the road affecting the service are reported as soon as it is safe to do so.
- They take part in a yearly appraisal.
- They provide feedback about how services can be improved to their line manager.
- They ensure adherence to all HATS policies and procedures.
- They undertake any reasonable request made by the Company.
Work Environment:
Participate in flexible working hours with general core working hours between 07.00 – 09.00 and 14.30 – 16.30. Undertake additional work as the service needs dictate. The job holder follows instructed daily and weekly work schedules and is required to report to the Controller where incidents or problems occur. The jobholder’s usual place of work is predominantly outdoor on vehicles that transport clients from and to various locations. It is required to work safely and efficiently in all weather, traffic and road conditions.
Required Criteria:
- Valid current UK (or acceptable other) drivers licence.
- No greater than 3 penalty points.
- Good understanding of written and spoken English Language.
- Good numeric skills (able to add and subtract cash).
- Proven eligibility to work in the UK.
- Able to provide suitable references.
- Able to prove their identity.
- Valid Current Person PCO certificate.
- Basic secondary school education or equivalent.
- Prepared to undertake training such as NVQ as required.
- Ability to drive a vehicle to a competent and safe standard.
- Good written and verbal communication skills using English Language to ESOL entry level 2.
- Has the physical capability to carry out the role.
- Customer service skills.
- Pass medical requirements.
- Must pass enhanced CRB check.
- Must pass alcohol and drugs screening as per policy.
Desired Criteria:
- Own transport and lives within reasonable distance of place of work.
- Bus industry knowledge and an appreciation of bus regulations.
- Understanding of what good customer service looks like.
- NVQ in Road Passenger Transport.
- Customer Service Training NVQ in Customer Care.
- Advanced Driver training Certificate.
- Professional driving experience.
- Experience of dealing with customers.
- Knowledge of geographical operating area.
- Accident free record over the last 12 months.
Closing Date: Thursday 1st October, 2026
Contract Type: Part‑time
Salary: £13.54 Hourly
H2S PCO Company Driver - Croydon employer: HATS Group
HATS Group is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With flexible working hours and a commitment to training, including opportunities for NVQ qualifications, employees can thrive in their roles while contributing to the vital transport services for vulnerable communities. Located in Croydon, our team enjoys a dynamic outdoor work environment, ensuring every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land H2S PCO Company Driver - Croydon
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the healthcare transport sector. A personal recommendation can go a long way in landing that PCO Company Driver role.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've gone above and beyond for clients. Remember, HATS Group values professionalism and excellence, so show them you fit the bill!
✨Tip Number 3
Don’t forget to research HATS Group! Familiarise yourself with their services and values. This will not only help you in the interview but also show your genuine interest in being part of their team.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to embrace the digital side of the job.
We think you need these skills to ace H2S PCO Company Driver - Croydon
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and show us that you're a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the PCO Company Driver role. Highlight your relevant experience and skills that match the job description. This shows us that you've done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your qualifications and experiences.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HATS Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a PCO Company Driver and the responsibilities that come with it. Familiarise yourself with the HATS Group's services and their commitment to customer care. This will show your genuine interest in the position and help you answer questions more confidently.
✨Dress the Part
Since this role involves professionalism and customer service, dress appropriately for the interview. Aim for smart-casual attire that reflects the company's standards. This not only makes a good first impression but also shows that you take the opportunity seriously.
✨Safety First
Be prepared to discuss safety protocols and your understanding of vehicle checks. Highlight any previous experience you have with ensuring passenger safety and how you would handle emergencies. This is crucial for a driving role, so demonstrating your knowledge here can set you apart.
✨Showcase Your Customer Service Skills
As a driver, you'll be interacting with clients regularly. Think of examples from your past experiences where you provided excellent customer service or handled difficult situations. Be ready to share these stories during the interview to illustrate your ability to connect with passengers and meet their needs.
