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- Tasks: Assist clients with special needs during their journeys, ensuring safety and comfort.
- Company: Join the UK's leading private healthcare transport provider with an 'Outstanding' CQC rating.
- Benefits: Earn £13.85 per hour, enjoy flexible hours, and work in a supportive environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: No specific qualifications required, just a passion for helping others.
- Other info: Be part of a fast-growing team with opportunities for career advancement.
The predicted salary is between 11 - 16 £ per hour.
Location: 1 Elkstone Road.
The HATS Group is the UK's foremost private healthcare provider, excelling in patient-centric transport services with an 'Outstanding' rating for Responsiveness from the Care Quality Commission (CQC). HATS Group are a provider of Private Ambulances, regulated by the CQC and Local Authorities for services delivered under SEND. HATS Group is recognized for professionalism, excellence, and a fleet of over 800 vehicles, supporting various public and private healthcare institutions, delivering over 2,000,000 passenger movements annually.
We have an opportunity for a Passenger Assistant to join our team. The working hours you will need to be available for the role on a daily basis are from 07:00 - 10:00 and then 14:00 - 17:00. This is a 16 hour contract.
Role purpose: To escort and assist clients with special needs, board and alight vehicles in their daily journey to and from home, school, centre or other destinations as directed.
Responsibilities:
- Ensure safety and wellbeing of clients throughout the journey and handover.
- Assist passengers to board and alight vehicles using appropriate means, including physically assisting passengers with severe disabilities.
- Maintain appropriate communication with the Controller regarding any problems related to the transport of a client.
- Apply health and safety standards to ensure the welfare of clients.
- Be responsible along with the driver for ensuring the vehicle is clean and tidy at all times.
- Participate in working flexible hours as needed.
- Report to the Controller where incidents or problems occur.
- Work in a predominately outdoor environment on vehicles that transport clients.
Daily Functions:
- Operating and using appropriate techniques and equipment e.g. tail lifts, seating restraints.
- Health and safety/manual handling activities e.g. pushing, lifting, carrying and supporting clients.
- Assistance with dressing and emergency toileting may be required for identified clients.
Variations and Work Context: Duties depend on service user needs, including special needs, types of transport operating, and numbers and ages of service users.
Role and Contacts: The role has contact with parents, guardians, carers, attendants, teachers, centre organisers, Council Staff and other HATS employees.
Contract Details:
- Contract Type: part-time
- Salary: £13.85 Hourly
- Closing Date: Sunday 1st March, 2026
H2S Passenger Assistant - W10 employer: HATS Group
Contact Detail:
HATS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land H2S Passenger Assistant - W10
✨Tip Number 1
Get to know the company! Research HATS Group and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to passenger assistance and safety protocols. Role-playing with a friend can help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace H2S Passenger Assistant - W10
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially those with special needs.
Tailor Your Application: Make sure to customise your application to highlight relevant experience and skills that match the role of a Passenger Assistant. We love seeing how your background aligns with our values and the responsibilities outlined in the job description.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HATS Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Passenger Assistant. Familiarise yourself with the specific needs of clients with disabilities and how to assist them safely. This will show that you're not just interested in the job, but that you genuinely care about the wellbeing of the passengers.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you would handle various situations, such as reporting issues to the Controller or interacting with parents and guardians. Use examples from past experiences to illustrate your ability to communicate clearly and compassionately.
✨Showcase Your Problem-Solving Abilities
During the interview, be ready to talk about how you would approach unexpected challenges, like a client refusing to board the vehicle. Highlight your ability to think on your feet and use initiative while ensuring the safety and comfort of the passengers.
✨Emphasise Your Commitment to Safety
Safety is paramount in this role, so be sure to express your understanding of health and safety standards. Discuss any relevant training or experience you have in manual handling or working with vulnerable individuals, as this will demonstrate your readiness to uphold the high standards expected by HATS Group.
