At a Glance
- Tasks: Assist clients with special needs during their journeys, ensuring safety and wellbeing.
- Company: Join HATS Group, the UK's top private healthcare provider for patient transport services.
- Benefits: Enjoy flexible working hours and a competitive hourly rate of £13.85.
- Other info: Work outdoors in various conditions and engage with diverse communities.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: No specific qualifications required; just a caring attitude and willingness to help.
Overview
Location: 1 Elkstone Road
The HATS Group is the UK\'s foremost private healthcare provider, excelling in patient-centric transport services with an \'Outstanding\' rating for Responsiveness from the Care Quality Commission (CQC). The CQC regulates health and social care providers under the Health and Social Care Act 2008. HATS Group provides Private Ambulance services regulated by the CQC and Local Authority SEND services. HATS Group operates over 800 vehicles and delivers over 2,000,000 passenger movements annually.
We have an opportunity for a Passenger Assistant to join our team. The working hours for this role are daily from 07:00 to 10:00 and 14:00 to 17:00. This is a 16 hour contract.
Role
Job purpose: To escort and assist clients with special needs, board and alight vehicles in their daily journey to and from home, school, centre or other destinations as directed.
Position in the Organisation Chart: Team leader → Controller → Passenger Assistant
Main duties
- Ensure safety and wellbeing of clients throughout the journey and handover.
- Ensure that the client gains safe entry to the vehicle or their destination.
- Ensure safety and wellbeing of transport users throughout the journey and handover from and to residence/parent/guardian/carer; primary helper at school; or to care assistants at centres. Assist passengers to board and alight vehicles using appropriate means, including physically assisting passengers with severe disabilities.
- Maintain appropriate communication with the Controller regarding problems with transport of a client (e.g., disruptive behaviour, absenteeism, lateness).
- Apply health and safety standards to ensure the welfare of clients, including assisting with boarding/alighting, securing wheelchairs, and ensuring seat restraints are used correctly.
- Ensure the interior and exterior of the vehicle is clean and tidy to required standards; wear necessary PPE and uniform.
- Participate in flexible working hours with core hours approximately 07:00–09:00 and 14:30–16:30. Undertake additional work as the service needs dictate. Report incidents to the Controller.
- Work in a predominately outdoor environment and in all weather, traffic, and road conditions; no physical or mental limitations that could interfere with safe passenger assistance.
Daily Functions Of This Role Include
- Operate and use equipment such as tail lifts and seating restraints; daily routine is standard in this role.
- Health and safety/manual handling activities, including pushing, lifting, carrying, and assisting with transfers to/from vehicles and stairs where appropriate.
- Assistance with dressing and emergency toileting for identified clients may be required.
Variations of duties depend on service user needs, including mobility, learning difficulties, mental health, age, and disability, and may involve different fleet types including those adapted for disabled access.
The work involves potential risks to personal safety and health arising from day-to-day activities.
Work Dimensions
The jobholder generally follows established guidelines but may occasionally use initiative to solve basic problems related to escorting clients. For more complex issues, consult the Controller or a supervisor.
Role Contacts
Interacts with Parents, guardians, carers, attendants, teachers, centre organisers, Council staff and other HATS employees in a multi-ethnic environment, providing information or assistance to:
- Clients of Transport Services
- Staff of centres or schools
- Parents/guardians or primary helper
Rehabilitation of Offenders Act: the jobholder is exempt and must disclose offences accordingly. The jobholder may use mobile communications, tracking equipment, radio, telephone, messaging, GPS, and is accountable for use of equipment/resources tied to daily activities.
Skills & Company Information
Required Criteria
Salary £13.85 Hourly
Contract Type Part-time
Closing Date Monday 22nd September, 2025
About The Company
The HATS Group is the UK’s leading private provider of Patient Transport, SEND Transport Services and Private Passenger Hire Services. With an annual volume of over 2,000,000 passenger movements and a fleet of over 800 vehicles, HATS supports NHS, CCGs, Mental Health Trusts, Local Authorities and other Public Sector bodies and Private Medical Institutions. HATS has a history of strong CQC performance and remains committed to professionalism and service excellence.
H2S Passenger Assistant - W10 in London employer: HATS Group
The HATS Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises the safety and wellbeing of both employees and clients. With flexible working hours and a commitment to professional development, employees have ample opportunities for growth within the organisation. Located in a dynamic environment, HATS Group stands out for its dedication to service excellence and its outstanding reputation in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land H2S Passenger Assistant - W10 in London
✨Tip Number 1
Familiarise yourself with the specific needs of clients you will be assisting. Understanding the challenges faced by individuals with disabilities or special needs can help you demonstrate empathy and readiness during your interview.
✨Tip Number 2
Highlight any previous experience in healthcare or transport services, especially roles that involved direct interaction with vulnerable individuals. This will show that you have the necessary skills and understanding for the role.
✨Tip Number 3
Prepare to discuss how you would handle various scenarios that may arise while assisting passengers. Being able to articulate your problem-solving skills and ability to remain calm under pressure will impress potential employers.
✨Tip Number 4
Research HATS Group and their commitment to patient care and safety. Showing that you align with their values and understand their operations can set you apart from other candidates.
We think you need these skills to ace H2S Passenger Assistant - W10 in London
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Passenger Assistant position. Tailor your application to highlight relevant experiences that demonstrate your ability to assist clients with special needs.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in healthcare, transport services, or working with individuals with disabilities. Use specific examples to showcase your skills in communication, safety, and client care.
Showcase Your Soft Skills:The role requires strong interpersonal skills. Make sure to mention your ability to work in a team, handle challenging situations, and maintain a positive attitude. These qualities are essential for ensuring the wellbeing of clients during their journeys.
Proofread Your Application:Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial in the healthcare sector.
How to prepare for a job interview at HATS Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Passenger Assistant. Familiarise yourself with the key duties such as ensuring client safety, assisting with boarding and alighting, and maintaining communication with the Controller.
✨Show Empathy and Patience
Demonstrate your ability to work with clients who have special needs. Share examples from your past experiences where you've shown empathy and patience, as these qualities are crucial in this role.
✨Highlight Health and Safety Awareness
Be prepared to discuss health and safety standards relevant to the role. Mention any previous experience you have with manual handling or working in environments where safety is paramount.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values.
