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- Tasks: Assist clients with special needs during their transport journeys.
- Company: Join HATS Group, the UK's leading private healthcare transport provider.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive work environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: No specific qualifications required, just a passion for helping others.
- Other info: Be part of a fast-growing team with opportunities for career advancement.
The predicted salary is between 11 - 15 £ per hour.
Location: Unit 1, Stockholm Road
The HATS Group is the UK's foremost private healthcare provider, excelling in patient‑centric transport services with an 'Outstanding' rating for Responsiveness from the Care Quality Commission (CQC). HATS Group provides Private Ambulances, and this activity is regulated by the CQC. HATS Group is also regulated by Local Authorities for services delivered under SEND.
Recognised for professionalism and excellence, HATS operates a fleet of over 800 vehicles and supports various public and private healthcare institutions, delivering over 2,000,000 passenger movements annually. We have an opportunity for a Passenger Assistant to join our team.
Job Purpose
To escort and assist clients with special needs, board and alight vehicles in their daily journey to and from home, school, centre or other destinations as directed.
Working Hours
Monday to Friday, with flexible hours. Core working hours are between 07:00‑09:00 and 14:30‑16:30.
Main Duties
- Ensure safety and wellbeing of clients throughout the journey and handover.
- To ensure that the client gains safe entry to either the vehicle or their destination.
- Ensure safety and wellbeing of transport users throughout the journey and handover from and to: residence/parent/guardian/carer; primary helper at school; or to care assistants at centres.
- Assist passengers to board and alight vehicles using appropriate means, including physically assisting passengers with severe disabilities.
- Ensure appropriate communication is maintained and presented to the Controller, specifically regarding the reporting of any problems regarding transport of a client (e.g., disruptive behaviour, absenteeism, lateness).
- Apply health and safety standards to ensure the welfare of clients in general and when assisting with the boarding and alighting of passengers.
- Responsible, along with the driver, in ensuring the interior and exterior of the vehicle is clean and tidy at all times to required standards, including hygiene control.
- Ensure that the necessary personal protective equipment and uniform are worn as required.
- Participate in working flexible hours with core hours between 07:00‑09:00 and 14:30‑16:30.
- Undertake additional work as the service needs dictate.
- Follow instructed daily and weekly work schedules and report to the Controller where incidents or problems occur.
The jobholder’s normal place of work is in a predominantly outdoor environment on vehicles that transport clients from and to various locations, and is required to work in a safe and efficient manner in all weather, traffic and road conditions. The jobholder must not have any physical or mental limitations that could interfere with safe passage of clients, passenger assistance, and emergency activities.
Daily Functions Of This Role
- Operating and using appropriate techniques and equipment, e.g., tail‑lifts, seating restraints.
- Appropriate health and safety / manual handling activities, e.g., pushing, lifting, carrying and supporting clients from, to, and into vehicles.
- Includes transfers via stairs where reasonable and appropriate.
- For clients identified, assistance with dressing and emergency toileting.
Variations of Duties
- Special needs of clients (mobility problems, learning difficulties, mental health problems, elderly, disabled).
- Types of transport operating – fleet vehicles, including those adapted for disabled access.
- Numbers and ages of service users / clients will vary.
The work conducted in this role potentially involves a substantial risk to personal safety, injury, illness and health problems arising from day‑to‑day activities.
Work Dimensions
The jobholder generally works within established guidelines, procedures and systems, but may be required on rare occasions to use initiative to solve basic problems associated with escorting clients, e.g., manoeuvring clients when boarding and alighting a vehicle. For more complex issues, the Controller or an appropriate HATS supervisor should be consulted.
Role
The role has contact with parents, guardians, carers, attendants, teachers, centre organisers, council staff and other HATS employees in a multi‑ethnic environment and provides readily available information or assistance to:
- Clients of Transport Services
- Staff of centres or schools
- Parents/guardians or primary helper
In all instances well‑developed interpersonal skills are required.
Rehabilitation Of Offenders Act
The jobholder is exempt from the provisions of the Rehabilitation of Offenders Act 1974 and is required to disclose offences accordingly.
Equipment and Communication
The jobholder may be required to use mobile communications, tracking equipment, radio, telephone, messaging, global positioning (but not limited to) and is accountable only for the use of equipment/resources associated with normal daily activities.
About The Company
The HATS Group is the UK’s leading private provider of Patient Transport, Mental Health, Home to Schools for children with Special Educational Needs and Disabilities (SEND) Transport Services and Private Passenger Hire Services, with an enviable reputation for professionalism and service excellence.
Led by a dedicated and highly experienced senior management team and supported by a highly skilled operations and compliance team, HATS is the partner of choice for many, providing over 2,000,000 passenger movements every year. Expertly trained staff and caring teams deliver high quality, passenger‑focused transport solutions with a fleet of over 800 vehicles.
HATS supports the NHS, CCGS, Mental Health Trusts, Local Authorities and a range of other Public Sector bodies and Private Medical Institutions. We are proud that our last Care Quality Commission (CQC) inspection, which took place during 2020, rated us as ‘Good’ overall and ‘Outstanding’ for Responsiveness.
Why Join HATS?
Are you passionate about healthcare? Do you enjoy helping others? If you answered yes – then why not get in touch today: we’d love to hear from you. As one of the UK’s fastest growing independent healthcare transport providers, we are always looking for passionate and skilled individuals to join our dedicated team of paramedics, technicians, drivers, passenger care and customer service assistants as well as a range of many more exciting positions and opportunities.
At HATS we support the London Living Wage (LLW) and have signed up to HM Government's Disability Confident Employer Scheme – a scheme developed by employers and disabled people’s representatives to maximise opportunities for disabled people. HATS is a fast‑growing business creating new opportunities across the UK for many people. We have operated in Manchester, Birmingham, Luton and winning new contracts in London. We need people who can work at pace, are not phased by big projects and tight deadlines, and can be hands‑on when the need arises.
Contract Details
- Closing Date: Thursday 30th April, 2026
- Contract Type: Full time
- Salary: £13.15 Hourly
H2S Passenger Assistant -SE16 employer: HATS Group
Contact Detail:
HATS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land H2S Passenger Assistant -SE16
✨Tip Number 1
Get to know the company! Research HATS Group and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to passenger assistance and client care. Think about scenarios where you’ve demonstrated empathy and problem-solving skills, as these are key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the HATS family!
We think you need these skills to ace H2S Passenger Assistant -SE16
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for healthcare shine through! We want to see that you genuinely care about helping others, so share any relevant experiences or motivations that drive you.
Tailor Your Application: Make sure to customise your application to fit the Passenger Assistant role. Highlight your skills in communication and safety, as these are key to ensuring our clients' wellbeing during their journeys.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your qualifications and experiences are easy to understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with HATS.
How to prepare for a job interview at HATS Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Passenger Assistant. Familiarise yourself with the key duties like ensuring client safety and assisting with boarding. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Interpersonal Skills
Since this role involves working closely with clients, parents, and other staff, it's crucial to demonstrate your interpersonal skills. Prepare examples from your past experiences where you've effectively communicated or resolved conflicts. This will highlight your ability to work in a multi-ethnic environment and cater to diverse needs.
✨Emphasise Safety Awareness
Given the nature of the job, safety is paramount. Be ready to discuss how you would handle various situations to ensure the wellbeing of clients. Think about scenarios involving clients with special needs and how you would apply health and safety standards during transport.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process for new hires or how the team handles challenging situations. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.