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- Tasks: Assist clients with special needs during their journeys, ensuring safety and comfort.
- Company: Join HATS Group, the UK's leading private healthcare transport provider.
- Benefits: Earn £13.15 per hour with flexible hours and a supportive team environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: No specific qualifications required, just a passion for helping others.
- Other info: Be part of a fast-growing company with opportunities across the UK.
The predicted salary is between 10 - 16 £ per hour.
Location: 8 Rigg Approach
The HATS Group is the UK's foremost private healthcare provider, excelling in patient-centric transport services with an 'Outstanding' rating for Responsiveness from the Care Quality Commission (CQC). HATS Group are a provider of Private Ambulances, and this is an activity regulated by the CQC. HATS Group are also regulated by Local Authorities for services delivered under SEND.
We have an opportunity for a Passenger Assistant to join our team.
Job Purpose: To escort and assist clients with special needs, board and alight vehicles in their daily journey to and from home, school, centre or other destinations as directed.
Main Duties:
- Ensure safety and wellbeing of clients throughout the journey and handover.
- Assist passengers to board and alight vehicles using appropriate means, including physically assisting passengers with severe disabilities.
- Maintain appropriate communication with the Controller regarding any problems related to the transport of a client.
- Apply health and safety standards to ensure welfare of clients.
- Responsible for ensuring the interior and exterior of the vehicle is clean and tidy at all times.
- Wear the necessary personal protective equipment and uniform as required.
- Participate in working flexible hours with core hours between 07.00–09.00 and 14.30–16.30.
- Follow instructed daily and weekly work schedules and report to the Controller where incidents or problems occur.
The jobholder must not have any physical or mental limitations that could interfere with safe passage of clients, passenger assistance, and emergency activities.
Daily Functions Include:
- Operating and using appropriate techniques and equipment, e.g., tail-lifts, seating restraints.
- Health and safety/manual handling activities such as pushing, lifting, carrying and assisting clients.
- Assistance with dressing and emergency toileting for identified clients.
Work Dimensions: The jobholder generally works within established guidelines, procedures and systems, however may be required on rare occasions to use initiative to solve basic problems/situations associated with escorting of clients.
Role: The role has contact with parents, guardians, carers, attendants, teachers, centre organisers, Council Staff and other HATS employees in a multi-ethnic environment.
Skills Needed:
The HATS Group is the UK’s leading private provider of Patient Transport, Mental Health, Home to Schools for children with Special Educational Needs and Disabilities (SEND) Transport Services and Private Passenger Hire Services.
Company Culture: Are you passionate about healthcare? Do you enjoy helping others? If you answered yes – then why not get in touch today: we’d love to hear from you.
Required Criteria: Desired Criteria
Closing Date: Saturday 28th February, 2026
Contract Type: part-time
Salary: £13.15 Hourly
H2S Passenger Assistant - E10 -16 hrs pw Camden employer: HATS Group
Contact Detail:
HATS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land H2S Passenger Assistant - E10 -16 hrs pw Camden
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances who might have connections in the healthcare transport sector. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to passenger assistance and client care. Think about scenarios where you’ve had to demonstrate empathy and problem-solving skills, as these are key in this role.
✨Tip Number 3
Show your passion for helping others! During interviews, share stories that highlight your commitment to client safety and wellbeing. This will resonate well with HATS Group’s values and mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the HATS team and contributing to our outstanding service.
We think you need these skills to ace H2S Passenger Assistant - E10 -16 hrs pw Camden
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping others and your experiences that make you a great fit for the Passenger Assistant role.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. Mention specific duties from the role that excite you and how you can contribute to our team at HATS Group.
Showcase Relevant Experience: If you've worked in healthcare or have experience assisting individuals with special needs, be sure to include that! We love seeing how your background can enhance our service and support our clients effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our fantastic team!
How to prepare for a job interview at HATS Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Passenger Assistant. Familiarise yourself with the key duties like ensuring client safety and assisting with boarding. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Interpersonal Skills
Since this role involves working closely with clients, parents, and other staff, it's crucial to demonstrate your interpersonal skills. Prepare examples from your past experiences where you've effectively communicated or resolved conflicts. This will highlight your ability to work in a multi-ethnic environment.
✨Emphasise Safety Awareness
Safety is paramount in this role. Be ready to discuss how you would handle various situations, such as assisting clients with disabilities or managing emergencies. Showing that you prioritise health and safety will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process for new hires or how the team supports each other during busy times. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
