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For Companies At a Glance
- Tasks: Assist clients with special needs during their journeys, ensuring safety and wellbeing.
- Company: Join HATS Group, the UK's leading private healthcare transport provider.
- Benefits: Earn £13.15 per hour with flexible part-time hours and a supportive work environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: No specific qualifications required, just a passion for helping others.
- Other info: Be part of a fast-growing team with opportunities for career development.
Overview
Location: 8 Rigg Approach
HATS Group is the UK\’s foremost private healthcare provider, excelling in patient-centric transport services with an \’Outstanding\’ rating for Responsiveness from the Care Quality Commission (CQC). The CQC regulates health and social care providers under the Health and Social Care Act 2008. HATS Group are a provider of Private Ambulances and is regulated by Local Authorities for SEND services. The company operates over 800 vehicles and supports various public and private healthcare institutions, delivering over 2,000,000 passenger movements annually.
We have an opportunity for a Passenger Assistant to join our team.
Job purpose
To escort and assist clients with special needs, board and alight vehicles in their daily journey to and from home, school, centre or other destinations as directed.
Position in the Organisation Chart
Team leader > Controller > Passenger Assistant
About The Role
Main duties
- Ensure safety and wellbeing of clients throughout the journey and handover.
- Ensure the client gains safe entry to the vehicle or their destination.
- Maintain safety and wellbeing of transport users throughout the journey and handover from/to residence, guardian, primary helper at school, or care assistants at centres. Assist passengers to board and alight vehicles using appropriate means, including physically assisting passengers with severe disabilities.
- Communicate with the Controller regarding any transport issues (e.g., disruptive behaviour, absenteeism, lateness).
- Apply health and safety standards for client welfare, including assisting with boarding/alighting (tail-lifts, seating, restraints) and securing wheelchairs.
- Keep the interior and exterior of the vehicle clean and tidy to required standards; wear PPE and uniform as required.
- Participate in flexible hours with core hours typically 07:00–09:00 and 14:30–16:30; undertake additional work as needed; report incidents to the Controller.
- Work mainly in outdoor environments on vehicles, in all weather and road conditions; work safely and efficiently.
- Must not have physical or mental limitations that could interfere with safe passenger care and emergency activities.
Daily Functions Of This Role
- Operate and use equipment such as tail lifts and seating restraints; daily routine tasks.
- Health and safety/manual handling activities including pushing, lifting, carrying and assisting with transfers; stairs transfers where reasonable.
- Assist clients identified for dressing and emergency toileting as required.
Variations of duties depend on service user needs, including mobility, learning difficulties, mental health, age and disability; transport may include fleet vehicles adapted for disabled access.
The work may involve substantial risk to personal safety arising from day-to-day activities.
Work Dimensions
Generally works within established guidelines; may need to use initiative for basic problems with escorting clients. For more complex issues, consult the Controller or other HATS supervisor.
Role
Interfaces with parents, guardians, carers, attendants, teachers, centre organisers, council staff and other HATS employees; provides information or assistance to:
- Clients of Transport Services
- Staff of centres or schools
- Parents/guardians or primary helper
Interpersonal skills are required for handling varied contacts and relationships. Rehabilitation of Offenders Act 1974: the jobholder is exempt from this act and must disclose offences accordingly. The jobholder may use mobile communications, tracking equipment, radio, telephone, messaging, GPS, and is accountable for use of equipment/resources.
Skills & About The Company
About The Company
The HATS Group is the UK’s leading private provider of Patient Transport, SEND Transport Services, and Private Passenger Hire Services, with a reputation for professionalism and service excellence. The company supports over 2,000,000 passenger movements annually with a fleet of over 800 vehicles and engages with NHS, CCGs, Mental Health Trusts, Local Authorities and private medical institutions. The most recent CQC inspection (2020) rated us as ‘Good’ Overall and ‘Outstanding’ for Responsiveness.
Company Culture & Why join
Why join HATS? Are you passionate about healthcare? Do you enjoy helping others? If yes, we’d love to hear from you. As a fast-growing independent healthcare transport provider, we seek passionate and skilled individuals for roles including paramedics, technicians, drivers, passenger care and customer service assistants, among others.
We support the London Living Wage (LLW) and are signed up to HM Government’s Disability Confident Employer Scheme. We are expanding in multiple locations and welcome applicants who can work at pace and handle tight deadlines.
Required & Desired Criteria
Closing Date: Tuesday 30th September, 2025
Contract Type: part-time
Salary: £13.15 per hour
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H2S Passenger Assistant - E10 -16 hrs pw Camden employer: HATS Group
Contact Detail:
HATS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land H2S Passenger Assistant - E10 -16 hrs pw Camden
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in healthcare or transport. They might know about openings at HATS Group or can give you insider tips on the application process.
✨Tip Number 2
Prepare for the interview by practising common questions related to passenger care and safety. Think about scenarios where you had to assist someone with special needs and how you handled it. We want to see your passion for helping others!
✨Tip Number 3
Dress the part! When you get that interview, make sure to wear something professional yet comfortable. You want to show that you take the role seriously while also being ready for the hands-on nature of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles we have available, including the Passenger Assistant position.
We think you need these skills to ace H2S Passenger Assistant - E10 -16 hrs pw Camden
Some tips for your application 🫡
Show Your Passion for Healthcare: When writing your application, let your passion for healthcare shine through! We want to see why you care about helping others and how that aligns with our mission at HATS Group.
Tailor Your Application: Make sure to customise your application to highlight relevant experience and skills that match the Passenger Assistant role. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at HATS Group
✨Know the Company Inside Out
Before your interview, take some time to research HATS Group. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your People Skills
As a Passenger Assistant, you'll be working closely with clients who may have special needs. Be prepared to share examples of how you've successfully communicated and assisted individuals in previous roles. Highlight your empathy and patience during the interview.
✨Safety First!
Since the role involves ensuring the safety and wellbeing of clients, be ready to discuss your understanding of health and safety standards. Think about any relevant experiences where you had to prioritise safety and how you handled those situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Passenger Assistant. This shows that you're engaged and serious about the position.
