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- Tasks: Assist clients with special needs during their journeys, ensuring safety and wellbeing.
- Company: Join HATS Group, the UK's leading private healthcare transport provider.
- Benefits: Earn £13.15 per hour with flexible part-time hours and a supportive work environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: No specific qualifications required, just a passion for helping others.
- Other info: Be part of a fast-growing team with opportunities for career development.
Job Description
Location: 8 Rigg Approach
The HATS Group is the UK\’s foremost private healthcare provider, excelling in patient‑centric transport services with an \’Outstanding\’ rating for Responsiveness from the Care Quality Commission (CQC). The CQC was established under the Health and Social Care Act 2008 as an independent regulator responsible for registration, inspection, and monitoring of health and social care providers. HATS Group is a provider of private ambulances, a CQC regulated activity.
HATS Group is also regulated by local authorities for services delivered under SEND. It is recognised for professionalism, excellence, and a fleet of over 800 vehicles. We support various public and private healthcare institutions, delivering over 2,000,000 passenger movements annually.
We have an opportunity for a Passenger Assistant to join our team.
Job Purpose
To escort and assist clients with special needs, board and alight vehicles in their daily journey to and from home, school, centre or other destinations as directed.
Position in the Organisation Chart: Team leader > Controller > Passenger Assistant
About the Role
Main duties:
- Ensure safety and wellbeing of clients throughout the journey and handover.
- To ensure that the client gains safe entry, to either the vehicle or their destination.
- Assist passengers to board and alight vehicles utilising appropriate means, including physically assisting passengers with severe disabilities.
- Maintain appropriate communication with the Controller, specifically relating to the reporting of any problems regarding transport of a client (e.g. disruptive behaviour, absenteeism, lateness).
- Apply health and safety standards to ensure the welfare of clients in general and when assisting with boarding and alighting; include securing clients in seats and wheelchairs.
- Responsible with the driver to keep the interior and exterior of the vehicle clean and tidy to required standards, including hygiene control and proper use of personal protective equipment and uniform.
- Participate in flexible hours with core working hours between 07:00‑09:00 and 14:30‑16:30; undertake additional work as service needs dictate and report to the Controller on incidents or problems.
- Work predominantly in an outdoor environment on vehicles transporting clients, handling all weather, traffic and road conditions safely.
- Must not have any physical or mental limitations that could interfere with safe passage of clients, passenger assistance or emergency activities.
Daily Functions Of This Role Include:
- Operating and using appropriate techniques and equipment such as tail lifts and sitting restraints.
- Performing health and safety/manual handling activities including pushing, lifting, carrying, and supporting clients from, to, and into vehicles and via stairs where reasonable.
- Assisting with dressing and emergency toileting for identified clients.
Variations of duties will be dependent upon the particular needs of the service user/clients, such as:
- Special needs of clients (mobility problems, learning difficulties, mental health problems, elderly, disabled).
- Types of transport operating – fleet vehicles, including those adapted for disabled access.
- Numbers and ages of service users/clients which will vary.
The work conducted in this role potentially involves a substantial risk to personal safety, injury, illness and health problems arising from day‑to‑day activities.
Work Dimensions
The jobholder generally works within established guidelines, procedures and systems, but may be required on rare occasions to use initiative to solve basic problems associated with escorting clients.
Role
The role involves contact with parents, guardians, carers, attendants, teachers, centre organisers, council staff and other HATS employees in a multi‑ethnic environment; provides readily available information or assistance to clients, staff of centres or schools, and parents/guardians or primary helpers. Interpersonal skills are required for occasional complex contact situations.
Rehabilitation Of Offenders Act: The jobholder is exempt from the provisions of the Rehabilitation of Offenders Act 1974 and must disclose offences accordingly.
The jobholder may be required to use mobile communications, tracking equipment, radio, telephone, messaging, and global positioning equipment; is accountable only for the use of equipment and resources associated with normal daily activities.
About The Company
The HATS Group is the UK’s leading private provider of patient transport, mental health, home‑to‑schools for children with SEND, and private passenger hire services, with an enviable reputation for professionalism and service excellence.
Led by a dedicated and experienced senior management team and a highly skilled operations and compliance team, HATS is the partner of choice for many, providing over 2,000,000 passenger movements every year.
Expertly trained staff and caring teams deliver high‑quality, passenger‑focused transport solutions with a fleet of over 800 vehicles, supporting the NHS, CCGS, mental health trusts, local authorities and other public and private institutions.
Our last Care Quality Commission inspection in 2020 rated us as ‘Good’ overall and ‘Outstanding’ for Responsiveness.
Company Culture
We support the London Living Wage and have signed up to the HM Government’s Disability Confident Employer Scheme, maximising opportunities for disabled people. We work at pace, are not phased by large projects or tight deadlines, and need hands‑on ability when needed.
Why join HATS?
Are you passionate about healthcare? Do you enjoy helping others? If so, get in touch today – we’d love to hear from you. As one of the UK’s fastest‑growing independent healthcare transport providers, we are always looking for passionate and skilled individuals for many positions.
We have recently started operating in Manchester, Birmingham and Luton and won new contracts in London. We create new opportunities across the UK for many people.
Closing Date: Wednesday 31st December 2025
Contract Type: part‑time
Salary: £13.15 Hourly
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H2S Passenger Assistant - E10 -16 hrs pw Camden employer: HATS Group
Contact Detail:
HATS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land H2S Passenger Assistant - E10 -16 hrs pw Camden
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in healthcare or transport. They might know about openings at HATS Group or can give you insider tips on the application process.
✨Tip Number 2
Prepare for the interview by practising common questions related to passenger care and safety. Think about scenarios where you had to assist someone with special needs and how you handled it. We want to see your passion for helping others!
✨Tip Number 3
Dress the part! When you get that interview, make sure to wear something professional yet comfortable. You want to show that you take the role seriously while also being ready for the hands-on nature of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles we have available, including the Passenger Assistant position.
We think you need these skills to ace H2S Passenger Assistant - E10 -16 hrs pw Camden
Some tips for your application 🫡
Show Your Passion for Healthcare: When writing your application, let your passion for healthcare shine through! We want to see why you care about helping others and how that aligns with our mission at HATS Group.
Tailor Your Application: Make sure to customise your application to highlight relevant experience and skills that match the Passenger Assistant role. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at HATS Group
✨Know the Company Inside Out
Before your interview, take some time to research HATS Group. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your People Skills
As a Passenger Assistant, you'll be working closely with clients who may have special needs. Be prepared to share examples of how you've successfully communicated and assisted individuals in previous roles. Highlight your empathy and patience during the interview.
✨Safety First!
Since the role involves ensuring the safety and wellbeing of clients, be ready to discuss your understanding of health and safety standards. Think about any relevant experiences where you had to prioritise safety and how you handled those situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Passenger Assistant. This shows that you're engaged and serious about the position.
