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- Tasks: Assist clients with special needs during their daily journeys, ensuring safety and wellbeing.
- Company: Join a company focused on people-centered care and making a difference in clients' lives.
- Benefits: Flexible working hours and the chance to work outdoors while helping others.
- Why this job: Make a real impact by supporting those with disabilities and enhancing their daily experiences.
- Qualifications: No specific qualifications required, just a caring attitude and willingness to help.
- Other info: Work in a multi-ethnic environment and develop strong interpersonal skills.
Job purpose: To escort and assist clients with special needs, board and alight vehicles in their daily journey to and from home, school, centre or other destinations as directed.
Position in the Organisation Chart: Team leader > Controller > Passenger Assistant
About the role
Main duties :
Ensure safety and wellbeing of clients throughout the journey and handover.
To ensure that the client gains safe entry, to either the vehicle or their destination.
Ensure safety and wellbeing of transport users throughout the journey and handover from and to: residence/parent/guardian/carer; primary helper at school; or to care assistants at centres. Assist passengers’ to board and alight vehicles utilising appropriate means, including physically assisting passengers with severe disabilities.
Ensure appropriate communication is maintained and presented to the Controller, specifically relating to the reporting of any problems regarding transport of a client (i.e. if there is disruptive behaviour, absenteeism, lateness etc.).
Apply health and safety standards to ensure the welfare of clients in general and when assisting with the boarding and alighting of passengers. This includes: physically assisting passengers with severe disabilities and / or varying medical conditions (particularly when using tail-lifts), securing client in seats using the requisite safety restraining system, and ensuring that all wheelchairs are correctly secured to the retaining mechanisms or securing points within the vehicle.
Responsible along with the driver in ensuring the interior and exterior of the vehicle is clean and tidy at all times to required standards, including hygiene control. To ensure that the necessary personal protective equipment and uniform are worn as required.
Participate in working flexible hours with general core working hours being between 07.00 – 09.00 and 14.30 – 16.30. Undertake additional work as the service needs dictate. The jobholder follows instructed daily and weekly work schedules and is required to report to the Controller where incidents or problems occur.
The jobholder’s normal place of work on a day to day basis is in a predominately outdoor environment on vehicles that transport clients from and to various locations, and is required to work in a safe and efficient manner in all weather, traffic and road conditions.
The jobholder must not have any physical or mental limitations that could possibly, or will interfere with safe passage of clients, passenger assistance, and emergency activities.
Daily functions of this role include:
Operating and using appropriate techniques and equipment e.g. tails lifts, sitting restraints will be a daily routine in this role.
Appropriate health and safety / manual handling activities e.g. pushing, lifting, carrying and or supporting clients from, to and into vehicles. This includes transfers via stairs etc. where reasonable and appropriate to do so.
For clients that have been identified, assistance with dressing and emergency toileting will be required.
Variations of duties will be dependent upon the particular needs of the service user / clients, such as:
Special needs of clients (mobility problems, learning difficulties, mental health problems, elderly, disabled).
Types of transport operating – fleet vehicles, including those adapted for disabled access.
Numbers and ages of service users / clients will vary.
The work conducted in this role potentially involves a substantial risk to personal safety of injury, illness and health problems arising from day to day activities.
Work Dimensions
The jobholder generally works within established guidelines, procedures and systems, however maybe required on rare occasions to use initiative to solve basic problems / situations associated with escorting of clients e.g. manoeuvring clients when boarding and alighting a vehicle / from and to the vehicle. For more complex issues, problems or situations the Controller or other appropriate HATS supervisor is to be consulted.
The role has contact with Parents, guardians, carers, attendants, teachers, centre organisers, Council Staff and other HATS employees in a multi-ethnic environment and provides readily available information or assistance to:
Clients of Transport Services
Staff of centres or schools
Parents/guardians or primary helper
And may occasionally deal with issues associated to it’s contacts and relationships where the outcome may not be straightforward. In all instances well-developed interpersonal skills are required.
Rehabilitation Of Offenders Act – The jobholder is exempt from the provisions of the rehabilitation of offenders Act 1974 and is required disclose offences accordingly.
The jobholder may be required to use mobile communications, tracking equipment, radio, telephone, messaging, global positioning (but not limited to) and is accountable only for the use of equipment / resources associated to the normal daily activities.
About the company
People Centred Care
Required Criteria
H2S Passenger Assistant - E10 -16 hrs pw employer: HATS Group
Contact Detail:
HATS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land H2S Passenger Assistant - E10 -16 hrs pw
✨Tip Number 1
Familiarize yourself with the specific needs of clients with disabilities. Understanding their requirements will not only help you in your role but also show us that you are genuinely committed to providing excellent care.
✨Tip Number 2
Highlight any previous experience you have in assisting individuals with special needs. Whether it's through volunteer work or professional roles, sharing these experiences can set you apart from other candidates.
✨Tip Number 3
Demonstrate your knowledge of health and safety standards relevant to passenger assistance. Being able to discuss these standards during your interview will show us that you prioritize the safety and wellbeing of clients.
✨Tip Number 4
Prepare to discuss how you would handle challenging situations, such as disruptive behavior from clients. We want to see that you can think on your feet and maintain a calm demeanor under pressure.
We think you need these skills to ace H2S Passenger Assistant - E10 -16 hrs pw
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the responsibilities of a Passenger Assistant. Highlight your relevant experience in assisting clients with special needs and ensure you can demonstrate your understanding of safety protocols.
Tailor Your CV: Customize your CV to reflect your experience in working with individuals who have disabilities or special needs. Include specific examples of how you've ensured safety and well-being in previous roles.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your interpersonal skills and ability to communicate effectively with clients, parents, and other staff. Mention any relevant training or certifications related to health and safety standards.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HATS Group
✨Show Your Empathy
Demonstrate your understanding of the needs of clients with special requirements. Share examples from your past experiences where you successfully assisted individuals with disabilities or special needs, highlighting your compassion and patience.
✨Know the Safety Protocols
Familiarize yourself with health and safety standards relevant to passenger assistance. Be prepared to discuss how you would ensure the safety and wellbeing of clients during transport, including the use of equipment like tail-lifts and safety restraints.
✨Communicate Effectively
Highlight your communication skills, especially in a multi-ethnic environment. Be ready to explain how you would maintain clear communication with clients, parents, and other staff members, particularly when reporting issues or concerns.
✨Be Flexible and Adaptable
Emphasize your willingness to work flexible hours and adapt to varying client needs. Share instances where you had to adjust your approach based on the specific requirements of clients, showcasing your problem-solving abilities.
