H2S Passenger Assistant - E10 -16 hrs pw

Location: 8 Rigg Approach

The HATS Group is the UK's foremost private healthcare provider, excelling in patient-centric transport services with an 'Outstanding' rating for Responsiveness from the Care Quality Commission (CQC). HATS Group are a provider of Private Ambulances, and this is an activity regulated by the CQC. HATS Group are also regulated by Local Authorities for services delivered under SEND. HATS Group is recognized for professionalism, excellence, and a fleet of over 800 vehicles, supporting various public and private healthcare institutions, delivering over 2,000,000 passenger movements annually.

We have an opportunity for a Passenger Assistant to join our team.

Job purpose: To escort and assist clients with special needs, board and alight vehicles in their daily journey to and from home, school, centre or other destinations as directed.

Main duties:

• Ensure safety and wellbeing of clients throughout the journey and handover.
• Assist passengers to board and alight vehicles utilising appropriate means, including physically assisting passengers with severe disabilities.
• Maintain appropriate communication with the Controller regarding any problems related to the transport of a client.
• Apply health and safety standards to ensure the welfare of clients.
• Ensure the interior and exterior of the vehicle is clean and tidy at all times.
• Participate in working flexible hours with general core working hours being between 07.00 - 09.00 and 14.30 – 16.30.
• Follow instructed daily and weekly work schedules and report to the Controller where incidents or problems occur.

Daily Functions Of This Role Include:

• Operating and using appropriate techniques and equipment e.g. tail lifts, sitting restraints.
• Assisting with dressing and emergency toileting for clients as required.

Work Dimensions: The jobholder generally works within established guidelines, procedures and systems, however may be required on rare occasions to use initiative to solve basic problems associated with escorting clients.

Role: The role has contact with parents, guardians, carers, attendants, teachers, centre organisers, Council Staff and other HATS employees in a multi-ethnic environment.

Skills Needed: Well-developed interpersonal skills are required.

Company Culture: HATS supports the London Living Wage (LLW) and has signed up to HM Governments Disability Confident Employer Scheme.

Closing Date: Monday 30th June, 2025

Contract Type: Part-time

Salary: £13.15 Hourly