At a Glance
- Tasks: Lead daily operations, ensure quality service, and support team training.
- Company: HatHats Coffee Company, a growing business passionate about coffee and community.
- Benefits: Competitive pay, full training, and opportunities for career progression.
- Other info: Flexible hours with part-time and full-time options available.
- Why this job: Join a fun team, make great coffee, and impact your community positively.
- Qualifications: Customer service experience and excellent interpersonal skills required.
The predicted salary is between 13.3 - 13.3 £ per hour.
Here at HatHats Coffee Company, we are looking for an amazing outlet supervisor to work with our lovely team, to support the outlet manager and outlet assistant manager in running the outlet in the 'HatHats' way.
The important bits you'll need to know:
- You will be contracted to work 20 hours a week or Full Time.
- You will be required to be available to work weekends and during school holidays.
- Your location of work will be HatHats Folkestone sites - Radnor Park and Lower Leas.
- Your hourly wage will range from £11.40-£14.50 per hour, depending on your age.
- Full training will be provided, including coffee training and pizza training.
- Being a growing business, there are lots of opportunities for career progression.
The boxes you’ll need to tick:
- Excellent 'people person' with amazing interpersonal skills
- Great attention to detail
- Willingness to learn
- Highly organised with excellent time management skills and the ability to prioritise tasks
- Calm and friendly nature
- You must be able to follow processes
- You will have the ability to use your own initiative
- You must have two years of experience working in a customer service role
In-depths of the job:
It is virtually impossible to list all tasks that the outlet supervisor role consists of, however, we have listed some of the responsibilities of the role below. As mentioned above, you will receive full on-the-job training to be able to confidently fulfil these responsibilities.
- Leading on the day-to-day operations of the space, working closely with the outlet manager and outlet assistant manager
- Ensuring that staff on shift are producing drinks and food to the standard of the business
- Taking the lead for the cleanliness of the venue whilst on shift.
- Ensuring that all reporting during the shift is completed accurately, including reports for Environmental Health Organisation
- Cash up at the end of the day
- Conducting a monthly stock take
- Customer service and complaint resolution
- Being a key holder for the outlet; opening and closing the outlet
- Making and serving hand-crafted drinks
- Cleaning and clearing tables
- Crepe making
- Till operation
- Re-stocking products
- Assisting with training new team members, as directed by the outlet manager and outlet assistant manager
- Ensuring that the outlet is prepared for any events taking place
- Using own initiative and creativity to plan and create content for the HatHats social media channels.
- When requested by Head Office, you will be required to feature on the HatHats vlog, that is posted on social media channels and YouTube.
Supervisor in Folkestone employer: HatHats Company Limited.
HatHats Coffee Company is an exceptional employer that prioritises the happiness and growth of its team members, offering comprehensive training in coffee and pizza preparation. With a strong commitment to community and environmental responsibility, employees enjoy a supportive work culture that fosters career progression and creativity, especially at our picturesque Folkestone locations. Join us to be part of a vibrant team where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Folkestone
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at HatHats Company Limited. and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Supervisor in Folkestone
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at HatHats Company Limited. that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at HatHats Company Limited..
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at HatHats Company Limited. get a sense of who you are beyond your experience!
How to prepare for a job interview at HatHats Company Limited.
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at HatHats Company Limited. and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
