At a Glance
- Tasks: Lead daily operations, ensure quality service, and create engaging social media content.
- Company: HatHats Coffee Company, a growing business passionate about coffee and community.
- Benefits: Competitive pay, full training, and opportunities for career progression.
- Other info: Dynamic work environment with potential for growth and creativity.
- Why this job: Join a people-first company and make a positive impact while enjoying coffee culture.
- Qualifications: Customer service experience, strong interpersonal skills, and a willingness to learn.
The predicted salary is between 13 - 13 £ per hour.
Here at HatHats Coffee Company, we are looking for an amazing outlet supervisor to work at our Barista Academy outlet, to support the outlet manager and outlet assistant manager in running the outlet in the 'HatHats' way. You will be hired on a Full Time 37.5 hour contract. You will be required to be available to work weekends and during school holidays. Your location of work will be HatHats Coffee Barista Academy located on the Canterbury Academy campus. Your hourly wage will range from £11.40- £13 per hour, depending on your age. Full training will be provided, including coffee training (as we like our coffee made in the 'HatHats' way!). Being a growing business, there are lots of opportunities for career progression.
HatHats Coffee Company is a business that obsesses about coffee, customer service, and always doing the right thing for the communities we’re based in and the environment. 'Doing good' is at the heart of who we are. It helps us to make all the important decisions, and most of all, it keeps us doing our little bit to help make the world a better place. HatHats Coffee Company is a people first, profit second business. We know that when our people are happy and brilliant at what they do, life is so much better for everyone. They delight our customers. They do amazing things. They love their work. So, it makes sense for us to create a place where people can be happy and brilliant.
The boxes you’ll need to tick:
- Excellent 'people person' with amazing interpersonal skills
- Great attention to detail
- Willingness to learn
- Over 18
- Highly organised with excellent time management skills and the ability to prioritise tasks
- Calm and friendly nature
- You must be able to follow process
- You will have the ability to use your own initiative
- You must have two years experience working in a customer service role
In-depths of the job... It is virtually impossible to list all tasks that the outlet supervisor role consists of, however we have listed some of the responsibilities of the role below. As mentioned above, you will receive full on-the-job training to be able to confidently fulfil these responsibilities.
- Leading on the day-to-day operations of the space, working closely with the outlet manager
- Ensuring that staff on shift are producing drinks and food to the standard of the business
- Taking the lead for the cleanliness of the venue whilst on shift.
- Ensuring that all reporting during the shift is completed accurately, including reports for Environmental Health Organisation
- Cash up at the end of the day
- Assisting/ conducting weekly stock takes
- Customer service and complaint resolution
- Being a key holder for the outlet; opening and closing the outlet
- Making and serving hand-crafted drinks
- Cleaning and clearing tables
- Crepe making
- Till operation
- Re-stocking products
- Assisting with training new team members, as directed by the outlet manager
- Ensuring that the outlet is prepared for any events taking place (hosted at HatHats, hosted by HatHats, or community events taking place in HatHats locations)
- Using own initiative and creativity to plan and create content for the HatHats social media channels.
- In addition to producing content, when requested by Head Office, you will be required to feature on the HatHats vlog, that is posted on social media channels and YouTube.
Supervisor in Canterbury employer: HatHats Company Limited.
HatHats Coffee Company is an exceptional employer that prioritises the happiness and growth of its team members, offering full training in the art of coffee-making and numerous opportunities for career progression within a rapidly expanding business. Located on the vibrant Canterbury Academy campus, our Barista Academy fosters a supportive and friendly work culture where employees are encouraged to be creative and take initiative, all while contributing to our mission of making a positive impact in the community and environment.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Canterbury
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like HatHats Company Limited.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to HatHats Company Limited.
Don't be shy about reaching out to HatHats Company Limited. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor in Canterbury
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about HatHats Company Limited. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at HatHats Company Limited.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
