At a Glance
- Tasks: Lead daily operations, motivate staff, and ensure excellent customer service.
- Company: HatHats Coffee Company, a people-first business focused on happiness and growth.
- Benefits: Career progression, training investment, discounted food, and on-site parking.
- Other info: Flexible shifts with opportunities for leadership and personal development.
- Why this job: Join a vibrant team and make a real impact in a growing coffee outlet.
- Qualifications: Customer service experience and strong interpersonal skills preferred.
The predicted salary is between 25000 - 30000 € per year.
An Assistant Manager must be prepared to be at the front line and lead the team when Outlet Managers are off site. You will be able to eventually run the store with your eyes closed and who knows, one day you may even get your own store to run!
The role:
HatHats Coffee Company is a people-first, profit-second business. We know that when our people are happy and brilliant at what they do, life is so much better for everyone. They delight our customers. They do amazing things. They love their work. So, it makes sense for us to create a place where people can be happy and brilliant.
We obsess about customer service. We only want people who want to join our journey, which has seen huge growth over recent years. One of the reasons for this is that we only employ lovely people, and when recruiting for an Assistant Manager, it is essential that we maintain that track record.
HatHats Coffee Company Assistant Managers are employed to assist the Outlet Manager, take the lead on the day-to-day operations of the outlet, and motivate our staff to provide award-winning excellent customer service.
Responsibilities include:
- Opening and closing the outlet
- Managing the staff on shift
- Ensuring that the outlet runs effectively
- Completing any tasks assigned by the Outlet Manager
- Taking ownership of the monthly stock takes and reporting discrepancies to the Outlet Manager for reconciling with the outlet budget
- Being responsible for the business when the Outlet Manager is off site or not on duty
To be successful in this role you will have had extensive customer service experience as well as amazing interpersonal skills. You should be available to work during opening hours, including weekends and holidays. Ultimately, you will help increase profitability, boost customer engagement, and turn our spaces into ‘go to’ destinations in their locality and build repeat trade.
Qualifications / Experience required:
- Confident with a basic Maths and English qualification
- Any experience in the hospitality sector is a bonus but not essential
- Experience leading a team is preferable
Skills required:
- Excellent people person with amazing interpersonal skills
- Calm, friendly nature
- Experience of customer facing role
- Ability to work on own initiative
- Ability to analyse and solve problems
- A willingness to learn
Responsibilities:
- Lead on the day-to-day operations of the space ensuring it is open to agreed opening hours
- Work closely with the Outlet Manager to make operating the space as smooth as possible
- Assist with onboarding new staff with direction from the Outlet Manager
- Carry out Front of House duties, leading by example, and adhering to Health and Safety standards
- Ensure that all staff are producing drinks and food to the standards of the business
- Attend fortnightly site management meetings on teams
- Ensure all reporting during your shift is completed accurately
- Cash up at the end of the day
- Ensure open and close routines and statutory reports for EHO are up to date
- Mentor and support all staff in the daily running of the outlet, and actively encourage career progression
- Take the lead for the cleanliness of venue
- Own the weekly stock take and ensure report is logged with the Outlet Manager
- Take the lead on outlet customer experience
- Sharing on call duties with Outlet Manager
Hours: 30-37.5 Predominantly based at our Hangloose Outlet. Training may need to take place in East Kent. As an Assistant Manager, you would be working shifts which could fall on any day of the week. Our Summer opening hours are between 07:30 and 19:30, with weekends and school holidays being our busiest times.
Company events, discounted or free food, and on-site parking are available. This role requires you to be available to have shifts scheduled Monday - Sunday, including during school term-time. Please confirm that you would be able to commit to this.
Assistant Manager employer: HatHats Company Limited.
HatHats Coffee Company is an exceptional employer that prioritises the happiness and development of its team members, fostering a vibrant work culture where employees are encouraged to excel in their roles. With excellent career progression opportunities, comprehensive training, and a commitment to outstanding customer service, working at our Hangloose outlet not only offers a rewarding experience but also the chance to be part of a rapidly growing business that values its people above all else.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out HatHats Coffee Company's social media and website. Understanding their people-first approach will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service stories! Think of specific examples where you've gone above and beyond for customers. This will demonstrate your amazing interpersonal skills and show that you can lead a team to provide award-winning service.
✨Tip Number 3
Be ready to showcase your leadership skills! During the interview, share experiences where you've motivated a team or solved problems on the spot. This will highlight your ability to take charge when the Outlet Manager is off site.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about training opportunities and how you can contribute to making the outlet a 'go to' destination. This will leave a great impression and show that you're keen to grow with the company.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion for People:When you're writing your application, let your love for customer service shine through! We want to see how you connect with people and make their day better. Share any experiences where you've gone above and beyond for customers.
Highlight Your Leadership Skills:As an Assistant Manager, you'll be leading a team, so make sure to showcase any past leadership experiences. Whether it's managing a team or mentoring new staff, we want to know how you've inspired others to succeed.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our journey!
How to prepare for a job interview at HatHats Company Limited.
✨Know the Company Culture
Before your interview, take some time to understand HatHats Coffee Company's people-first approach. Familiarise yourself with their values and how they prioritise customer service. This will help you align your answers with what they’re looking for in an Assistant Manager.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain a positive work environment.
✨Demonstrate Customer Service Excellence
Since the company is obsessed with customer service, be ready to discuss your previous roles in customer-facing positions. Share specific instances where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving abilities and decision-making skills, especially in the absence of the Outlet Manager. Think of scenarios where you had to make quick decisions or handle unexpected challenges, and be prepared to explain your thought process.
