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- Tasks: Coordinate daily operations, manage events, and support project implementation in a dynamic coffee business.
- Company: Join HatHats, a vibrant specialty coffee company with a passion for innovation.
- Benefits: Enjoy staff discounts, career development opportunities, and a structured review after 12 months.
- Other info: Based in Whitstable, Kent, with occasional weekend availability required.
- Why this job: Be at the heart of a fast-paced business and make a real impact from day one.
- Qualifications: Experience in PA or office coordination; motivated to build and grow with us.
The predicted salary is between 30000 - 40000 £ per year.
HatHats is a specialty coffee company with ten sites across Kent, an events trailer, a coffee van, a growing e-commerce business, and a fleet of HatHats To Go vending machines. We are a small team doing work that a much larger business would need twice the headcount to deliver, and we are proud of that. Our people are curious, commercially minded, and genuinely invested in what we are building.
We have recently completed a significant piece of internal work called Project Mirror, a full review of how we are structured, who owns what, and where we are headed. One of the clearest things to come out of that work was a new role: the person who will sit at the heart of how this business runs day to day. This is a PA role at the start. You will chase actions, coordinate across departments, and be the calm person at the centre of a fast-moving business.
You will also own some things outright from day one:
- All business insurance across every HatHats entity, including named owner, renewal schedule, and coverage tracking.
- Booking and administration for our Events Division and Barista 999.
- Oversight of our HatHats Hub support tickets.
- Day-to-day coordination of our IT and maintenance teams.
- Support the build and tracking of our health and safety framework.
- Help with new site projects.
- Very occasionally be available at weekends when the business needs you.
You do not need a background in coffee or hospitality. Experience in a PA, EA, or office coordination role is required. You should be comfortable working in a fast-moving, multi-site business where priorities shift and be genuinely motivated by building something, not just maintaining it.
A structured review at 12 months tied to role development toward Chief of Staff will be provided. You will have a real seat at the table: you will know what is happening in this business because you will be the person making it happen. Staff discount across all HatHats sites and products is included. The position is based at our head office in Whitstable, Kent.
Apply through our listing on Reed.
Operations Associate/EA in Whitstable employer: HatHats Coffee Company Limited
Contact Detail:
HatHats Coffee Company Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Associate/EA in Whitstable
✨Tip Number 1
Network like a pro! Reach out to people in the coffee and hospitality industry, even if you don’t have direct experience. Attend local events or join online groups to connect with others who might know about opportunities at HatHats.
✨Tip Number 2
Be proactive! If you see something on HatHats' social media or website that sparks your interest, don’t hesitate to drop them a message. Show your enthusiasm and let them know why you’d be a great fit for the Operations Associate role.
✨Tip Number 3
Prepare for the interview by understanding their recent projects, like Project Mirror. Familiarise yourself with their operations and think of ways you can contribute to their goals. This will show you’re genuinely invested in what they’re building.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the HatHats team and ready to dive into the fast-paced environment they thrive in.
We think you need these skills to ace Operations Associate/EA in Whitstable
Some tips for your application 🫡
Show Your Curiosity: We love a curious mind! When you're writing your application, let us know how you've explored different roles or projects in the past. Share examples that highlight your eagerness to learn and grow within a fast-paced environment like ours.
Be Commercially Minded: Since we're all about building something great, make sure to showcase your commercial awareness. Talk about any experiences where you’ve had to think on your feet or make decisions that positively impacted a project or team. We want to see that you can keep up with our dynamic business!
Highlight Your Coordination Skills: As the heart of our operations, you'll need to be a pro at coordinating across departments. In your application, give us examples of how you've successfully managed multiple tasks or projects simultaneously. Show us that you can keep everything running smoothly!
Apply Through Our Website: Don't forget to apply through our listing on Reed! It’s the best way for us to receive your application and get to know you better. We’re excited to see what you bring to the table, so don’t hold back!
How to prepare for a job interview at HatHats Coffee Company Limited
✨Know the Company Inside Out
Before your interview, take some time to research HatHats thoroughly. Understand their mission, values, and recent projects like Project Mirror. This will not only show your genuine interest but also help you align your answers with what they’re looking for.
✨Showcase Your Organisational Skills
As an Operations Associate/EA, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed various responsibilities. Highlight your ability to stay calm under pressure and how you prioritise tasks effectively.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as coordinating across departments or managing tight deadlines. Think of scenarios where you’ve had to chase actions or oversee projects, and be ready to discuss your approach.
✨Demonstrate Your Team Spirit
HatHats values a collaborative environment. Be prepared to talk about how you work within a team, support colleagues, and contribute to a positive workplace culture. Share examples that illustrate your curiosity and commercial mindset, showing that you’re invested in building something great together.