At a Glance
- Tasks: Lead a team of technicians, ensuring efficient workflow and top-notch customer satisfaction.
- Company: Join Hatfields, a reputable automotive company dedicated to quality and innovation.
- Benefits: Enjoy 30 days holiday, enhanced maternity leave, and discounts on retailers and restaurants.
- Other info: Monday to Friday role with a competitive salary and on-site parking.
- Why this job: Be part of a dynamic team with career progression opportunities in a supportive environment.
- Qualifications: Experience in workshop management and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Monday - Friday 08:00 - 18:00 (45 Hours pw) £37,960pa OTE £47,320
- Competitive salary
- 30 days holiday (inclusive of Bank Holidays) rising to 33 after 2 years service.
- Bonus scheme
- Enhanced Maternity Leave
- Contributory workplace pension scheme
- Career progression opportunities
- Uniform provided to include PPE.
- Access to discounts on retailers, restaurants, holidays and much more
- Company pension
- Cycle to work scheme.
- Employee discount
- On-site parking
- Referral programme
- Store discount
- Ensure all jobs are distributed to technician with clear instruction and time allowed.
- Ensure first task for technician is for the EVHC to be carried out.
- Be responsible for the efficiency & productivity of the technicians and raise any concerns in performance with your line manager. This includes lateness & sickness.
- Ensure all repairs are carried out to manufacturers repair procedure standards.
- Always ensure maximum customer satisfaction.
- Communicate effectively with other staff members to ensure smooth customer journey.
- Ensure vehicles are protected during repair.
- Procure the required equipment, tools, and consumable materials for the efficient running of the workshop.
- Hold regular workshop meetings to discuss performance and quality of output.
- Ensure job cards have written supervisory instruction (you) and are accurately written up daily (tech). Advising SRO codes to maximize the repair efficiency.
- Effectively manage idle time in the workshop
- Ensure your safety and security of other people, vehicles, and property at all times, reporting any known faults or hazards in the workplace to line manager.
- Ensure equipment is maintained to the required standard.
- Ensure that hazardous waste is disposed of in accordance with the company environmental policy.
- Be responsible for the security & overall cleanliness of the workshop.
Workshop Controller employer: Hatfields
Hatfields is an exceptional employer located in the West Midlands, offering a supportive work culture that prioritises employee well-being and career growth. With competitive salaries, generous holiday allowances, and a range of benefits including enhanced maternity leave and a contributory pension scheme, Hatfields fosters an environment where employees can thrive both personally and professionally. The company also provides opportunities for progression and a commitment to maintaining high standards in workshop operations, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Familiarise yourself with the latest automotive technologies, especially electric vehicles, as this role involves ensuring technicians perform EVHC. Showing your knowledge in this area can set you apart from other candidates.
✨Tip Number 2
Demonstrate your leadership skills by discussing any previous experience managing teams or projects. Highlight how you effectively communicated with team members to ensure smooth operations, which is crucial for a Workshop Controller.
✨Tip Number 3
Prepare to discuss your approach to maintaining high customer satisfaction levels. Think of examples where you resolved issues or improved service quality, as this will resonate well with the responsibilities of the role.
✨Tip Number 4
Research Hatfields and their company culture. Understanding their values and how they prioritise employee welfare can help you align your answers during the interview, showing that you're a good fit for their team.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand the responsibilities and requirements of the Workshop Controller position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your previous experience in workshop management or similar roles. Highlight any achievements related to efficiency, productivity, and customer satisfaction, as these are key aspects of the role.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the position and the company. Mention specific examples from your past work that demonstrate your ability to manage a workshop effectively and ensure high standards of repair and customer service.
Proofread Your Application:Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Workshop Controller role.
How to prepare for a job interview at Hatfields
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Workshop Controller. Familiarise yourself with tasks like job distribution, technician efficiency, and customer satisfaction to demonstrate your knowledge during the interview.
✨Showcase Leadership Skills
As a Workshop Controller, you'll need to lead a team. Prepare examples of how you've successfully managed teams in the past, focusing on communication, performance management, and conflict resolution.
✨Emphasise Safety and Compliance
Highlight your commitment to safety standards and environmental policies. Be ready to discuss how you've ensured compliance in previous roles, as this is crucial for maintaining a secure workshop environment.
✨Prepare Questions
Have insightful questions ready for your interviewers. Ask about their expectations for the role, the team dynamics, and opportunities for career progression. This shows your genuine interest in the position and the company.
