At a Glance
- Tasks: Engage with customers to discuss vehicle upgrades and secure appointments for our Sales Executives.
- Company: Join the prestigious Hatfields Jaguar Land Rover group in Liverpool.
- Benefits: Enjoy 33 days annual leave, birthday off, and high street discounts.
- Other info: Unlock career growth opportunities with tailored training and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Confident communicator with experience in outbound sales or customer retention.
The predicted salary is between 30000 - 30000 € per year.
Hatfields Jaguar Land Rover Liverpool
Salary: £30,000 per annum
Working Hours: 40 hours per week Monday – Friday 8:30am – 5:00pm
This is a 12-month fixed term contract with potential opportunities for a permanent position.
Why Join Hatfields?
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love.
- Celebrate your special day with an extra day off on your birthday.
- Contributory workplace pension scheme.
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most.
- Take a paid day to volunteer and give back to a cause close to your heart.
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries.
- Unlock your potential with tailored training and endless career growth opportunities.
- Access high street discounts to make the everyday a little more rewarding.
- Know someone perfect for Hatfields? Earn rewards through our internal referral scheme.
About the Role…
We are looking for a driven, persuasive customer retention executive to join our prestigious Jaguar Land Rover group based in Liverpool. This is an exciting, newly created position responsible for outgoing communication to our existing and lapsed client base to discuss bespoke offers to upgrade their current vehicle. We’re looking for someone who can conduct high quality outbound calls, identify customer needs and match those needs with our current manufacturer offers and stock availability. The primary goal is to secure physical and digital appointments for our Sales Executives.
Your key responsibilities:
- Prospecting existing and lapsed customers via telephone and other digital means.
- Maintain accurate records on our CRM database.
- Effective diary management for agreed future contacts with customers.
- Consult with our Sales teams accurately on agreed actions.
About You…
We are looking for a confident individual who enjoys the first step in our customers journey to replacing their current vehicle. Somebody who is truly thrilled when their work results in a conversion at one of our sites. You must be persuasive, highly motivated and be able to think on your feet at times. You should be able to communicate well internally, reporting to each site on the status of calls made both timely and accurately. Experience in the motor industry is advantageous but not essential. This role would suit candidates from automotive, telecoms, insurance, utilities, recruitment, retail sales, contact centres, or any fast-paced outbound sales environment.
To be successful in this role you should:
- Have an excellent phone manner.
- Have experience in outbound calling, telesales, retention, lead generation, or upselling.
- Be confident approaching existing and lapsed customers whom have not instigated contact.
- Be comfortable with a basic understanding of our finance agreements.
- Be motivated by generating appointments and sales opportunities.
- Be able to pass a satisfactory DBS check.
Sales Retention Advisor in Liverpool employer: Hatfields
Hatfields Jaguar Land Rover Liverpool is an exceptional employer that prioritises employee well-being and growth, offering 33 days of annual leave, a contributory pension scheme, and industry-leading family leave policies. With a supportive work culture that celebrates long service and provides tailored training opportunities, employees can thrive in their careers while enjoying high street discounts and the chance to give back through paid volunteer days. Join us in Liverpool for a rewarding role where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Retention Advisor in Liverpool
✨Tip Number 1
Get to know the company inside out! Research Hatfields Jaguar Land Rover and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of outbound calls, rehearse your pitch and responses to common questions. The more comfortable you are on the phone, the better you'll connect with potential customers.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in candidates. Plus, it could lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Sales Retention Advisor in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Retention Advisor role. Highlight any relevant experience in outbound calling or customer retention, and don’t forget to showcase your persuasive skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a perfect fit for Hatfields. Keep it engaging and personal.
Show Off Your Communication Skills:Since this role involves a lot of phone work, make sure your written application reflects your excellent communication skills. Be clear, concise, and friendly in your writing – it sets the tone for what we can expect from you on the phone!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hatfields
✨Know Your Product
Before the interview, make sure you understand the Jaguar Land Rover brand and its offerings. Familiarise yourself with their vehicles, features, and any current promotions. This knowledge will help you speak confidently about how you can match customer needs with the right vehicle.
✨Practice Your Pitch
Since this role involves outbound communication, practice your phone manner and persuasive techniques. Role-play with a friend or family member to simulate calls. Focus on how to engage customers, identify their needs, and present offers effectively.
✨Show Your Motivation
Be ready to discuss what drives you in a sales environment. Share examples of how you've successfully generated appointments or sales in the past. Highlight your enthusiasm for helping customers find the right vehicle and how that translates into results.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the role and the company culture. Ask about training opportunities, team dynamics, and how success is measured in the Sales Retention Advisor position. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
