At a Glance
- Tasks: Engage with customers to discuss bespoke offers and secure appointments for our Sales Executives.
- Company: Join the prestigious Hatfields Jaguar Land Rover group in Liverpool.
- Benefits: Enjoy 33 days annual leave, birthday off, and high street discounts.
- Other info: Dynamic role with a supportive team and rewarding environment.
- Why this job: Kickstart your career in the motor industry with tailored training and growth opportunities.
- Qualifications: Confident communicator with a persuasive phone manner; experience in calls is a plus.
The predicted salary is between 30000 - 30000 £ per year.
Hatfields Jaguar Land Rover Liverpool
Salary: £30,000 per annum
Working Hours: 40 hours per week Monday – Friday 8:30am – 5:00pm
Fixed term 12-month contract
Why Join Hatfields?
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
- Celebrate your special day with an extra day off on your birthday
- Contributory workplace pension scheme
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most
- Take a paid day to volunteer and give back to a cause close to your heart
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
- Unlock your potential with tailored training and endless career growth opportunities
- Access high street discounts to make the everyday a little more rewarding
- Know someone perfect for Hatfields? Earn rewards through our internal referral scheme
About the Role…
We are looking for a driven, persuasive customer retention executive to join our prestigious Jaguar Land Rover group based in Liverpool. This is an exciting, newly created position responsible for outgoing communication to our existing and lapsed client base to discuss bespoke offers to upgrade their current vehicle. We’re looking for someone who can conduct high quality outbound calls, identify customer needs and match those needs with our current manufacturer offers and stock availability. The primary goal is to secure physical and digital appointments for our Sales Executives.
Your key responsibilities:
- Prospecting existing and lapsed customers via telephone and other digital means
- Maintain accurate records on our CRM database
- Effective diary management for agreed future contacts with customers
- Consult with our Sales teams accurately on agreed actions
About You…
We are looking for a confident individual who enjoys the first step in our customers journey to replacing their current vehicle. Somebody who is truly thrilled when their work results in a conversion at one of our sites. You must be persuasive, highly motivated and be able to think on your feet at times. You should be able to communicate well internally, reporting to each site on the status of calls made both timely and accurately. Experience in the motor industry is advantageous but not essential. We would also like to hear from anybody who has worked in an outgoing call capacity in other industries as well, or if you are seeing this role as your first step in the motor industry with designs on eventually progressing in a career with us.
To be successful in this role you should:
- Have an excellent phone manner
- Be confident approaching existing and lapsed customers whom have not instigated contact
- Be comfortable with a basic understanding of our finance agreements
- Be effective at appointment making
- Be able to pass a satisfactory DBS check
Customer Retention Executive - 12 month fixed term contract in Liverpool employer: Hatfields
Hatfields Jaguar Land Rover Liverpool is an exceptional employer that prioritises employee well-being and growth, offering 33 days of annual leave, a contributory pension scheme, and industry-leading family leave policies. With a supportive work culture that celebrates milestones and encourages community involvement through paid volunteer days, employees can thrive in their roles while enjoying tailored training and career advancement opportunities. Located in the vibrant city of Liverpool, this role as a Customer Retention Executive provides a unique chance to be part of a prestigious automotive group, making a meaningful impact on customer journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retention Executive - 12 month fixed term contract in Liverpool
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hatfields.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hatfields. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Retention Executive - 12 month fixed term contract in Liverpool
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hatfields.
How to prepare for a job interview at Hatfields
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hatfields's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hatfields offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
