At a Glance
- Tasks: Engage with customers to discuss bespoke offers and secure appointments for our Sales Executives.
- Company: Join the prestigious Hatfields Jaguar Land Rover group in Liverpool.
- Benefits: Enjoy 33 days annual leave, birthday off, and high street discounts.
- Other info: Dynamic role with a supportive team and rewarding environment.
- Why this job: Kickstart your career in the motor industry with tailored training and growth opportunities.
- Qualifications: Confident communicator with a persuasive phone manner; experience in calls is a plus.
The predicted salary is between 30000 - 30000 € per year.
Hatfields Jaguar Land Rover Liverpool
Salary: £30,000 per annum
Working Hours: 40 hours per week Monday – Friday 8:30am – 5:00pm
Fixed term 12-month contract
Why Join Hatfields?
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
- Celebrate your special day with an extra day off on your birthday
- Contributory workplace pension scheme
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most
- Take a paid day to volunteer and give back to a cause close to your heart
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
- Unlock your potential with tailored training and endless career growth opportunities
- Access high street discounts to make the everyday a little more rewarding
- Know someone perfect for Hatfields? Earn rewards through our internal referral scheme
About the Role…
We are looking for a driven, persuasive customer retention executive to join our prestigious Jaguar Land Rover group based in Liverpool. This is an exciting, newly created position responsible for outgoing communication to our existing and lapsed client base to discuss bespoke offers to upgrade their current vehicle. We’re looking for someone who can conduct high quality outbound calls, identify customer needs and match those needs with our current manufacturer offers and stock availability. The primary goal is to secure physical and digital appointments for our Sales Executives.
Your key responsibilities:
- Prospecting existing and lapsed customers via telephone and other digital means
- Maintain accurate records on our CRM database
- Effective diary management for agreed future contacts with customers
- Consult with our Sales teams accurately on agreed actions
About You…
We are looking for a confident individual who enjoys the first step in our customers journey to replacing their current vehicle. Somebody who is truly thrilled when their work results in a conversion at one of our sites. You must be persuasive, highly motivated and be able to think on your feet at times. You should be able to communicate well internally, reporting to each site on the status of calls made both timely and accurately. Experience in the motor industry is advantageous but not essential. We would also like to hear from anybody who has worked in an outgoing call capacity in other industries as well, or if you are seeing this role as your first step in the motor industry with designs on eventually progressing in a career with us.
To be successful in this role you should:
- Have an excellent phone manner
- Be confident approaching existing and lapsed customers whom have not instigated contact
- Be comfortable with a basic understanding of our finance agreements
- Be effective at appointment making
- Be able to pass a satisfactory DBS check
Customer Retention Executive - 12 month fixed term contract in Liverpool employer: Hatfields
Hatfields Jaguar Land Rover Liverpool is an exceptional employer that prioritises employee well-being and growth, offering 33 days of annual leave, a contributory pension scheme, and industry-leading family leave policies. With a supportive work culture that celebrates milestones and encourages community involvement through paid volunteer days, employees can thrive in their roles while enjoying tailored training and career advancement opportunities. Located in the vibrant city of Liverpool, this role as a Customer Retention Executive provides a unique chance to be part of a prestigious automotive group, making a meaningful impact on customer journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retention Executive - 12 month fixed term contract in Liverpool
✨Tip Number 1
Get to know the company inside out! Research Hatfields Jaguar Land Rover, their values, and what makes them tick. This way, when you get that chance to chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your phone skills! Since this role is all about making calls, grab a friend or family member and do some mock calls. Focus on being persuasive and friendly – it’ll help you feel more confident when you’re on the line with potential customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This not only gives you insights into the company culture but could also lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Hatfields.
We think you need these skills to ace Customer Retention Executive - 12 month fixed term contract in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Retention Executive role. Highlight any relevant experience, especially in customer service or sales, and don’t forget to showcase your persuasive skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role at Hatfields and how your skills align with what we’re looking for. Keep it engaging and personal!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your excellent phone manner and ability to connect with customers. Use clear and concise language throughout your application.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hatfields
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Retention Executive. Familiarise yourself with the company’s values, especially around customer service and retention strategies. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Pitch
Since this role involves making outbound calls, practice how you would introduce yourself and discuss offers with customers. Role-play with a friend or family member to refine your phone manner and ensure you sound persuasive and engaging.
✨Show Your Motivation
Be ready to share examples of how you've successfully engaged with customers in the past. Highlight any experiences where you’ve turned a 'no' into a 'yes'. This will demonstrate your ability to think on your feet and your passion for customer satisfaction.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
