At a Glance
- Tasks: Oversee workshop operations, allocate work, and ensure top-notch customer satisfaction.
- Company: Join Hatfields Land Rover, a leader in the automotive industry.
- Benefits: Enjoy 33 days off, birthday leave, and a contributory pension scheme.
- Other info: Access high street discounts and earn rewards through referrals.
- Why this job: Make an impact in a dynamic environment with endless career growth opportunities.
- Qualifications: Experience in the motor industry and strong leadership skills required.
The predicted salary is between 28000 - 29000 £ per year.
Hatfields Land Rover Hull
Working hours: Monday - Friday 08:00 - 18:00 - 45h per week
Pay: £39,500 with £9,600 bonus opportunity per annum
Why Join Hatfields?
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
- Celebrate your special day with an extra day off on your birthday
- Contributory workplace pension scheme
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
- Take a paid day to volunteer and give back to a cause close to your heart
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
- Unlock your potential with tailored training and endless career growth opportunities
- Access high street discounts to make the everyday a little more rewarding
- Know someone perfect for Hatfields? Earn rewards through our internal referral scheme
About the role...
We are looking for an experienced and motivated Workshop Controller to join our Land Rover dealership in Hull. You will play a key role in overseeing the day-to-day running of the workshop, ensuring work is allocated efficiently, technicians remain productive, and repairs are completed to manufacturer standards while delivering an exceptional customer experience.
Your key responsibilities will include (but are not limited to):
- Allocate work to technicians with clear instructions and appropriate time allowances, ensuring EVHCs are completed first and workshop productivity is maximised.
- Monitor technician performance, attendance, and efficiency, ensuring repairs are completed to manufacturer standards and job cards are accurately completed with appropriate SRO coding.
- Maintain high levels of customer satisfaction by communicating effectively with the wider team, protecting vehicles during repair, and supporting a seamless customer journey.
- Oversee the efficient day-to-day running of the workshop, including managing tools, equipment, consumables, workshop meetings, and minimising technician idle time.
- Ensure the workshop remains safe, secure, clean, and compliant by maintaining equipment, reporting hazards, and disposing of hazardous waste in line with company policies.
What do you need to succeed as a Workshop Controller?
- Proven experience within a service department in the motor industry
- An excellent understanding of systems and processes operated to within this environment
- A strong knowledge of Health and Safety
- Confident with dealing with people at all levels, be able to build an immediate rapport
- Excellent planning and organisational skills
- Comfortable in negotiating and influencing situations
- Lead by example to deliver an outstanding customer experience every time
Workshop Controller in Hull employer: Hatfields
Hatfields Jaguar Land Rover Hull is an exceptional employer that prioritises employee well-being and growth, offering 33 days of annual leave, a contributory pension scheme, and tailored training opportunities. With a supportive work culture that celebrates milestones and encourages community involvement through paid volunteer days, employees can thrive in a rewarding environment while enjoying high street discounts and the chance to drive a new car through the Salary Sacrifice scheme.
