At a Glance
- Tasks: Lead a dynamic sales team and deliver exceptional customer experiences in a premium automotive showroom.
- Company: Join Hatfields, a leading JLR retailer with a supportive and innovative culture.
- Benefits: Enjoy 33 days annual leave, a company car, and tailored training for career growth.
- Other info: Collaborative team atmosphere with opportunities for personal and professional development.
- Why this job: Make an impact by inspiring your team and enhancing customer satisfaction in a fast-paced environment.
- Qualifications: Proven leadership experience in a dealership sales environment and a passion for customer service.
The predicted salary is between 37500 - 37500 £ per year.
Hatfields Land Rover Hull Dealership
Pay: £37,500 with a £25,100 bonus opportunity - £62,600 OTE PA
Working hours: Monday – Friday 08:00 - 18:00 with alternative weekends and a day off every week - 42.5 hour per week
Why Join Hatfields?
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
- Celebrate your special day with an extra day off on your birthday
- Company car available via e-cos scheme, up to Defender 110
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most
- Contributory workplace pension scheme
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
- Take a paid day to volunteer and give back to a cause close to your heart
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
- Unlock your potential with tailored training and endless career growth opportunities
- Access high street discounts to make the everyday a little more rewarding
- Know someone perfect for Hatfields? Earn rewards through our internal referral scheme
About the role...
As a New Car Showroom Manager, you'll play a pivotal role in leading our sales operation and delivering exceptional customer experiences that reflect the prestige of the JLR brand. You'll be responsible for inspiring and developing a high-performing sales team, driving showroom performance and ensuring every customer receives a first-class experience from initial enquiry through to vehicle handover.
Working closely with the wider dealership management team, you'll have the opportunity to influence performance, develop talent and contribute to the continued success of one of the UK's leading JLR retailers.
Your key responsibilities will include...
- Leading, motivating and developing a team of Sales Executives, creating a high-performance culture focused on delivering exceptional customer experiences and achieving sales targets
- Managing the customer journey within the showroom, ensuring every interaction is professional, engaging and aligned with the standards of a premium automotive brand
- Coaching and mentoring the sales team on product knowledge, sales processes, customer engagement and best practice techniques to maximise performance and customer satisfaction
- Driving sales performance through effective lead management, opportunity conversion and continuous monitoring of individual and team objectives
- Overseeing the daily operation of the showroom, ensuring a welcoming, organised and visually appealing environment for customers and colleagues alike
- Maintaining exceptional vehicle presentation standards and ensuring all merchandising and manufacturer guidelines are adhered to
- Managing vehicle handover processes and ensuring all associated documentation is completed accurately and compliantly
- Monitoring stock presentation and inventory processes to support operational efficiency and maximise sales opportunities
- Working collaboratively with colleagues across Sales, Aftersales and the wider dealership team to deliver a seamless customer experience
Do you have what it takes to be a Hatfields colleague, we're looking for someone who is:
- An inspirational leader who enjoys developing people and helping teams achieve their full potential
- Passionate about delivering outstanding customer experiences and building long-term customer relationships
- Experienced within a franchised dealership sales environment, with a proven track record of leading successful teams and delivering strong commercial results
- Commercially minded, with the ability to drive revenue growth whilst maintaining a customer-first approach
- A confident communicator with excellent interpersonal and relationship-building skills
- Organised, resilient and able to thrive in a fast-paced retail environment
- Committed to continuous improvement and motivated by achieving both personal and team success
- A collaborative team player who embraces change and leads by example
Previous experience in a Sales Manager, Business Manager or Showroom Manager position within a franchised dealership environment would be highly advantageous. A full UK driving licence is essential, and all successful candidates will be subject to satisfactory DBS and reference checks.
Used Car Showroom Manager in Hull employer: Hatfields
Hatfields Land Rover Hull is an exceptional employer that prioritises employee well-being and professional growth. With generous benefits such as 33 days of annual leave, a company car scheme, and tailored training opportunities, we foster a supportive work culture that values dedication and loyalty. Join us to be part of a dynamic team where your contributions are recognised, and you can thrive in a rewarding automotive retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Used Car Showroom Manager in Hull
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes Hatfields unique and be ready to discuss how your experience aligns with their values. This shows you're genuinely interested and not just another candidate.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Used Car Showroom Manager role. Highlight your leadership skills, customer service focus, and any relevant achievements that demonstrate your ability to drive sales and develop teams.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Hatfields team and ready to take the next step in your career.
We think you need these skills to ace Used Car Showroom Manager in Hull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Used Car Showroom Manager role. Highlight your leadership experience and any achievements in sales to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering outstanding customer experiences and how your previous roles have prepared you for this position.
Showcase Your Leadership Skills:We want to see how you inspire and develop teams. Share specific examples of how you've motivated your team in the past and the results that followed. This will help us understand your leadership style!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hatfields
✨Know the Brand Inside Out
Before your interview, make sure you research Hatfields and the JLR brand thoroughly. Understand their values, mission, and what sets them apart in the automotive industry. This knowledge will help you demonstrate your passion for the brand and how you can contribute to its success.
✨Showcase Your Leadership Skills
As a Used Car Showroom Manager, you'll need to inspire and develop your team. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and mentoring abilities. Highlight specific instances where your leadership directly contributed to improved performance or customer satisfaction.
✨Prepare for Customer Experience Scenarios
Expect questions about how you would handle various customer interactions. Think of scenarios where you turned a negative experience into a positive one or how you ensured a seamless customer journey. Being able to articulate these experiences will show your commitment to delivering outstanding customer service.
✨Demonstrate Your Commercial Acumen
Be ready to discuss how you can drive revenue growth while maintaining a customer-first approach. Prepare to talk about your previous sales achievements and how you managed lead conversions. This will showcase your understanding of the commercial aspects of the role and your ability to meet targets.
