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For Companies At a Glance
- Tasks: Lead a high-performing team to deliver exceptional customer service and drive departmental success.
- Company: Join a prestigious Land Rover dealership with a strong reputation for excellence.
- Benefits: Enjoy 33 days annual leave, a company car, and private healthcare.
- Other info: Unlock career growth opportunities and enjoy high street discounts.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Proven experience as a Service Manager or Workshop Controller with strong leadership abilities.
The predicted salary is between 49500 - 65512 £ per year.
Hatfields Land Rover Hull Dealership
Pay: £49,500 with a £16,012 PA bonus opportunity - £65,512 OTE & Company Car
Working hours: Monday – Friday, 08:00am – 18:00pm (45 hours per week)
What we can offer you:
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
- Celebrate your special day with an extra day off on your birthday
- Company car available via e-cos scheme, up to Defender 110
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most
- We offer 6% Pension match scheme and private healthcare
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
- Take a paid day to volunteer and give back to a cause close to your heart
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
- Unlock your potential with tailored training and endless career growth opportunities
- Access high street discounts to make the everyday a little more rewarding
- Know someone perfect for Hatfields? Earn rewards through our internal referral scheme
About the role…
This is an exceptional opportunity for a Service Manager to join a highly respected main dealer, representing a prestigious brand and leading a high-performing, experienced team. Supported by a dedicated Assistant Service Manager, you’ll be empowered to drive excellence, elevate performance, and deliver an outstanding customer experience at every level.
As Service Manager you will be managing a busy and professional department where your remit will be to manage the Customer Service Executives, Service Advisors and Technicians. From daily set up of the workshop, to managing day to day operations for the Service Advisors, whilst ensuring high levels of Customer Service for our customer, you will drive service advisor up-selling performance to maximize departmental revenue and manage the company car process.
A Service Manager is fully responsible for all service-related customer satisfaction by ensuring that all customers’ needs are met, that customers’ expectations are exceeded and all escalations are effectively resolved.
About You…
- You will have a proven experience as a main dealership Service Manager or a long serving Workshop Controller ready for a step up.
- Have strong leadership and people management skills with the ability to motivate, coach and develop your team
- You will take control of direct department costs within budget
- Be highly organised with excellent communication skills
- Be passionate about delivering exceptional customer experiences and upholding company values
- You can identify necessary changes to the service in order to improve customer satisfaction scores.
- Hold a full UK driving licence
- Be able to pass a satisfactory DBS and reference check
If you’re ready to take ownership of a dynamic service department and make a real impact, we’d love to hear from you.
Service Manager in Hull employer: Hatfields
Contact Detail:
Hatfields Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Hull
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Hatfields. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Hatfields and their values. Show us you’re not just another candidate; demonstrate how your passion for exceptional customer service aligns with our mission.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you've motivated a team or resolved conflicts. Real-life examples will make you stand out as a Service Manager who can drive performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Hatfields.
We think you need these skills to ace Service Manager in Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and delivering exceptional customer service, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can elevate our service department. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved customer satisfaction or driven revenue in previous roles. Numbers speak volumes, so if you’ve got stats, flaunt them!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy and ensures your application gets to the right place. Plus, you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Hatfields
✨Know the Brand Inside Out
Before your interview, make sure you research Hatfields Land Rover thoroughly. Understand their values, the services they offer, and what sets them apart from other dealerships. This knowledge will not only impress your interviewers but also help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated and developed your staff. Be ready to discuss specific situations where your leadership made a difference in customer satisfaction or team performance.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Think of examples where you turned a negative experience into a positive one. Highlight your problem-solving skills and your commitment to exceeding customer expectations, as this is crucial for the role.
✨Discuss Financial Acumen
Since you'll be responsible for managing department costs, be prepared to talk about your experience with budgeting and financial management. Bring up any relevant metrics or achievements that showcase your ability to drive revenue while keeping costs under control.