Service Advisor
Hatfields Jaguar Land Rover Hull
Pay: £32,000 with a £8,400 Bonus Opportunity PA
Monday – Friday 08:00am – 18:00pm (45 hours per week)
Why Join Hatfields?
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
- Celebrate your special day with an extra day off on your birthday
- Contributory workplace pension scheme
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
- Take a paid day to volunteer and give back to a cause close to your heart
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
- Unlock your potential with tailored training and endless career growth opportunities
- Access high street discounts to make the everyday a little more rewarding
- Know someone perfect for Hatfields? Earn rewards through our internal referral scheme
About the role...
- Be able to effectively manage your time ensuring that you are prepared for the day ahead.
- You are expected to answer incoming client enquiries in a timely manner and convert into a meaningful booking based upon diary availability.
- Greet clients in a friendly and professional manner, ensuring a warm and welcoming environment.
- You are expected to upsell clients’ additional products such as any identified work from the EVHC, services, & service plans.
- Actively listen to clients’ concerns, understand their needs, and ask qualifying questions to ensure a right first-time fix.
- Process client information and vehicle details accurately in our systems.
- Process and invoice warranty claims, ensure accurate documentation, timely submission and compliance with company with company and manufacturer guidelines. Maintain detailed records and follow up on outstanding claims.
- Keep clients updated of progress throughout the repair process.
- Coordinate with workshop controller to ensure timely completion of repairs.
- Produce accurate invoices detailing the work carried out.
- Ensure that clients are completely satisfied post visit.
- Be competent in handling client complaints and objections.
- Be responsible for your own WIP ensuring jobs are completed and closed in a timely manner.
About You
To succeed as a Service Advisor, you will:
• Have experience in a customer-facing role, ideally within automotive or aftersales
• Demonstrate excellent communication and relationship-building skills
• Be able to manage workload effectively while maintaining KPIs
• Be confident upselling services, repairs, and service plans
• Thrive in a fast-paced environment and stay organised under pressure
• Be IT literate and comfortable using internal systems
• Hold a full UK driving licence
• Be able to pass a satisfactory DBS check
If you’re passionate about delivering exceptional customer service and want to build a career with a prestigious automotive brand, we’d love to hear from you.
Apply today and join the Hatfields Jaguar Land Rover Hull team.
