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- Tasks: Manage client enquiries, book appointments, and ensure customer satisfaction.
- Company: Join a dynamic team in a supportive automotive environment.
- Benefits: 30 days holiday, pension scheme, discounts, and career progression.
- Why this job: Be the friendly face of our service team and make clients' days better.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy a vibrant workplace with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Monday – Friday 08:00am – 18:00pm (45 hours per week)
30 days holiday (inclusive of Bank Holidays) rising to 33 after 2 years’ service.
Enhanced Maternity Leave
Contributory workplace pension scheme
Career progression opportunities
Uniform provided to include PPE.
Access to discounts on retailers, restaurants, holidays and much more
Company pension
Cycle to work scheme.
On-site free parking
Referral programme
About the role:
- Be able to effectively manage your time ensuring that you are prepared for the day ahead.
- You are expected to answer incoming client enquiries in a timely manner and convert into a meaningful booking based upon diary availability.
- Greet clients in a friendly and professional manner, ensuring a warm and welcoming environment.
- You are expected to upsell clients’ additional products such as any identified work from the EVHC, services, & service plans.
- Actively listen to clients’ concerns, understand their needs, and ask qualifying questions to ensure a right first-time fix.
- Process client information and vehicle details accurately in our systems.
- Process and invoice warranty claims, ensure accurate documentation, timely submission and compliance with company and manufacturer guidelines.
- Maintain detailed records and follow up on outstanding claims.
- Keep clients updated of progress throughout the repair process.
- Coordinate with workshop controller to ensure timely completion of repairs.
- Produce accurate invoices detailing the work carried out.
- Ensure that clients are completely satisfied post visit.
- Be competent in handling client complaints and objections.
- Be responsible for your own WIP ensuring jobs are completed and closed in a timely manner.
Service Advisor employer: Hatfields Jaguar Land Rover Dealership
Contact Detail:
Hatfields Jaguar Land Rover Dealership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, services, and any recent news. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be friendly and professional. Role-play with a friend or family member to get comfortable with answering client enquiries and upselling products.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and helps you figure out if the company is the right fit for you. Think about what you want to know regarding career progression or the team culture.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and professional tone will resonate well with us, especially for a role like Service Advisor.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your experience in managing client enquiries and upselling services. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your relevant experience and skills. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hatfields Jaguar Land Rover Dealership
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Advisor role. Familiarise yourself with the key responsibilities like managing client enquiries, upselling services, and processing warranty claims. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to think before responding, and ensure you address the specific points raised. This reflects your ability to listen to clients' concerns and understand their needs, which is crucial for a Service Advisor.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled client complaints or objections. Highlight how you maintained a professional demeanor while ensuring client satisfaction. This will illustrate your capability to create a warm and welcoming environment for clients.
✨Be Ready to Discuss Time Management
Since the role requires effective time management, be prepared to discuss how you prioritise tasks and manage your workload. Share specific strategies you use to stay organised and ensure timely completion of jobs, as this will resonate well with the interviewers.
