Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional services to residents, focusing on income collection and tenancy compliance.
- Company: Join a dynamic team dedicated to improving residents' lives through effective housing management.
- Benefits: Enjoy competitive pay rates and the chance to make a real impact in your community.
- Why this job: Be part of a collaborative environment where your work directly supports vulnerable residents.
- Qualifications: Requires 2+ years in resident services and knowledge of housing regulations and customer communication.
- Other info: Ideal for motivated individuals passionate about delivering exceptional services.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting on behalf of our client for a dedicated and knowledgeable Resident Service Officer to join their team. This role involves delivering exceptional services to residents across a range of housing tenures, with a particular focus on income collection, tenancy compliance, and customer relations.
As a Resident Service Officer, you will play a key role in maximising income collection and debt recovery while providing a customer-focused service. You will enforce tenancy and lease agreements, handle breaches of terms, and take enforcement actions, including preparing and submitting applications for court proceedings and representing the council at hearings. Your duties will also include supporting vulnerable residents to sustain their tenancies, addressing tenancy breaches, and signposting individuals to appropriate support networks and services.
The role requires managing inquiries and complaints, promoting payment methods, and advising residents on welfare entitlements and financial support options. You will oversee the Right to Buy process, manage shared equity schemes, and ensure leasehold compliance, including issuing formal consultation notices and responding to leaseholder inquiries. Additionally, you will facilitate property selection, sales processes, and property resales, maintaining up-to-date records and using IT systems for monitoring and analysis.
The ideal candidate will have a strong understanding of multi-tenure housing management and specialist knowledge in areas such as income collection, leasehold management, tenancy sustainment, or major works consultation. A minimum of two years’ experience in a resident services environment is required, with skills in customer communication, workload prioritization, and IT proficiency. Familiarity with welfare regulations, relevant legislation, and court proceedings relating to housing is essential.
This is an exciting opportunity for a motivated individual to work in a dynamic and collaborative environment where their contributions will have a direct impact on improving residents’ lives. If you have the skills, experience, and passion for delivering exceptional services, we want to hear from you. Competitive pay rates are offered for this role.
Resident Service Officer employer: Hatched Talent
Contact Detail:
Hatched Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Service Officer
✨Tip Number 1
Familiarize yourself with the specific housing regulations and welfare entitlements relevant to the role. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the needs of residents.
✨Tip Number 2
Highlight any previous experience you have in income collection or tenancy compliance during networking events or informational interviews. Building connections in the housing sector can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed resident inquiries or complaints. Being able to share specific examples will showcase your problem-solving skills and customer-focused approach.
✨Tip Number 4
Stay updated on current trends and challenges in multi-tenure housing management. Engaging with industry publications or attending relevant workshops can provide you with fresh perspectives that you can bring to the role.
We think you need these skills to ace Resident Service Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Resident Service Officer position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in resident services or similar roles. Be specific about your achievements in income collection, tenancy compliance, and customer relations to demonstrate your suitability for the position.
Showcase Your Skills: Clearly outline your skills in customer communication, workload prioritization, and IT proficiency. Provide examples of how you've successfully managed inquiries and complaints or supported vulnerable residents in the past.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your passion for delivering exceptional services. Mention your understanding of multi-tenure housing management and any relevant legislation or welfare regulations you are familiar with.
How to prepare for a job interview at Hatched Talent
✨Show Your Knowledge of Housing Management
Make sure to demonstrate your understanding of multi-tenure housing management during the interview. Be prepared to discuss specific experiences you have had with income collection, tenancy compliance, and leasehold management.
✨Highlight Your Customer Service Skills
Since this role focuses heavily on customer relations, share examples of how you've successfully managed inquiries and complaints in the past. Emphasize your ability to communicate effectively and support vulnerable residents.
✨Prepare for Legal and Compliance Questions
Familiarize yourself with relevant legislation and court proceedings related to housing. Expect questions about how you would handle breaches of tenancy agreements and what steps you would take in enforcement actions.
✨Demonstrate IT Proficiency
As the role involves using IT systems for monitoring and analysis, be ready to discuss your experience with these tools. Mention any specific software or systems you are familiar with that could be beneficial in this position.
