2nd Line IT Technician

2nd Line IT Technician £28,000 – £30,000 | Monday to Friday, 9:00am – 5:30pm | South Wales + On-site Client Work Are you an experienced IT technician who enjoys solving complex technical problems and providing hands-on support? Hatched Talent Solutions is proud to be partnering with a well-regarded IT services company in South Wales to recruit a 2nd Line IT Technician to join their growing support team. This is a key role, supporting both in-house teams and clients across a variety of environments. You\’ll act as the technical bridge between 1st line support and senior engineers-handling cloud services, networks, servers, and more advanced diagnostic work. What you\’ll be doing: – Responding to and resolving 2nd line technical issues, both remotely and on customer sites. – Supporting cloud infrastructure, networking, servers, and complex diagnostics. – Assisting the 1st line team with escalated technical queries and mentoring where needed. – Liaising directly with clients to troubleshoot problems and deliver clear, helpful guidance. – Evaluating new technologies and software to stay ahead of the curve. – Performing system checks, updates, and OS re-installations as required. What we\’re looking for: – At least 3 years of experience in IT support, including cloud, hardware, and software administration. – Strong knowledge of Microsoft Windows, networking (DNS/IP), and Office 365 admin. – Familiarity with Microsoft Azure and VoIP systems is highly desirable. – A full UK driving licence (this role includes on-site visits). – Professional, reliable, and customer-focused with excellent communication skills. – Comfortable working independently and as part of a team. Bonus skills (not essential but great to have): – Microsoft certifications (e.g. MCP, MCSA, or MCSE). – PowerShell experience. – Previous experience in specifying and building cloud-based solutions. Why apply? – Work in a varied and hands-on role with a mix of office and field-based tasks. – Be part of a company that values your input and invests in new tech and training. – Full-time, stable position in a supportive team with career development opportunities