Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Solve complex IT issues and support clients with hands-on technical expertise.
- Company: Join a respected IT services company in South Wales with a supportive culture.
- Benefits: Stable full-time role, career development, and investment in new tech and training.
- Why this job: Make a real impact by bridging the gap between 1st line support and senior engineers.
- Qualifications: 3+ years in IT support, strong knowledge of Windows, networking, and Office 365.
- Other info: Enjoy a mix of office and field tasks in a dynamic, collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
Are you an experienced IT technician who enjoys solving complex technical problems and providing hands-on support? Hatched Talent Solutions is proud to be partnering with a well-regarded IT services company in South Wales to recruit a 2nd / 3rd Line IT Technician to join their growing support team. This is a key role, supporting both in-house teams and clients across a variety of environments. You will act as the technical bridge between 1st line support and senior engineers handling cloud services, networks, servers, and more advanced diagnostic work.
What you’ll be doing:
- Responding to and resolving 2nd/3rd line technical issues, both remotely and on customer sites.
- Supporting cloud infrastructure, networking, servers, and complex diagnostics.
- Assisting the 1st line team with escalated technical queries and mentoring where needed.
- Liaising directly with clients to troubleshoot problems and deliver clear, helpful guidance.
- Evaluating new technologies and software to stay ahead of the curve.
- Performing system checks, updates, and OS re-installations as required.
What we’re looking for:
- At least 3 years of experience in IT support, including cloud, hardware, and software administration.
- Strong knowledge of Microsoft Windows, networking (DNS/IP), and Office 365 admin.
- Familiarity with Microsoft Azure and VoIP systems is highly desirable.
- A full UK driving licence (this role includes on-site visits).
- Professional, reliable, and customer-focused with excellent communication skills.
- Comfortable working independently and as part of a team.
Bonus skills (not essential but great to have):
- Microsoft certifications (e.g. MCP, MCSA, or MCSE).
- PowerShell experience.
- Previous experience in specifying and building cloud-based solutions.
Why apply?
- Work in a varied and hands-on role with a mix of office and field-based tasks.
- Be part of a company that values your input and invests in new tech and training.
- Full-time, stable position in a supportive team with career development opportunities.
IT 2nd/3rd Line Support Engineer in Port Talbot employer: Hatched Talent Solutions Ltd
Contact Detail:
Hatched Talent Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT 2nd/3rd Line Support Engineer in Port Talbot
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT support. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT 2nd/3rd Line Support Engineer in Port Talbot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with cloud services and networking. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, give examples of complex technical issues you've resolved. We love seeing how you tackle challenges, so share those stories that demonstrate your expertise and customer-focused approach.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hatched Talent Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around cloud services, networking, and Microsoft products. Be ready to discuss specific scenarios where you've solved complex issues, as this will show your hands-on experience.
✨Practice Your Communication Skills
Since you'll be liaising with clients, it's crucial to demonstrate clear and effective communication. Practice explaining technical concepts in simple terms, so you can convey your ideas without jargon during the interview.
✨Show Your Problem-Solving Skills
Prepare to tackle some hypothetical technical problems during the interview. Think through your approach to diagnosing and resolving issues, and be ready to walk the interviewer through your thought process.
✨Highlight Your Teamwork Experience
This role involves working closely with both 1st line support and senior engineers. Share examples of how you've collaborated in a team setting, mentored others, or contributed to a positive team dynamic.