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For Companies At a Glance
- Tasks: Deliver cutting-edge Microsoft Cloud solutions and support users with complex issues.
- Company: Established IT services provider with a focus on digital transformation.
- Benefits: Competitive salary, ongoing training, and career progression opportunities.
- Why this job: Join a dynamic team and work with the latest Microsoft technologies.
- Qualifications: 3+ years in Microsoft Cloud support and strong customer service skills.
- Other info: Flexible working environment with both office and on-site customer interactions.
The predicted salary is between 28000 - 38000 £ per year.
Cloud Technician
£28,000 – £38,000 | South Wales (Office & Customer Site)
Hatched Talent is delighted to be the talent partner for an established IT services provider seeking a Cloud Technician to join their growing team. This is a fantastic opportunity for an experienced Microsoft Cloud professional to step into a client-facing, second-line technical role with real career progression.
Why this role?
As a Cloud Technician, you\’ll deliver cutting-edge Microsoft Cloud solutions while supporting users and mentoring the first-line support team with more complex issues. You\’ll gain exposure to varied customer environments – working both from the office and on-site – while playing a key role in projects that drive digital transformation.
What you\’ll be doing
- Delivering Microsoft Cloud solutions (Azure, Microsoft 365, associated products)
- Providing advanced diagnostics and support for complex technical issues
- Supporting and guiding the 1st line team on escalations
- Liaising directly with customers on-site and remotely to ensure high satisfaction
- Completing system checks in line with remote system support policies
- Assisting with evaluation of new technologies and beta releases
- Offering software application support to customers after training
What we\’re looking for
- Minimum of 3 years\’ experience in Microsoft Cloud support, delivery, and administration
- Strong skills in Microsoft 365 and Azure administration
- Confident communicator with excellent customer service skills
- Ability to take ownership of projects/issues and see them through to resolution
- Full UK driving licence (essential for on-site work)
Desirable skills:
- Microsoft certifications (MCP, MCSA, MCSE)
- Knowledge of VoIP systems and support
- Experience with Intune, Defender, and PowerShell
What\’s on offer
- Salary: £28,000 – £38,000 (depending on experience)
- 37.5-hour working week
- A varied role combining office-based, remote, and on-site customer work
- Ongoing training and professional development
- Chance to work with the latest Microsoft technologies
- Career progression within a supportive and growing IT team
Cloud Technician in Port Talbot employer: Hatched Talent Solutions Ltd
Contact Detail:
Hatched Talent Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Technician in Port Talbot
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with Microsoft Cloud solutions. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in Microsoft Cloud. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Azure and Microsoft 365. We recommend practising with a friend or using mock interview platforms to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Cloud Technician in Port Talbot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Cloud solutions, especially Azure and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about cloud technology and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: As a Cloud Technician, you'll be liaising with customers, so make sure your application reflects your communication prowess. Use clear language and demonstrate your customer service skills in your written application.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Hatched Talent Solutions Ltd
✨Know Your Microsoft Cloud Stuff
Make sure you brush up on your knowledge of Microsoft Azure and 365. Be ready to discuss specific projects you've worked on, the challenges you faced, and how you solved them. This will show that you’re not just familiar with the tech, but you can also apply it effectively.
✨Show Off Your Customer Service Skills
Since this role involves liaising directly with customers, be prepared to share examples of how you've handled customer interactions in the past. Highlight any situations where you turned a negative experience into a positive one, as this demonstrates your ability to maintain high satisfaction levels.
✨Prepare for Technical Scenarios
Expect to face some technical questions or scenarios during the interview. Practice explaining complex issues in simple terms, as you might need to mentor first-line support staff. Being able to communicate clearly is key, so think about how you would explain a tricky problem to someone less experienced.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or the technologies they’re excited about. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
