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- Tasks: Manage tenancies from start to finish, ensuring tenant satisfaction and property maintenance.
- Company: Join a dedicated team focused on delivering high-quality housing services in the community.
- Benefits: Enjoy a rewarding role with opportunities for professional development and community impact.
- Why this job: Make a real difference in people's lives while working in a supportive and engaging environment.
- Qualifications: Experience in social housing management and strong communication skills are essential.
- Other info: Ideal for proactive individuals passionate about tenant wellbeing and community support.
The predicted salary is between 28800 - 48000 £ per year.
We are working on behalf of our client to recruit an experienced and proactive Area Tenancy Manager to deliver high-quality tenancy services across a designated housing portfolio. This is a rewarding opportunity for a housing professional with a strong commitment to tenant satisfaction, tenancy sustainment, and service excellence.
Key Responsibilities:
- Manage tenancies end-to-end, from let to re-let, taking full ownership of the tenant journey.
- Build strong, positive relationships with tenants, supporting their independence and wellbeing.
- Ensure homes are safe, suitable, and maintained to a high standard, in line with statutory and regulatory obligations.
- Promote financial inclusion and support tenants in meeting rental obligations.
- Deliver visible, accessible tenancy management services within the community.
- Take initiative in complex tenancy, ASB, and safeguarding cases to secure positive outcomes.
- Liaise with internal teams and external stakeholders to coordinate services and support.
- Carry out regular inspections of properties and communal areas, ensuring high standards of health and safety compliance.
- Drive performance against KPIs, including income recovery, void turnaround, tenancy audits, and tenancy sustainment.
- Manage complaints, member enquiries, and community issues with professionalism and responsiveness.
Essential Skills & Experience:
- Experience managing tenancies within social housing or a related sector.
- Strong knowledge of relevant housing legislation, benefits systems, and safeguarding responsibilities.
- Excellent communication, case management, and problem-solving skills.
- Ability to work independently, manage competing priorities, and make sound decisions.
- Confident using IT systems, including Microsoft Office and housing management platforms.
- Comfortable attending home visits, court proceedings, and community walkabouts.
- Committed to equality, tenant engagement, and continuous professional development.
Desirable:
- CIH Level 3 or above
- Experience managing ASB, Domestic Abuse, and complex housing cases
This is a fantastic role for a committed housing professional who is ready to make a real difference in local communities.
Social Housing Tenancy Manager employer: Hatched Recruitment UK
Contact Detail:
Hatched Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Housing Tenancy Manager
✨Tip Number 1
Familiarise yourself with the latest housing legislation and regulations. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the social housing sector. Attend local events or join online forums to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare for scenario-based questions that may arise during interviews. Think about past experiences where you've successfully managed tenancies or resolved complex issues, as these will showcase your problem-solving skills.
✨Tip Number 4
Research our organisation's values and recent initiatives. Tailoring your conversation to align with our mission will show your genuine interest in joining our team and making a positive impact in the community.
We think you need these skills to ace Social Housing Tenancy Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in social housing and tenancy management. Use specific examples that demonstrate your ability to manage tenancies, support tenants, and handle complex cases.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for tenant satisfaction and service excellence. Mention your understanding of housing legislation and your commitment to equality and tenant engagement.
Highlight Relevant Skills: In your application, emphasise your communication, case management, and problem-solving skills. Provide examples of how you've successfully managed competing priorities and made sound decisions in previous roles.
Showcase Continuous Development: Mention any relevant qualifications, such as CIH Level 3 or above, and highlight your commitment to continuous professional development. This shows your dedication to improving your skills and knowledge in the housing sector.
How to prepare for a job interview at Hatched Recruitment UK
✨Showcase Your Experience
Be prepared to discuss your previous experience managing tenancies, particularly in social housing. Highlight specific examples where you've successfully navigated complex cases or improved tenant satisfaction.
✨Demonstrate Knowledge of Legislation
Familiarise yourself with relevant housing legislation and benefits systems. During the interview, be ready to explain how this knowledge has informed your decision-making in past roles.
✨Emphasise Communication Skills
Strong communication is key in this role. Prepare to share examples of how you've built positive relationships with tenants and resolved conflicts effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle situations involving ASB or safeguarding, and be ready to articulate your approach.
