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- Tasks: Review and respond to appeals against Penalty Charge Notices (PCNs) daily.
- Company: Join a dynamic local authority focused on regeneration and environment.
- Benefits: Enjoy a supportive work culture with opportunities for professional development.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Experience in processing parking challenges and strong communication skills required.
- Other info: Ideal for those passionate about public service and policy development.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for a PCN Appeals Officer to join a busy Parking and Lighting team within a local authority's Regeneration and Environment department.
Role Overview
This role involves reviewing appeals and representations related to Penalty Charge Notices (PCNs), ensuring decisions are made in line with legislation and council policy, and supporting wider debt recovery processes.
Key Responsibilities
- Assess and respond to challenges, representations, and appeals against PCNs (parking, bus lane, and traffic restrictions)
- Decide whether to uphold or cancel PCNs in line with legislation and council procedures
- Prepare and submit evidence for the Environment and Traffic Adjudicators (ETA) and County Court
- Administer the debt recovery process, including managing bailiff and legal enforcement stages
- Provide high-quality written and verbal responses to public and internal enquiries
- Handle telephone enquiries, service requests, and complaints professionally and efficiently
- Liaise with other departments, enforcement agents, external bodies, and stakeholders
- Maintain and update databases and standard response templates
- Support the implementation of service improvements and contribute to policy development
We’re Looking For
- Proven experience in processing parking or traffic challenges/representations
- Strong understanding of decriminalised parking and moving traffic enforcement legislation
- High standard of written and verbal communication, including clear and accurate grammar
- Experience handling high volumes of correspondence in a performance-targeted environment
- Ability to assess formal representations and make sound decisions based on evidence
- Strong IT skills with confidence using databases, word processors, and spreadsheets
- Excellent time management and workload prioritisation skills
- Strong customer service ethic with a commitment to equality and professionalism
- Desirable: WAMITAB Level 3 or City & Guilds Level 3 in Notice Processing
- Significant experience in notice processing following attainment of a relevant qualification
- Ability to support and train staff and contribute to service development projects
PCN Appeals Officer employer: Hatched Recruitment UK
Contact Detail:
Hatched Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PCN Appeals Officer
✨Tip Number 1
Familiarise yourself with the legislation and council policies related to Penalty Charge Notices (PCNs). Understanding the legal framework will not only help you in the role but also demonstrate your commitment and knowledge during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role involves handling public enquiries and complaints. Practising how to communicate effectively and professionally can set you apart from other candidates.
✨Tip Number 3
Gain experience with databases and IT systems relevant to notice processing. Being proficient in these tools will not only make you more efficient but also show that you're ready to hit the ground running.
✨Tip Number 4
Network with professionals in the parking enforcement field. Engaging with others who have experience in similar roles can provide valuable insights and potentially lead to recommendations or referrals.
We think you need these skills to ace PCN Appeals Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the PCN Appeals Officer position. Tailor your application to highlight your relevant experience in processing parking or traffic challenges.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in handling appeals and representations related to Penalty Charge Notices. Provide specific examples of how you've made sound decisions based on evidence in previous roles.
Demonstrate Communication Skills: Since the role requires high-quality written communication, ensure your application is free from grammatical errors and clearly conveys your points. Use concise language and structure your responses logically.
Showcase IT Proficiency: Mention your strong IT skills, particularly with databases, word processors, and spreadsheets. If you have experience managing databases or using specific software relevant to the role, be sure to include that information.
How to prepare for a job interview at Hatched Recruitment UK
✨Know Your Legislation
Familiarise yourself with the decriminalised parking and moving traffic enforcement legislation. Being able to discuss relevant laws and how they apply to PCNs will demonstrate your expertise and understanding of the role.
✨Showcase Your Communication Skills
Prepare examples of how you've handled high volumes of correspondence in previous roles. Highlight your ability to provide clear, concise, and professional written and verbal responses, as this is crucial for the position.
✨Demonstrate Decision-Making Ability
Be ready to discuss situations where you had to assess formal representations and make sound decisions based on evidence. This will show your capability to uphold or cancel PCNs effectively.
✨Highlight Your IT Proficiency
Since the role requires strong IT skills, be prepared to talk about your experience with databases, word processors, and spreadsheets. Mention any specific software you’ve used and how it has helped you manage workloads efficiently.
