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- Tasks: Lead daily parking operations and traffic enforcement in East London.
- Company: Join a dynamic team focused on improving urban mobility and community safety.
- Benefits: Enjoy competitive pay, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact on your community while developing leadership skills in a hands-on role.
- Qualifications: Experience in operational management and knowledge of parking legislation required.
- Other info: Must have a full UK driving licence and be flexible with working hours.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting for a Parking Operations Manager to lead the day-to-day management of parking and moving traffic enforcement in East London. This is a hands-on, operational role that requires strong leadership skills, in-depth knowledge of parking legislation, and a focus on service improvement and performance delivery.
Key Responsibilities:
- Oversee all parking and moving traffic enforcement operations
- Review and optimise shift patterns, staff deployment, rota management, and enforcement arrangements
- Line manage the operations team leader and supervisors (4 direct reports), including responsibility for training, performance reviews, and HR matters such as sickness and disciplinary management
- Lead service improvements aligned with the borough's parking recovery plan
- Prepare and implement enforcement and deployment strategies to ensure PCNs are upheld and compliance is maintained
- Draft and gain approval for key operational documents, including the Parking Enforcement Policy, Deployment Plan, and Bodycam Policy for Civil Enforcement Officers (CEOs)
- Monitor Moving Traffic Contravention (MTC) enforcement, ensuring compliance with all relevant regulations and performance standards
- Manage budgets for enforcement equipment, uniforms, and consumables
- Ensure school crossing patrols are managed safely and in line with health and safety guidelines
- Maintain effective communication with members of the public, especially in challenging situations involving PCNs
About You:
Essential Experience:
- Proven experience in operational management within a parking enforcement environment
- In-depth knowledge of parking legislation and relevant codes of practice
- Strong team leadership skills, with experience in managing performance, rotas, and disciplinary matters
- Confidence in handling difficult customer interactions and managing conflict
- Experience in developing enforcement plans and achieving performance targets
- Budget management experience, including ordering and overseeing enforcement-related resources
Qualifications:
- City & Guilds Assured Team Leaders & Supervisors qualification (or equivalent), or willingness to achieve this within 6 months of appointment
Other Requirements:
- Full, clean UK driving licence
- Willingness to work outside core hours as needed
Parking Operations Manager employer: Hatched Recruitment UK
Contact Detail:
Hatched Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Operations Manager
✨Tip Number 1
Familiarise yourself with the latest parking legislation and codes of practice. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and understanding of the operational environment.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you improved performance or resolved conflicts, as this is crucial for the Parking Operations Manager role.
✨Tip Number 3
Network with professionals in the parking enforcement sector. Attend relevant events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Prepare to discuss budget management experiences in detail. Be ready to explain how you've effectively managed resources in previous roles, as financial oversight is a key responsibility of the Parking Operations Manager.
We think you need these skills to ace Parking Operations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Parking Operations Manager. Familiarise yourself with parking legislation and operational management in a parking enforcement environment.
Tailor Your CV: Highlight your relevant experience in operational management, team leadership, and budget management. Use specific examples that demonstrate your knowledge of parking legislation and your ability to handle difficult customer interactions.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the key responsibilities outlined in the job description. Mention your experience in developing enforcement plans and achieving performance targets.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hatched Recruitment UK
✨Know Your Legislation
Make sure you have a solid understanding of parking legislation and relevant codes of practice. Brush up on the latest regulations, as this knowledge will be crucial in demonstrating your expertise during the interview.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams and performance. Be ready to discuss how you've handled difficult situations and conflicts, as well as how you've motivated your team to achieve targets.
✨Demonstrate Budget Management Experience
Be prepared to talk about your experience with budget management. Discuss specific instances where you've successfully managed resources, ordered enforcement-related supplies, or optimised costs while maintaining service quality.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging customer interactions. Think of examples from your past experiences where you effectively resolved conflicts or improved service delivery.
