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For Companies At a Glance
- Tasks: Support housing access, manage tenancy deposits, and assist clients in maintaining tenancies.
- Company: Local authority dedicated to improving housing solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives by helping them secure housing.
- Qualifications: Customer service experience and knowledge of housing issues required.
- Other info: Join a supportive team focused on community impact.
The predicted salary is between 30000 - 42000 £ per year.
Support the local authority in increasing access to housing, assisting landlords, and helping clients maintain tenancies. Manage tenancy deposit loans and bonds, provide resettlement support, and allocate properties in line with policies and legislation.
Key Responsibilities
- Administer tenancy deposit loans and bond schemes, including financial assessments and repayment monitoring
- Provide resettlement support during the first 3 months of private rented tenancies
- Maintain positive relationships with landlords and increase access to accommodation
- Allocate tenancies and nominations to housing associations according to legislation
- Advise landlords and clients, ensure compliance, and carry out verification checks
- Maintain accurate records, reports, and statistics
- Support clients with Discretionary Housing Payments
- Attend meetings, case conferences, and multi-agency initiatives
What We’re Looking For
- Full driving licence and access to your own vehicle (essential)
- Experience in customer service, working with vulnerable clients, or housing-related services
- Knowledge of tenancy, landlord, homelessness, and welfare benefits issues
- Strong communication, organisational, and problem-solving skills
- Competent with Microsoft Office and housing systems
- Calm, self-motivated, able to work independently
Qualifications
- Educated to A-level or equivalent experience
- Level 3 NVQ in Customer Service or equivalent
- Enhanced DBS check
- Hybrid remote – required to be onsite 3 days a week
Landlord Liaison Officer in York employer: Hatched Recruitment Group
Contact Detail:
Hatched Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Landlord Liaison Officer in York
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Landlord Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of tenancy laws and landlord-tenant relationships. We want you to be able to showcase your expertise and problem-solving skills, so practice answering common interview questions related to these topics.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We make it easy for you to find roles that match your skills and interests, so don’t miss out on the chance to get your foot in the door.
We think you need these skills to ace Landlord Liaison Officer in York
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Landlord Liaison Officer role. Highlight your experience in customer service and working with vulnerable clients, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Knowledge: Demonstrate your understanding of tenancy, landlord, and homelessness issues in your application. This will show us that you’re not just applying for any job, but that you’re genuinely interested in making a difference in this field.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Hatched Recruitment Group
✨Know Your Stuff
Make sure you brush up on housing policies, tenancy laws, and the specific responsibilities of a Landlord Liaison Officer. Familiarise yourself with the local authority's approach to housing and any recent changes in legislation that might affect your role.
✨Showcase Your Experience
Prepare examples from your past work that highlight your experience with customer service, especially with vulnerable clients. Think about situations where you've successfully resolved issues or built strong relationships with landlords and clients.
✨Demonstrate Your Skills
Be ready to discuss your organisational and problem-solving skills. You might be asked how you would handle a challenging situation with a landlord or client, so think through some scenarios and your approach to resolving them.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions prepared. This could be about the team dynamics, the challenges the local authority is currently facing in housing, or how success is measured in this role. It shows you're genuinely interested and engaged.