At a Glance
- Tasks: Support local residents with high-quality service and manage inbound calls in a busy contact centre.
- Company: Hatched Recruitment Group, offering a collaborative and supportive work environment.
- Benefits: Hybrid working model with a mandatory office day each week.
- Other info: Temporary contract with opportunities for personal growth and development.
- Why this job: Make a real difference by helping residents access vital council services.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 25000 - 30000 £ per year.
Hatched Recruitment Group is seeking Customer Service Advisors in Swindon for a temporary contract with hybrid working. You will handle inbound calls in a busy contact centre, supporting local residents with high-quality service.
The ideal candidates will have strong communication skills and previous customer service experience. This role requires managing challenging calls, providing vital information on council services, and promoting digital access.
Enjoy a collaborative environment with a mandatory office day each week.
Hybrid Customer Service Advisor - Digital Access Advocate in Swindon employer: Hatched Recruitment Group
Hatched Recruitment Group is an excellent employer, offering a supportive and collaborative work culture in Swindon. With a focus on employee growth, you will have the opportunity to enhance your customer service skills while working in a hybrid model that balances remote and office work. Enjoy the benefits of a dynamic team environment where your contributions directly impact local residents' access to vital council services.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Service Advisor - Digital Access Advocate in Swindon
✨Tip Number 1
Get to know the company! Research Hatched Recruitment Group and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling calls and providing top-notch service, try role-playing with a friend or family member. This will help you feel more confident when managing those challenging calls.
✨Tip Number 3
Show off your digital savvy! As a Digital Access Advocate, it’s crucial to demonstrate your understanding of digital tools and platforms. Be ready to discuss how you've used technology to enhance customer service in the past.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows us that you're proactive and keen on joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Hybrid Customer Service Advisor - Digital Access Advocate in Swindon
Some tips for your application 🫡
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application highlights your ability to connect with people. Use clear and concise language, and don’t shy away from sharing examples of how you've successfully handled challenging conversations in the past.
Tailor Your Experience:We want to see how your previous customer service experience aligns with what we're looking for. Take a moment to customise your CV and cover letter to reflect the skills and experiences that are most relevant to the Hybrid Customer Service Advisor role.
Be Genuine About Your Passion for Digital Access:This role involves promoting digital access, so let us know why you’re passionate about it! Share any experiences or insights you have that demonstrate your commitment to helping others navigate digital services.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s super easy and ensures we receive all your details correctly. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Hatched Recruitment Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor and what it entails. Familiarise yourself with the services offered by the council and think about how you can promote digital access effectively.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you would handle challenging calls and be ready to share specific examples from your past experience that showcase your communication skills.
✨Show Your Enthusiasm
During the interview, let your passion for helping others shine through. Talk about why you’re excited about the role and how you can contribute to a collaborative environment. A positive attitude can go a long way!
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values. Consider asking about team dynamics or opportunities for professional development.
