At a Glance
- Tasks: Assist residents with inquiries and provide top-notch customer service in a busy contact centre.
- Company: Join a local authority committed to supporting the community.
- Benefits: Hybrid working model, competitive pay, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic public sector role.
- Why this job: Make a real difference by helping locals access essential services.
- Qualifications: Experience in customer service, strong communication skills, and a positive attitude.
Location: Hybrid Working, temporary contract
Hours: 37 hours per week
Working Pattern: Monday to Friday, 9:00am - 5:00pm
Office Attendance: 3 days in the office and 2 days working from home. Tuesdays are a mandatory office-based team day.
A Local Authority is seeking enthusiastic and customer-focused Customer Service Advisors to join their busy inbound contact centre team. This is an excellent opportunity for individuals who are passionate about delivering high-quality customer service and supporting local residents with access to a wide range of council services.
Key Responsibilities:
- Handling inbound calls from residents in a professional and empathetic manner
- Supporting customers to access services and information online, promoting a digital-first approach
- Understanding customer needs and signposting to the most appropriate internal or external support services
- Providing information on a broad range of local authority services
- Escalating service requests and unresolved queries to relevant departments
- Delivering a positive customer experience while working in a fast-paced environment
The Ideal Candidate Will Have:
- Previous experience working within a customer service or call centre environment
- Strong communication and listening skills
- The ability to manage challenging conversations professionally and calmly
- Good IT skills and confidence using multiple systems
- Excellent problem-solving and organisational abilities
- A positive and adaptable approach to work
Desirable:
- Previous experience working within a local authority or public sector environment
- Experience supporting customers with digital services
- Knowledge of council services and processes
Customer Service Advisor in Swindon employer: Hatched Recruitment Group
As a Customer Service Advisor with our Local Authority, you will be part of a dedicated team that values high-quality service and community support. Enjoy a hybrid working model that promotes work-life balance, alongside opportunities for professional growth within the public sector. Join us in making a meaningful impact on local residents' lives while benefiting from a supportive and collaborative work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Swindon
✨Tip Number 1
Get to know the company! Research the local authority and their services. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling challenging conversations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are ready to make a difference in customer service.
We think you need these skills to ace Customer Service Advisor in Swindon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since strong communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express themselves well, so don’t hold back on showcasing your ability to handle challenging conversations with professionalism.
Demonstrate Your Problem-Solving Abilities:In your application, share examples of how you've tackled difficult situations in the past. We’re looking for those who can think on their feet and provide solutions, so let us know how you’ve made a positive impact in previous roles!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hatched Recruitment Group
✨Know Your Stuff
Familiarise yourself with the local authority's services and processes. This will not only help you answer questions confidently but also show your genuine interest in the role. Research common customer queries and think about how you would handle them.
✨Showcase Your Skills
Prepare examples from your previous experience that highlight your communication, problem-solving, and organisational skills. Think of specific situations where you managed challenging conversations or provided excellent customer service, as these will resonate well with the interviewers.
✨Practice Empathy
As a Customer Service Advisor, empathy is key. During the interview, demonstrate your ability to understand and relate to customer needs. You might even role-play a scenario where you handle a difficult call to showcase your approach.
✨Be Tech-Savvy
Since you'll be using multiple systems, brush up on your IT skills before the interview. Be ready to discuss any relevant software you've used in the past and how you adapt to new technologies. This will reassure them that you're capable of handling their digital-first approach.
