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- Tasks: Be the friendly voice helping customers with their Council Tax queries.
- Company: Join a local authority committed to excellent customer service.
- Benefits: Enjoy flexible working, competitive pay, and a supportive team environment.
- Other info: Opportunity for growth in a dynamic public sector role.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
A local authority is seeking a Customer Service Specialist to join a busy Customer Contact team, acting as the first point of contact for a range of services, with a focus on Council Tax enquiries.
Key responsibilities
- Handling enquiries via phone, email, webchat and face-to-face
- Resolving queries at first point of contact where possible
- Accurately recording customer information on internal systems
- Escalating complex cases to relevant teams
- Supporting customers in sensitive or challenging situations
- Keeping up to date with services, policies and procedures
Additional responsibilities
- Supporting colleagues with complex queries
- Contributing to service and process improvements
- Assisting with workload coordination and service delivery
About you
- Experience in customer service or a contact centre environment
- Strong communication and problem-solving skills
- Comfortable handling high volumes and sensitive enquiries
- Good IT skills and attention to detail
- Able to work both independently and as part of a team
Desirable
- Public sector or Council Tax experience
Working arrangements
Typically 2 days remote, 3 days office based (flexibility required)
Customer Service Specialist in Somerset employer: Hatched Recruitment Group
Contact Detail:
Hatched Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Somerset
✨Tip Number 1
Make sure you know the ins and outs of customer service! Brush up on your communication skills and problem-solving techniques. We want to see you shine in those high-pressure situations!
✨Tip Number 2
Practice makes perfect! Try role-playing common customer scenarios with a friend or family member. This will help you feel more confident when handling enquiries, whether it's over the phone or face-to-face.
✨Tip Number 3
Don’t forget to research the local authority and its services! Knowing about Council Tax and other relevant policies will show that you're genuinely interested and ready to tackle those tricky queries.
✨Tip Number 4
Apply through our website for a smoother process! We’re here to support you every step of the way, so don’t hesitate to reach out if you have any questions during your job search.
We think you need these skills to ace Customer Service Specialist in Somerset
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves handling enquiries through various channels, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've resolved customer queries or handled challenging situations in the past. This will help us see your problem-solving skills in action.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we receive all your details and can consider you for the Customer Service Specialist position. We can't wait to hear from you!
How to prepare for a job interview at Hatched Recruitment Group
✨Know Your Stuff
Make sure you’re familiar with the local authority's services, especially around Council Tax. Brush up on common queries and how to resolve them, as this will show your potential employer that you’re proactive and ready to hit the ground running.
✨Practice Makes Perfect
Rehearse common customer service scenarios, especially those involving sensitive situations. Think about how you would handle challenging enquiries and practice your responses. This will help you feel more confident during the interview.
✨Showcase Your Skills
Highlight your communication and problem-solving skills during the interview. Use specific examples from your past experience where you successfully resolved issues or improved processes. This will demonstrate your capability and fit for the role.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about team dynamics, training opportunities, or how they measure success in the Customer Contact team. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.