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- Tasks: Manage tenancies from start to finish, ensuring tenant satisfaction and property maintenance.
- Company: Join Hatched Recruitment Group, dedicated to enhancing community living through quality housing services.
- Benefits: Enjoy competitive pay, professional development opportunities, and a chance to make a real impact.
- Why this job: Be part of a rewarding role that supports tenant wellbeing and community engagement.
- Qualifications: Experience in social housing, strong communication skills, and knowledge of housing legislation required.
- Other info: This is a temporary position with a mid-senior level focus.
The predicted salary is between 28800 - 42000 £ per year.
4 weeks ago Be among the first 25 applicants
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Hatched Recruitment Group provided pay range
This range is provided by Hatched Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Hatched Recruitment Group
We are working on behalf of our client to recruit an experienced and proactive Area Tenancy Manager to deliver high-quality tenancy services across a designated housing portfolio. This is a rewarding opportunity for a housing professional with a strong commitment to tenant satisfaction, tenancy sustainment, and service excellence.
Key Responsibilities:
- Manage tenancies end-to-end, from let to re-let, taking full ownership of the tenant journey.
- Build strong, positive relationships with tenants, supporting their independence and wellbeing.
- Ensure homes are safe, suitable, and maintained to a high standard, in line with statutory and regulatory obligations.
- Promote financial inclusion and support tenants in meeting rental obligations.
- Deliver visible, accessible tenancy management services within the community.
- Take initiative in complex tenancy, ASB, and safeguarding cases to secure positive outcomes.
- Liaise with internal teams and external stakeholders to coordinate services and support.
- Carry out regular inspections of properties and communal areas, ensuring high standards of health and safety compliance.
- Drive performance against KPIs, including income recovery, void turnaround, tenancy audits, and tenancy sustainment.
- Manage complaints, member enquiries, and community issues with professionalism and responsiveness.
- Experience managing tenancies within social housing or a related sector.
- Strong knowledge of relevant housing legislation, benefits systems, and safeguarding responsibilities.
- Excellent communication, case management, and problem-solving skills.
- Ability to work independently, manage competing priorities, and make sound decisions.
- Confident using IT systems, including Microsoft Office and housing management platforms.
- Comfortable attending home visits, court proceedings, and community walkabouts.
- Committed to equality, tenant engagement, and continuous professional development.
- CIH Level 3 or above
- Experience managing ASB, Domestic Abuse, and complex housing cases
This is a fantastic role for a committed housing professional who is ready to make a real difference in local communities.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Temporary
Job function
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Job function
Public Relations
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Industries
Civic and Social Organizations
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Social Housing Tenancy Manager employer: Hatched Recruitment Group
Contact Detail:
Hatched Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Housing Tenancy Manager
✨Tip Number 1
Familiarise yourself with the latest housing legislation and benefits systems relevant to social housing. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in tenancy management. Attend local housing events or join online forums to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare for potential interview scenarios by practising responses to questions about managing complex tenancy cases and dealing with ASB. Use real-life examples from your experience to showcase your problem-solving skills and ability to handle challenging situations.
✨Tip Number 4
Demonstrate your commitment to tenant engagement and community involvement. Share any relevant volunteer work or initiatives you've been part of that align with the values of the organisation, as this can set you apart from other candidates.
We think you need these skills to ace Social Housing Tenancy Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in social housing and tenancy management. Focus on your achievements in tenant satisfaction, service excellence, and any specific KPIs you've met.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for housing and community engagement. Mention specific examples of how you've successfully managed tenancies or resolved complex cases in the past.
Highlight Relevant Skills: Emphasise your knowledge of housing legislation, benefits systems, and safeguarding responsibilities. Include your communication and problem-solving skills, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hatched Recruitment Group
✨Know Your Legislation
Familiarise yourself with relevant housing legislation and benefits systems. Being able to discuss these topics confidently will demonstrate your expertise and commitment to the role.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with tenants and stakeholders in the past. Highlighting your ability to build strong relationships will be crucial for this position.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss complex tenancy cases you've managed. Show how you approached challenges, made decisions, and secured positive outcomes for tenants.
✨Emphasise Community Engagement
Talk about your experience in delivering visible and accessible services within the community. This role requires a strong commitment to tenant engagement and community involvement.
