Social Housing Officer

Social Housing Assessment and Lettings Officer

Key Responsibilities

• Assess housing applications under Housing Act legislation
• Register and manage housing waiting list applications
• Carry out verifications, interviews and home visits where required
• Apply banding and priority in line with allocation policy
• Issue decision letters and manage review rights
• Support the choice‑based lettings process, including property advertising and bidding
• Make nominations and allocations to minimise voids
• Provide clear advice to applicants on offers and refusals
• Maintain accurate case records on housing systems
• Respond to customer enquiries and complaints

Key Requirements

• Experience assessing housing applications within a local authority
• Strong knowledge of social housing legislation and allocations
• Ability to manage a busy caseload and meet deadlines
• Strong communication and customer service skills
• Confident IT user, including housing and lettings systems

Additional Information

• Temporary assignment until June, with possible extension
• Working for a local authority Housing Needs Service