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- Tasks: Supervise the helpdesk team and manage maintenance requests in a busy healthcare environment.
- Company: Join a dynamic team at Midlands Metropolitan University Hospital.
- Benefits: Full training, competitive salary, and opportunities for career growth.
- Other info: Immediate start available; DBS check required.
- Why this job: Make a real difference in healthcare by ensuring efficient service delivery.
- Qualifications: Supervisory experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for a Helpdesk Supervisor to join a client team based at Midlands Metropolitan University Hospital. This role sits within a busy facilities management environment supporting a large healthcare estate.
The Helpdesk Supervisor will be responsible for overseeing the day-to-day operation of the helpdesk function, ensuring the efficient management of all reactive and planned maintenance requests across the contract. The role will involve supporting and guiding the helpdesk team, maintaining service standards, and ensuring effective delivery of service in line with contractual requirements.
Key Responsibilities:
- Oversee the daily operation of the helpdesk function within a facilities management contract
- Support, guide, and supervise helpdesk operators to ensure consistent service delivery
- Manage and monitor workflow, ensuring all requests are logged, allocated, and progressed correctly
- Implement and maintain effective jeopardy management to reduce SLA failures
- Monitor job progress and ensure timely escalation of issues where required
- Ensure high standards of customer service are maintained at all times
- Support reporting requirements and operational performance monitoring
- Liaise with internal teams, engineers, and subcontractors to ensure service efficiency
Requirements:
- Previous supervisory or management experience is essential
- Previous experience in a helpdesk, facilities management, or service coordination role
- Strong communication and organisational skills
- Ability to manage workload in a fast-paced operational environment
- Strong attention to detail and problem-solving ability
- Confident using IT systems including Microsoft Office (Word, Excel, Outlook)
- Experience working within SLA-driven environments is essential
Working Hours:
Shift rota: 7:00am - 3:00pm, 11:00am - 7:00pm. Some weekend and bank holiday working may be required.
Additional Information:
DBS check required for this role. Full training provided where applicable. Immediate start available subject to checks.
Helpdesk Supervisor in Smethwick employer: Hatched Recruitment Group
Contact Detail:
Hatched Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Supervisor in Smethwick
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management and healthcare sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their approach to customer service and how they manage helpdesk operations. This will help you tailor your answers and show you're the perfect fit!
✨Tip Number 3
Practice common interview questions related to supervisory roles and helpdesk management. Think about your past experiences and how they align with the responsibilities of the Helpdesk Supervisor position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Helpdesk Supervisor in Smethwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Supervisor role. Highlight your supervisory experience and any relevant skills in facilities management or helpdesk operations. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Midlands Metropolitan University Hospital. Share specific examples of how you've managed teams and improved service delivery in the past.
Show Off Your Communication Skills: As a Helpdesk Supervisor, strong communication is key. In your application, demonstrate your ability to communicate effectively. Whether it's through your writing style or by mentioning experiences where you liaised with teams, let us know you can keep everyone on the same page!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Hatched Recruitment Group
✨Know Your Stuff
Make sure you understand the ins and outs of helpdesk operations and facilities management. Brush up on your knowledge about service level agreements (SLAs) and how to manage them effectively. This will show that you're not just familiar with the role, but that you can hit the ground running.
✨Showcase Your Leadership Skills
As a Helpdesk Supervisor, you'll be guiding a team. Prepare examples from your past experiences where you've successfully led a team or improved service delivery. Highlight your ability to motivate others and maintain high standards, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help interviewers see your analytical skills and attention to detail in action.
✨Ask Insightful Questions
Prepare thoughtful questions about the helpdesk's current challenges or the team's dynamics. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to demonstrate your proactive approach!