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- Tasks: Manage service requests and provide top-notch customer support in a busy healthcare environment.
- Company: Join a dynamic team at Midlands Metropolitan University Hospital.
- Benefits: Full training, competitive hours, and the chance to make a difference in healthcare.
- Other info: Immediate start available; flexible shifts including weekends.
- Why this job: Be the go-to person for essential services and help keep the hospital running smoothly.
- Qualifications: Experience in administration or customer service, with strong communication skills.
We are currently recruiting for a Helpdesk Administrator to join a client team based at Midlands Metropolitan University Hospital. This role sits within a busy facilities management environment supporting the delivery of essential services across a large healthcare estate.
The successful candidate will be responsible for ensuring all maintenance and service requests are logged, managed, and progressed efficiently, providing a high level of customer service and administrative support.
Key Responsibilities:- Managing incoming calls, emails, and service requests
- Logging and tracking maintenance jobs through internal systems
- Allocating work orders to engineers and subcontractors
- Monitoring job progress to ensure SLA targets are met
- Providing high-quality customer service to internal and external stakeholders
- Supporting administrative processes including reporting and purchase orders
- Assisting with complaint handling and query resolution
- Previous experience in administration, helpdesk, or customer service roles
- Strong communication and organisational skills
- Confident using Microsoft Office (Word, Excel, Outlook)
- Ability to manage multiple priorities in a fast-paced environment
- Professional telephone manner and strong attention to detail
- Experience within FM, maintenance, or healthcare environments is desirable but not essential
Shift rota: 7:00am - 3:00pm, 11:00am - 7:00pm. Some weekend and bank holiday working may be required.
Additional Information:Full training provided. DBS check required for this role. Immediate start available subject to checks.
Helpdesk Administrator in Smethwick employer: Hatched Recruitment Group
Contact Detail:
Hatched Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator in Smethwick
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Midlands Metropolitan University Hospital. Understanding their values and how they operate can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to customer service and administration. Think about your past experiences and how they relate to the role of Helpdesk Administrator. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your tech skills! Since you'll be using Microsoft Office and internal systems, be prepared to discuss your proficiency with these tools. Maybe even mention a time when you used them to solve a problem or improve efficiency—this will highlight your suitability for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the Helpdesk Administrator position!
We think you need these skills to ace Helpdesk Administrator in Smethwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administration and customer service. We want to see how your skills match the Helpdesk Administrator role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Midlands Metropolitan University Hospital. Be sure to mention your strong communication skills and any experience with helpdesk or facilities management.
Show Off Your Tech Skills: Since this role involves using Microsoft Office and internal systems, make sure to mention your proficiency with these tools. We love candidates who can hit the ground running, so highlight any relevant software experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hatched Recruitment Group
✨Know Your Stuff
Make sure you understand the role of a Helpdesk Administrator inside out. Familiarise yourself with the key responsibilities like logging service requests and managing maintenance jobs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your communication skills before the interview. Think about how you would handle different scenarios, like dealing with complaints or queries. Being able to articulate your thoughts clearly will impress the interviewers.
✨Get Comfortable with Tech
Brush up on your Microsoft Office skills, especially Word, Excel, and Outlook. You might be asked about your experience with these tools, so having examples ready will demonstrate your capability. If you can, try to relate your tech skills to the tasks mentioned in the job description.
✨Prepare for the Fast-Paced Environment
This role requires juggling multiple priorities, so think of examples from your past experiences where you've successfully managed similar situations. Be ready to discuss how you stay organised and meet deadlines, as this will show you can thrive in a busy facilities management environment.