At a Glance
- Tasks: Assist residents with inquiries and provide top-notch customer service in a busy contact centre.
- Company: Join a local authority committed to supporting the community.
- Benefits: Hybrid working model, competitive hours, and a supportive team environment.
- Other info: Great opportunity for personal growth in a fast-paced, dynamic setting.
- Why this job: Make a real difference by helping locals access essential services.
- Qualifications: Experience in customer service, strong communication skills, and a positive attitude.
The predicted salary is between 22000 - 26000 € per year.
A Local Authority is seeking enthusiastic and customer-focused Customer Service Advisors to join their busy inbound contact centre team. This is an excellent opportunity for individuals who are passionate about delivering high-quality customer service and supporting local residents with access to a wide range of council services.
Key Responsibilities:
- Handling inbound calls from residents in a professional and empathetic manner
- Supporting customers to access services and information online, promoting a digital-first approach
- Understanding customer needs and signposting to the most appropriate internal or external support services
- Providing information on a broad range of local authority services
- Escalating service requests and unresolved queries to relevant departments
- Delivering a positive customer experience while working in a fast-paced environment
The Ideal Candidate Will Have:
- Previous experience working within a customer service or call centre environment
- Strong communication and listening skills
- The ability to manage challenging conversations professionally and calmly
- Good IT skills and confidence using multiple systems
- Excellent problem-solving and organisational abilities
- A positive and adaptable approach to work
Desirable:
- Previous experience working within a local authority or public sector environment
- Experience supporting customers with digital services
- Knowledge of council services and processes
Customer Service Advisor in Salisbury employer: Hatched Recruitment Group
As a Customer Service Advisor with our Local Authority, you will be part of a dedicated team that values high-quality service and community support. Enjoy a hybrid working model that promotes work-life balance, alongside opportunities for professional growth within the public sector. Our inclusive work culture fosters collaboration and encourages employees to make a meaningful impact on local residents' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Salisbury
✨Tip Number 1
Get to know the company! Research the local authority and their services. This will help you understand their needs and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since you'll be handling calls, try role-playing with a friend or family member. This will help you feel more confident when dealing with real customers.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will impress the interviewers!
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're keen on joining our team!
We think you need these skills to ace Customer Service Advisor in Salisbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. We want to see how you've handled calls and supported customers in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering high-quality customer service and how you can contribute to our team. Keep it friendly and professional, just like the role requires.
Showcase Your Communication Skills:Since this role involves handling calls and managing customer queries, make sure your application reflects your strong communication skills. We love candidates who can express themselves clearly and empathetically, so let that shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hatched Recruitment Group
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle challenging conversations and provide examples of when you've gone above and beyond for a customer.
✨Familiarise Yourself with Local Authority Services
Do some research on the local authority's services and processes. This will not only show your interest in the role but also help you answer questions about how you would assist residents effectively.
✨Showcase Your IT Skills
Since you'll be using multiple systems, be prepared to talk about your IT skills. Mention any relevant software or tools you've used in previous roles, and be ready to demonstrate your ability to learn new systems quickly.
✨Practice Empathy and Active Listening
During the interview, practice active listening and empathy. Show that you understand the importance of these skills in customer service by responding thoughtfully to questions and demonstrating your ability to connect with customers.
