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For Companies At a Glance
- Tasks: Assess housing applications and manage waiting lists to help people find homes.
- Company: Join a local authority dedicated to supporting community housing needs.
- Benefits: Gain valuable experience, competitive pay, and potential for extension.
- Why this job: Make a real difference in people's lives by helping them secure housing.
- Qualifications: Experience in housing assessments and strong communication skills required.
- Other info: Temporary role with opportunities for growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Key Responsibilities
- Assess housing applications under Housing Act legislation
- Register and manage housing waiting list applications
- Carry out verifications, interviews and home visits where required
- Apply banding and priority in line with allocation policy
- Issue decision letters and manage review rights
- Support the choice‐based lettings process, including property advertising and bidding
- Make nominations and allocations to minimise voids
- Provide clear advice to applicants on offers and refusals
- Maintain accurate case records on housing systems
- Respond to customer enquiries and complaints
Key Requirements
- Experience assessing housing applications within a local authority
- Strong knowledge of social housing legislation and allocations
- Ability to manage a busy caseload and meet deadlines
- Strong communication and customer service skills
- Confident IT user, including housing and lettings systems
Additional Information
- Temporary assignment until June, with possible extension
- Working for a local authority Housing Needs Service
Social Housing Officer in London employer: Hatched Recruitment Group
Contact Detail:
Hatched Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Housing Officer in London
✨Tip Number 1
Get to know the local authority's housing policies inside out. This will not only help you in interviews but also show that you're genuinely interested in the role and understand the key responsibilities.
✨Tip Number 2
Practice your interview skills with a friend or family member. Focus on how you can demonstrate your experience in assessing housing applications and managing caseloads effectively.
✨Tip Number 3
When you get the chance, ask insightful questions during your interview. This shows your enthusiasm for the role and helps you stand out as a candidate who’s engaged and proactive.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for the role of Social Housing Officer.
We think you need these skills to ace Social Housing Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with housing applications and social housing legislation. We want to see how your skills match the key responsibilities listed in the job description.
Showcase Your Communication Skills: Since strong communication is key for this role, don’t forget to demonstrate your customer service skills in your written application. Use clear and concise language to show us you can handle enquiries and complaints effectively.
Highlight Relevant Experience: If you've got experience managing a busy caseload or working with housing systems, make it shine! We love seeing how your past roles have prepared you for this position, so be specific about your achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Hatched Recruitment Group
✨Know Your Legislation
Make sure you brush up on the Housing Act legislation and social housing allocations. Being able to discuss specific laws and how they apply to the role will show that you’re not just familiar with the basics, but that you really understand the framework you'll be working within.
✨Demonstrate Your Experience
Prepare examples from your past work where you've assessed housing applications or managed a caseload. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how your experience aligns with their needs.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Think about how you would explain complex information to applicants who may not be familiar with housing processes. Role-playing with a friend can help!
✨Familiarise Yourself with IT Systems
As a confident IT user, you should be ready to discuss your experience with housing and lettings systems. If you know which systems the local authority uses, mention them! If not, do a bit of research to show your proactive approach and willingness to learn.
