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For Companies At a Glance
- Tasks: Support housing access, manage tenancy deposits, and assist clients in maintaining tenancies.
- Company: Local authority dedicated to improving housing solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives by helping them secure housing.
- Qualifications: Customer service experience and knowledge of housing issues required.
- Other info: Join a supportive team focused on community impact.
The predicted salary is between 36000 - 60000 £ per year.
Support the local authority in increasing access to housing, assisting landlords, and helping clients maintain tenancies. Manage tenancy deposit loans and bonds, provide resettlement support, and allocate properties in line with policies and legislation.
Key Responsibilities
- Administer tenancy deposit loans and bond schemes, including financial assessments and repayment monitoring
- Provide resettlement support during the first 3 months of private rented tenancies
- Maintain positive relationships with landlords and increase access to accommodation
- Allocate tenancies and nominations to housing associations according to legislation
- Advise landlords and clients, ensure compliance, and carry out verification checks
- Maintain accurate records, reports, and statistics
- Support clients with Discretionary Housing Payments
- Attend meetings, case conferences, and multi-agency initiatives
What We’re Looking For
- Full driving licence and access to your own vehicle (essential)
- Experience in customer service, working with vulnerable clients, or housing-related services
- Knowledge of tenancy, landlord, homelessness, and welfare benefits issues
- Strong communication, organisational, and problem-solving skills
- Competent with Microsoft Office and housing systems
- Calm, self-motivated, able to work independently
Qualifications
- Educated to A-level or equivalent experience
- Level 3 NVQ in Customer Service or equivalent
- Enhanced DBS check
- Hybrid remote – required to be onsite 3 days a week
Landlord Liaison Officer in London employer: Hatched Recruitment Group
Contact Detail:
Hatched Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Landlord Liaison Officer in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the hunt for a Landlord Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of tenancy laws and landlord-tenant relationships. We want you to be able to showcase your expertise and problem-solving skills, so practice answering common interview questions related to these topics.
✨Tip Number 3
Don’t forget to highlight your customer service experience! When chatting with potential employers, share specific examples of how you've helped vulnerable clients or resolved conflicts. This will show them you’re the right fit for supporting landlords and clients alike.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your CV ready and hit that apply button!
We think you need these skills to ace Landlord Liaison Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Landlord Liaison Officer role. Highlight any customer service experience, especially with vulnerable clients, and don’t forget to mention your knowledge of housing-related issues!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting landlords and clients. Share specific examples of how you've helped others in similar situations, and show us your problem-solving skills.
Show Off Your Communication Skills: As a Landlord Liaison Officer, strong communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Whether it's through your writing style or by providing examples of past interactions, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Hatched Recruitment Group
✨Know Your Stuff
Make sure you brush up on housing policies, tenancy laws, and the specific responsibilities of a Landlord Liaison Officer. Familiarise yourself with the local authority's approach to housing and any recent changes in legislation that might affect your role.
✨Showcase Your Experience
Prepare examples from your past work that highlight your experience with customer service, especially with vulnerable clients. Think about situations where you've successfully resolved issues or built strong relationships with landlords and clients.
✨Demonstrate Your Skills
Be ready to discuss your organisational and problem-solving skills. You might be asked how you would handle a challenging situation with a landlord or client, so think through some scenarios and your approach to resolving them.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions prepared. This could be about the team dynamics, the challenges the local authority is currently facing in housing, or how success is measured in this role. It shows you're genuinely interested and engaged.