At a Glance
- Tasks: Manage facilities requests through the CAFM (Civica) system and coordinate works with contractors.
- Company: Join a local authority's Facilities Management team focused on efficient service delivery.
- Benefits: Opportunity to work in a fast-paced environment with a diverse property portfolio.
- Other info: Experience with CAFM systems, particularly Civica, is desirable.
- Why this job: Ideal for proactive individuals looking to enhance their administrative skills in facilities management.
- Qualifications: Requires a minimum of 2 years' experience in an administrative or helpdesk role.
The predicted salary is between 30000 - 35000 £ per year.
A local authority is looking for an experienced Helpdesk Support Officer to join its Facilities Management team. This is a fast-paced role where you will act as the first point of contact for facilities-related enquiries, coordinating maintenance requests and ensuring works are delivered efficiently across a diverse property portfolio.
Key Responsibilities
- Manage and monitor facilities and maintenance requests through the CAFM (Civica) system
- Coordinate works with contractors and internal teams
- Prioritise and track jobs, ensuring service standards and response times are met
- Escalate delays, risks, and outstanding issues where required
- Raise purchase orders and support invoice processing and reconciliation
- Maintain accurate records and assist with reporting and data management
- Deliver a high standard of customer service to stakeholders, contractors, and service users
Requirements
- Minimum 2 years' experience in an administrative, helpdesk, or data entry role
- Strong IT skills and confidence working across multiple systems
- Excellent communication and customer service skills
- Ability to manage competing priorities and work effectively under pressure
- Strong attention to detail and organisational skills
Desirable
- Experience within Facilities Management, Property Services, or a similar environment
- Knowledge of CAFM systems, ideally Civica
- Experience liaising with contractors and service providers
This is an excellent opportunity for a proactive and organised individual to join a busy operational team and contribute to the delivery of essential facilities services.
Helpdesk Support Officer in London employer: Hatched Recruitment Group
This local authority offers a dynamic work environment within its Facilities Management team. Employees benefit from engaging with a diverse property portfolio while delivering essential services. The team values strong communication and customer service skills.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Support Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hatched Recruitment Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hatched Recruitment Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Support Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hatched Recruitment Group:Your cover letter is your chance to shine! Tell us why you want to work at Hatched Recruitment Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hatched Recruitment Group!
How to prepare for a job interview at Hatched Recruitment Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
