Control Room Officer in London

Control Room Officer

We are seeking an experienced Control Room Officer to support the operations of a busy Borough Control Room within a local authority environment. This role sits within Community Protection and plays a key part in delivering public safety, CCTV operations, and civil contingencies support.

Initial 3-month contract with potential extension up to 12 months

Key Responsibilities:

• Support the day-to-day operations of a 7-day Control Room service, ensuring effective deployment of resources.
• Operate and monitor CCTV systems in line with legislation, codes of practice, and internal procedures.
• Provide timely support to the Police, including supplying evidential recordings when required.
• Ensure full compliance with Data Protection, Human Rights legislation, and relevant surveillance laws.
• Record and manage access by authorised personnel, ensuring all activity meets statutory requirements.
• Prepare clear written evidence and attend court when necessary.
• Contribute to the local authority’s civil contingencies arrangements.
• Support partnership working with police and other external stakeholders.
• Assist with service development, improvements, and performance monitoring.
• Work as part of a rotating shift pattern, including weekends and bank holidays.
• Maintain high standards of service delivery and keep up to date with relevant legislation and guidance.
• Carry out responsibilities with consideration for safeguarding, equal opportunities, data protection, and health & safety requirements.

Requirements:

• Non-Police Personnel Vetting (NPPV) Level 2 police check
• Valid SIA licence
• Strong working knowledge of Microsoft Office, especially Excel and Word

Preferred Experience:

• Experience working in a local authority or similar public-sector control room environment