At a Glance
- Tasks: Provide essential support to residents in temporary accommodation and help them secure permanent housing.
- Company: Join a compassionate organisation dedicated to making a difference in the community.
- Benefits: Flexible working hours, supportive team environment, and opportunities for personal growth.
- Other info: Work Monday to Friday, 9am to 2pm, in a fulfilling role that truly matters.
- Why this job: Make a real impact by helping vulnerable individuals and families find stability and security.
- Qualifications: Experience in support work or housing, with strong communication and organisational skills.
The predicted salary is between 27835 - 34021 £ per year.
We are looking for an experienced Housing Support Worker to provide proactive, person-centred support to residents living in specialist temporary accommodation.
You will work with individuals and families who may be vulnerable or at risk of homelessness, providing practical housing advice and support to help them maintain their accommodation and move towards sustainable, permanent housing.
Key Responsibilities
- Provide one-to-one housing and tenancy support to residents.
- Build positive relationships with customers and provide a person-centred, trauma-informed service.
- Provide advice and guidance around housing, benefits, income, budgeting and tenancy sustainment.
- Support customers with Universal Credit, Housing Benefit and PIP applications where required.
- Develop personalised housing plans and support customers with move-on options.
- Assist with rent arrears, payment plans and money management.
- Respond appropriately to ASB, nuisance and other customer issues, working with specialist teams where required.
- Support customers to access health, welfare and other relevant services.
- Carry out regular accommodation inspections and report repairs, hazards and maintenance issues.
- Support building safety, security and compliance requirements.
- Maintain accurate customer and property records and ensure high data quality.
- Work closely with local authorities, external agencies and internal teams.
About You
- Previous experience as a Support Worker, Housing Support Worker, Housing Officer, Homelessness Worker or similar.
- Experience supporting vulnerable individuals or families, ideally within housing or homelessness.
- Confidence working independently with customers on a one-to-one basis.
- Good communication and relationship-building skills.
- Experience with housing, benefits, tenancy sustainment or rent arrears is desirable.
- A patient, empathetic and non-judgemental approach.
- Strong organisational and administrative skills.
Working Hours
25 hours per week | Monday to Friday | 9:00am - 2:00pm
Office-based, 5 days per week
Locations
Support Worker Homeless/ Housing in Isle of Wight, Newport employer: Hatched Recruitment Group
Hatched Recruitment Group is an excellent employer, offering a dynamic work environment in Basingstoke where employee relations specialists can thrive. With a strong focus on professional development and a supportive team culture, employees are encouraged to grow their skills while contributing to meaningful HR solutions. The company values collaboration and innovation, making it an ideal place for those looking to make a real impact in the field of HR.
