At a Glance
- Tasks: Provide top-notch customer service and support for key worker accommodation.
- Company: Join a supportive team dedicated to helping residents thrive.
- Benefits: Flexible 25-hour work week, Monday to Friday, with a focus on work-life balance.
- Other info: Great opportunity for part-time work with potential for growth.
- Why this job: Make a difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Strong customer service skills and experience in administration or housing preferred.
Accommodation Officer
We are looking for a Key Worker Accommodation Officer to provide frontline customer service to residents and support the smooth running of key worker accommodation.
25hours a week, Monday-Friday
Key Responsibilities
Act as the first point of contact for tenant and prospective resident enquiries.
Support applications, bookings, move-ins and move-outs, including right-to-rent checks.
Maintain accurate occupancy and tenant records.
Process and track maintenance requests and liaise with contractors.
Carry out property inspections and health & safety checks.
Support rent, deposit, direct debit and invoice administration.
Work with the Marketing and Lettings Officer to maximise occupancy.
Liaise with NHS Trusts, universities and external partners.
Respond to customer concerns and support complaint resolution.
Ensure accommodation remains safe, compliant and well maintained.
Requirements
Strong customer service and problem-solving skills.
Excellent communication and organisational skills.
Ability to manage multiple tasks and administrative processes.
Experience using housing management systems and Microsoft Office.
Experience in accommodation, housing, property management or hospitality is desirable.
Knowledge of tenancy agreements, housing regulations and compliance is desirable.
If you have strong customer service and administration experience and are looking for a part-time office-based role, we'd like to hear from you
Locations
Accomodation Support Officer in Isle of Wight, Newport employer: Hatched Recruitment Group
Hatched Recruitment Group is an excellent employer, offering a dynamic work environment in Basingstoke where employee relations specialists can thrive. With a strong focus on professional development and a supportive team culture, employees are encouraged to grow their skills while contributing to meaningful HR solutions. The company values collaboration and innovation, making it an ideal place for those looking to make a real impact in the field of HR.
StudySmarter Expert Advice🤫
We think this is how you could land Accomodation Support Officer in Isle of Wight, Newport
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Hatched Recruitment Group and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Accomodation Support Officer in Isle of Wight, Newport
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Hatched Recruitment Group that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Hatched Recruitment Group.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Hatched Recruitment Group get a sense of who you are beyond your experience!
How to prepare for a job interview at Hatched Recruitment Group
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Hatched Recruitment Group and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
