At a Glance
- Tasks: Support housing access, manage tenancy deposits, and assist clients in maintaining tenancies.
- Company: Local authority focused on community support and housing solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team dedicated to improving community welfare.
- Why this job: Make a real difference in people's lives by helping them secure housing.
- Qualifications: Customer service experience and knowledge of housing issues required.
The predicted salary is between 36000 - 60000 £ per year.
Support the local authority in increasing access to housing, assisting landlords, and helping clients maintain tenancies. Manage tenancy deposit loans and bonds, provide resettlement support, and allocate properties in line with policies and legislation.
Key Responsibilities
- Administer tenancy deposit loans and bond schemes, including financial assessments and repayment monitoring.
- Provide resettlement support during the first 3 months of private rented tenancies.
- Maintain positive relationships with landlords and increase access to accommodation.
- Allocate tenancies and nominations to housing associations according to legislation.
- Advise landlords and clients, ensure compliance, and carry out verification checks.
- Maintain accurate records, reports, and statistics.
- Support clients with Discretionary Housing Payments.
- Attend meetings, case conferences, and multi-agency initiatives.
What We're Looking For
- Full driving licence and access to your own vehicle (essential).
- Experience in customer service, working with vulnerable clients, or housing-related services.
- Knowledge of tenancy, landlord, homelessness, and welfare benefits issues.
- Strong communication, organisational, and problem-solving skills.
- Competent with Microsoft Office and housing systems.
- Calm, self-motivated, able to work independently.
Qualifications
- Educated to A-level or equivalent experience.
- Level 3 NVQ in Customer Service or equivalent.
- Enhanced DBS check.
- Hybrid remote – required to be onsite 3 days a week.
Locations
Landlord Liaison Officer in Ipswich, Suffolk employer: Hatched Recruitment Group
As a Landlord Liaison Officer, you will be part of a dedicated team committed to enhancing access to housing and supporting vulnerable clients in our community. Our organisation fosters a collaborative work culture that values employee growth through continuous training and development opportunities, while also offering a hybrid working model that promotes work-life balance. Join us in making a meaningful impact in the lives of individuals and families, all within a supportive environment that prioritises your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Landlord Liaison Officer in Ipswich, Suffolk
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Landlord Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile is up-to-date and highlights your experience with customer service and housing-related services. Join relevant groups and engage with posts to increase your visibility in the industry.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of tenancy laws and landlord-tenant relationships. Be ready to discuss how you've helped clients maintain tenancies in the past, as this will show you're the right fit for the role.
✨Tip Number 4
Don't forget to apply through our website! We often have exclusive listings that you won't find elsewhere. Plus, it shows us you're genuinely interested in joining our team and making a difference in the housing sector.
We think you need these skills to ace Landlord Liaison Officer in Ipswich, Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Landlord Liaison Officer role. Highlight any relevant customer service experience or work with vulnerable clients, as this will show us you understand the job requirements.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping clients maintain tenancies and how your background aligns with our mission at StudySmarter. Keep it concise but impactful!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and well-structured. Use straightforward language and avoid jargon to demonstrate your ability to communicate effectively with both landlords and clients.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can ensure your application gets to the right people quickly. Plus, it shows us you're keen on joining the StudySmarter team!
How to prepare for a job interview at Hatched Recruitment Group
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy laws, landlord responsibilities, and housing benefits. Familiarise yourself with the local authority's policies and how they impact landlords and clients. This will show that you're not just interested in the role but also understand the bigger picture.
✨Showcase Your People Skills
As a Landlord Liaison Officer, you'll be working closely with landlords and vulnerable clients. Prepare examples from your past experiences where you've successfully navigated difficult conversations or built strong relationships. Highlight your customer service experience and how it can translate into this role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential challenges you might encounter in the role, such as managing disputes between landlords and tenants. Prepare your thought process on how you'd handle these situations, demonstrating your problem-solving skills.
✨Demonstrate Organisational Skills
Since you'll be managing records and reports, it's crucial to showcase your organisational abilities. Bring examples of how you've kept track of multiple tasks or projects in the past. You could even mention any tools or systems you've used to stay organised, especially if they're relevant to housing systems.
